• Joe
    November 13, 2014
    Unknown
    Australia
    This number is for Lion Finance. They are a debt collection company no doubt about it. But if you do have any concerns about your credit file do talk to them cause I was able to find out that mine was already affected. At first I also ignored them but after taking the time to look into what they were calling about, I was kinda glad that I stopped ignorning them.
  • Tee
    May 4, 2016
    Unknown
    Australia
    This number keeps calling me my phone has been into be fixed so they called my naboure looking for me this is rediculass I'm sick of the calls and I'm debt free I o no one any money when I call them back they won't tell me anything just ask me a heap of pearsonalised questions no bloody way am I giving that out
  • PissedOff
    December 11, 2015
    Unknown
    Australia
    They just rang my mobile and then my house phone. They are claiming to offer us deals on discounting our debt claiming its in our best interest. Yet would not disclose where they were from, but straight up wanted my birthday, address,phone number, etc. I don't hand stuff like that put over the phone unless I know who I'm talking to. So I said I wouldn't answer any questions until they told me where they were from. They fought back. I hung up.
  • Anonymous
    March 8, 2019
    Unknown
    Australia
    Caller: Lion Finance

    This is Lion Finance. Please see the Victorian Consumer Affairs warnings about this company before calling them back. A quick google search will also lead you to various government inquiries that indicate they are at best dodgy and unprofessional operators. One inquiry found of the hundreds of debts investigated 75% were incorrect, false or fake. Not a good start. They buy debts for as little as 4 cents in the dollar then hound people for months, even years regardless of whether they owe the debt or not. In my case I was an employee of a company that closed down years ago but they got my name from somewhere (I was not an owner or shareholder or director, just an employee) and began a 12 month campaign of illegal harassment. They also sell your details to anyone willing to pay a fee which means you start getting calls from ATO scammers and the like immediately after Lion and their various related entities such as CHL Group get information about you. They even use SMS spoofing (something that is illegal) to send you messages that find their way into text message feeds from your financial institutions pretending that they are coming from your bank or other finance/insurance providers (as they have access to your credit file and can see who else you deal with) in an attempt to scare and pressure you into paying debts that you just have never owed. They were forced into a forcible undertaking several years ago to audit their records and cease this unconscionable conduct but clearly they have failed to do so and continue using dishonest and illegal tactics to extract as much money out of unsuspecting victims as possible. They rely solely upon scare tactics and the fact that it often costs less to pay up than take them on. In almost every case I read they had little or no details of the debts they alleged were owed so seem to rely that their unsuspecting victims will cave in and pay them something to settle and "make the matter go away". The call I received appeared to be from a call centre in the Philippines, though the company appears to be based out of Queensland, where the laws relating to their operation are far more lax than in other states. In some instances they even use the threats of suing you in Queensland so you have to travel there to defend yourself if you don't pay up. My advice is if they contact you and you dispute the debt, there are several things you should do. By law, within 24 hours of them buying the debt they should have written to you advising you of this. If you did not receive the written notification state on their recorded call that this is very concerning, then ask them to provide written notification to you. Do not give them any personal information even it they request it. Immediately contact the Consumer Affairs office in your state. Depending on the alleged debt you may also be able to make a complaint to the Finance Ombudsman. There are serious consequences for companies such as Lion Finance if they fail to follow correct procedures. Tell them on the call that you are referring them to the consumer affairs office in your state (and if eligible the finance ombudsman) and that you dispute the debt. If you have received a notice of the sale of the debt from Lion then write back to them asking for full details of the debt including any copies of signed contracts or transcripts of recorded agreements relating to the alleged debt. They have 30 days to respond to you and their failure to respond to you with all the information requested within the 30 day period could impede their ability to collect the debt if it is actually owed. If they do not respond within 30 days, go to a consumer law centre in your state and get some legal advice. Generally they will then write to Lion again requesting the information. If Lion again fail to respond which seems to be the situation in almost 100% of cases, if they keep calling you tell them to contact the consumer law centre or your lawyer if you have appointed one as they are no longer allowed to call you directly. Nearly always, their staff are poorly trained and have no legal experience so often are totally unaware of the process they must follow. The person you are talking to on the phone is most likely a just pushy phone canvasser that is pressured to meet collection and personal information mining targets in order to keep their job. They may also get bonuses for getting you to pay up then and there (which also leads to poor collection practices) so resist all attempts until you have received all the information you requested in writing. If they genuinely have purchased a debt you owe, they should be able to provide this. If they can't then they will have nothing to rely on should they try and pursue you further. They should also have all your personal details, so NEVER give them any of these even if they request them over the phone. Remember, they make even more money from selling your personal details to anyone willing to pay than from their debt collection business. This is common industry practice with other debt collectors as well. Just look how big debt collectors such as Dun & Bradstreet have become on the back of selling your personal details to marketers. If they request your personal information on the premise of you needing to identify yourself refer the call to the Consumer Affairs office in your state. It is much better to request all the information in writing first and only deal with them in writing. NEVER agree to pay anything unless you get all the alleged debt details in writing from them first. In summary, beware of Lion Finance, the CHL Group businesses and get everything in writing!
  • John Stanmore
    December 14, 2016
    Debt Collector
    Australia
    If you know the number, before you answer, just answer by saying for instance: "
    This is Sydney Umbrella Hire, How many umbrellas do you want to hire?" Or
    "This is Newcastle Catholic Railway Station, what train do you want to travel on?" Or
    "This is Brisbane Giraffe Import. Are you interested in buying a giraffe?"
  • rw
    October 13, 2016
    Unknown
    United States
    They called my house today and spoke to my daughter (I`m at work and she called me straight afterwards) they asked my daughter to go to another address (a few houses down and ask (guys name) to call them back on this 1300 659 384 number. They will call her back tomorrow to see if she got the message passed.I called them to find out why they are sending my daughter to strangers houses to pass messages, it was hard to get the company name from her and she could only tell me its a "personal matter" of his and then the lady suddenly couldn't speak English very well. If they call back I may report them to police - if my daughter was any younger she may well have just gone to pass this message to a total stranger!
  • Diana
    November 3, 2015
    Unknown
    Australia
    they rang my old work place and asked abt me, lucky that my old work place does not have my phone number. i just want to know is this people real or they are scam cause this must be stopped
  • Anonymous
    March 13, 2020
    Unknown
    Australia
    Caller: LION FINANCE

