• Wentao Liang
    March 20, 2018
    Unknown
    Australia
    She claimed she is from Commonwealth Bank. She asked me to provide personal details for updating their file. A little bit suspective, but I cooperate with her anyway.
  • Anonymous
    June 8, 2019
    Company
    Australia
    Caller: I missed it

    However I received an email from CBA said they attempted to contact me to collect some information: Source of funds and Source of wealth,they need to update it.
    they asked me to call back 1300 077 141(option 1).looks no problems.
  • Anonymous
    August 31, 2018
    Scam call
    Australia
    Claimed to be Jay from the Commonwealth Bank. Knew my first name, but strange, I don't have any accounts with the CBA. Must be using CBA like some scammers use Telstra, thinking that most people will have an account.
  • Anonymous
    October 24, 2018
    Unknown
    Australia
    claimed to be calling from CBA, asking me about my name, address and source of income. I fell suspicious, and confronted him how do I know he is calling from CBA, apparently he became nervous. better not to cooperate next time.
  • helen
    August 1, 2018
    Unknown
    Australia
    Told me he was from the commonwealth bank and wanted to update my accounts. I ask them give me a phone number to call back. Then they give me the number1300 077 141, but I can not find the number in commonwealth bank web.
  • Dean
    June 11, 2019
    Financial services
    Australia
    Caller: J from Commonwealth Bank

    Got a call from J from Commonwealth Bank on (02) 8055 4001. Requested an email be sent to me from them to confirm they were whom they say they were.

    I didn't provide my email address to the caller... but they had it. Email that came to me was from a @cba.com.au email address.

    Called them back via the phone number provided... 100% legitimate. To those here saying it's a scam, visit here... https://www.commbank.com.au/support/faqs/1265.html

    Not sure why the number shown at this link is (02) 8055 4002 (and not (02) 8055 4001).
  • Christine
    April 2, 2019
    Company
    Australia
    Caller: Commbank

    this number is legit, is a customer verification branch for new accounts at Commbank
  • Anonymous
    July 30, 2019
    Unknown
    Australia
    He Call me and said that he working for CBA .
    Requested personal Commonwealth bank Detail. But it was seems like scam so I asked him send me information to my Email.
    I was shocked that he know my email but after I got email by him. I knew that is fking scam . Suck a professional thief.
  • Anonymous
    May 29, 2019
    Unknown
    Australia
    Caller: Claim to be CBA

    The legitimate number according to the CBA's website is (02) 8055 4002, not 0 2 8055 4001, the suspective similarity between these to numbers made me 100% sure it's a scammer,
  • Anonymous
    May 21, 2019
    Unknown
    Australia
    Caller: Indian accent

    Don‘t answer! Scam!
  • Anonymous
    March 11, 2019
    Unknown
    Australia
    Caller: (02) 8005 4001

    Guy who is name is J he said calling from Commonwealth Bank.
    Requested my personal detail.
    So I requested back his sir name and employee ID then he refused.
    I suggested improvement their scamming skills.
    I never get any phone call from bank even if I lost $1000 by scammers.
    They are so busy , they don’t have time for callecting and updating your personal informations.
    Good luck!
  • Commonwealth Bank
    November 10, 2016
    Telemarketer
    Australia
    I called back number (02) 8055 4001 reached IVR for a company called Commonwealth Bank.
  • Anonymous
    July 27, 2020
    Unknown
    Australia
    Scammers!!!!!!!!!!!!!
  • Scam???
    July 27, 2020
    Unsolicited call
    Australia
    Caller: Supposedly CBA

    I didn't call back. Got an email asking for personal details. CBA or not, I am under no obligation to respond, nor do I trust it. Just invite me into a branch and when I get around to it ok.
  • Anonymous
    March 24, 2020
    Financial services
    Australia
    This is legitimate, they are calling from Commonwealth Bank - KYC (Know Your Customer) Which is based around getting to know their customers better, unsure why they need this information as everything is already monitored by them anyway but it is legitimate.
  • Anonymous
    March 13, 2020
    Financial services
    Australia
    Caller: Commbank

    I setup a trust bank account in the branch earlier in the week, I got a call from this number to verify details. The person in the branch advised they may need to contact me. Legitimate call.
  • Victoria
    March 5, 2020
    Unknown
    Australia
    Indian scam
  • Natalie B.
    January 31, 2020
    Financial services
    Australia
    Caller: Commonwealth Bank

    This number is actually legit, they called me today and I was suspicious so hung up. I rang CBA themselves and it is in fact a legit number.
    They are authenticating certain details for your account, for me was my ID as the last time they viewed my ID was 20yrs ago lol. Anyway I
    don't blame anyone for wanting to confirm that it's not a scam and neither do they. Hope this helps someone. I found this thread when
    working out if it was a scam or not and from the comments figured it was a scam until I called.
  • S
    January 28, 2020
    Call centre
    Australia
    Caller: Claimed to be Rochelle

    I have had a few missed calls over the past 2 months from (02) 8055 4001. Today Rochelle left a voicemail saying please call commonwealth bank on 1300 103 907 (which is a legit commbank number https://www.commbank.com.au/support.banking.customer-verification-services-team.html). I also received an email from KYC @ cba.com.au with a reference number. I did phone the number and it seems legit (it's also on their website). I asked them what they needed from me - The email says "re-verification of your identification documents". I told her i wasn't comfortable giving anything over the phone and I would prefer to do it in a branch, if anything. She said to take my DL or passport to a local branch. Even if this is real, this is odd. I have been banking with Commbank for 30 years, why would I need to provide this to them all of a sudden??
  • Anonymous
    December 6, 2019
    Call centre
    Australia
    Caller: CBA call centre

    Is legit..confirming details.
    Left message to return call to CBA on 1300 077 141

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5 complaints this year

22 total complaints

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