    I DEFINITELY AGREE TO THIS. JOE, YOU ARE SMART AND INTELLIGENT AS OPPOSED TO THE OTHER WHO WON'T TRY AND BELIEVE THAT THIS LION FINANCE IS LEGIT AND IS LEGAL.

    WHAT I ADVISE OTHERS IS THAT GO AND TALK TO LION FINANCE, THEY ONLY WANNA HELP YOU.
  • Anonymous
    March 13, 2020
    Unknown
    Australia
    Caller: IN RESPONSE TO THIS...

    OH REALLY? I DON'T BELIEVE YOU. LION FINANCE ONLY AIMS TO HELP THEIR CUSTOMERS. PERIOD.
  • Anonymous
    March 13, 2020
    Unknown
    Australia
    don't be irresponsible. pay your debts.
  • Anonymous
    March 9, 2020
    Unknown
    Australia
    Private number called me and left a message to call them back on this number. When i called an indian answered and starting asking for my personal information and I asked who he was and what this was about. He said the chl group but wanted me to tell him what my information was and when I requested he post a letter to me instead as I'm not comfortable giving the info out over the phone to a stranger he got off script and angry so I hung up. I called back and spoke to someone else and asked for a web address. They tried asking me question but j refused and said I want a web address before I talk to anyone. The told me it's www.chlgroup.com.au. When I googled it the address doesn't work do I knew they were fraudulent. I called a 3rd time and ask the person who answered what the name "chl group" is abbreviated from and she said "we are a group of companies" I said again " what does chl stand for" and she didn't know and wouldn't comment she just kept asking me for my reference number so she could bring up my file obviously to see how much info they have already got on me. Scammers. The only have partial information and try to trick you into giving you the rest of the information. During the first call they even asked me whether I am me or if I'm a family member who could give them the details they were after. Don't call them
  • Eddie
    November 1, 2018
    Unknown
    Australia
    Caller: male ( name Cylone )

    He said I owed money to Telstra for an unpaid phone bill over 18 months ago. The house burnt down over 13 months and the phone had not worked for over 2 years it was a weekender house not been used for years. I gave them my email address to send me a copy off the still waiting for it. It"s A SCAM.
  • Michael
    April 9, 2017
    Unknown
    Australia
    I just had a phone call from this number claiming to be from the Department of finacial Services (asian voice)mind you i received this call on a Sunday afternoon and then i read comments on here saying they claim to be from other companies to other peaople and asking them to go and knock on strangers houses to and ask what their names are. Ye no worries get lost.
  • Mim
    February 15, 2017
    Debt Collector
    Australia
    These imbeciles just called my mobile at 10pm... would not give me their company name, but did give me this contact number.... wanted my private details... not happening... could be anyone!!! I will be calling the ombudsman tomorrow....
  • Anthony driver
    February 13, 2017
    Unknown
    Australia
    I don't no what this is about here is my ref no. 46010128495 you can contact me on 0473 377 376
  • Anthony driver
    February 13, 2017
    Unknown
    Australia
    I don't no what this is about please contact me 0473 377 376
  • Debt Advocacy 1800 007 007 free advice line - community service
    December 14, 2016
    Unknown
    Australia
    There are some worrying issues being raised here about the behaviour of this debt collection company. Free, government funded services can provide infomation and support on 1800 007 007. Or check the money smart web site. http://www.moneyhelp.org.au/
  • B.
    November 3, 2016
    Unknown
    Australia
    I just got the same call asking about a house two doors down and wanting me to pass on a message. Wouldn't tell me who they were. In the end I told them to go away and do their own dirty work.
  • Shelley
    November 3, 2016
    Scam
    Australia
    Makes my blood boil. Supposed Dept collecting agency called Lion Financial.
    I repeatedly said I would not divulge any personal information. They had my name and work ph (readily available on the web).
    They continued to tell me that they could not tell me their client name.
    I have no overdue debt.
    These Sharks prey on vulnerable people. Don't return their calls, ignore them.
  • Sue
    October 31, 2016
    Debt Collector
    Australia
    I have just had this company call me wanting info about someone (funnily enough I knew them) but its not my place to give them that info..... then asked me questions to of identification of the person they where after then gave me the phone number and reference details to pass on to the person (which I will) then proceeded to tell me they will call me back in a few days if they havent heard from the person they are after. It will be interesting to see if they call me back as I said not up to me to make sure she calls them back.

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