• In Australia
    May 11, 2015
    Unknown
    Australia
    I got a call today. The first question asked was "we need to verify your identity, can I have your birth date and home address", my response was HELL NO. I have been the victim of identity fraud with my mail stolen and thousands of dollars of bills that are not mine are now with the police." NO WAY I was going to give my birthdate in addition to all else stolen from my mailbox. But no, this guy won't give me any details of WHY he is calling me, just asked for verification of my birth-date before proceeding. WHO DOES THAT?! Why would I give that info to someone I don't know and trust? Is like handing over your passport to a random stranger. If CMA is legitimate they need to change their approach or at least tell you what they are calling about and identify themselves from the outset. I am very upset and have contacted my bank to change all my details AGAIN.
  • steve
    February 29, 2012
    Unknown
    Australia
    To the guy who wrote, "There is nothing nasty...". It's obvious that you are an Indian, and probably working for them - your spelling is terrible and you miss out lots of english words..and you claim the Indian accent is similar to the Australian accent....Are you hearing impaired?. Do you work for them?....In India?
  • Fred
    May 18, 2016
    Scam
    Australia
    They are scam artists phishing for info never I have never had an Amex account
  • Filos
    April 20, 2011
    Unknown
    India
    There is nothing nasty as these comments says.
    Charter mercantile is a debt collection agency.
    They are working for american express & optus communications.
    The reason they are calling is simple - to get in connection with those people who owes money to them and stays out of contact for long time.

    They can't give out these details directly because that would be a breach of their privacy policies.

    Now telling about the accent , they got an off shore office in India and it would be Indians who makes the calls. Definitely their accent is little different from oz accent.

    But after all their is a reputed company following all the rules and regulations put forward by Australian Federal government and AICC(Australian Competition and Consumer Committee), they got an office in Queensland and even if you are giving out any information it will be secured and won't be used for any other purpose.

    All the above details are true to the best of my knowledge and from my personal experience.
  • What would you be wanting
    August 20, 2018
    Debt collector
    Australia
    Caller: Charter Mercantile

    Bottom feeding low life scumbag debt collectors
  • Jeannie
    January 7, 2016
    Unknown
    Australia
    I have also been contacted from the (07) 3620 7577 number with requests for information based on a 'personal matter'. Persistent to a point where my husband now answers the phone. If this about debt collection it wasn't mentioned and as neither my husband or I have debts I'd be very skeptical of any claims that this is what the call is about.
  • Alex
    May 2, 2013
    Debt Collector
    Australia
    No wonder these sh*t tin countries get blown up if one of these rag heads call me again I'm going to find them !!! I'm on a payment plan f*ckers its to the point now where I pick up and put a car horn to the phone and just let rip !
  • MIchelle
    May 1, 2012
    Debt Collector
    Australia
    These guys are only chasing what is rightfully owed to the vendor that is using them to recoup losses from either unpaid credit cards (in my ex's case around $60K) or unpaid mobile phone bills etc. If you were rightfully owed money wouldn't you do all you could legally to recoup your loss - of course you would - that is all AMEX and Optus and whoever else uses them is doing.
  • Anonymous
    February 13, 2020
    Unknown
    Australia
    Caller: (07) 3620 7577?

    scammer please beware
  • Anonymous
    January 24, 2019
    Unknown
    Australia
    Funny how people are so happy to take money or not pay their bills, but then get insulted/upset when the person wants their money back. Time to grow up kids
  • Anonymous
    November 8, 2017
    Call centre
    Australia
    This number (076207577) called me today asking for my daughter by name who has never had my phone number. He wouldn't give me any details just kept asking me to pass on message. I asked how he had my phone number and he replied he'd done a search.......
  • Chris
    November 8, 2017
    Debt collector
    Australia
    Debt collection agency - Charter Mercantile. Absolute pests.
  • Michelle
    November 11, 2016
    Scam
    Australia
    I don't have debts, but receiving messages from this phone number telling me I have outstanding phone account. Only had phone one week. The persons name was very unusual and I googled it. That person is not working for a debt collecting agency but is a teacher in Darwin.... SCAM
  • Fred
    October 26, 2016
    Unknown
    Australia
    Iv been getting a call a few times a day from unknown number nd just earlier i got one when i picked up i got a recording saying it was cma nd to plz hold....!!!!! Plz hold they call me nd tell me to hold i just wish id meet with one of those guys that work for cma nd I'll leave it at that
  • Abu Bahkr Baghdadi
    May 11, 2016
    Unknown
    Australia
    Well Michelle, all I can suggest is that if you had been a faithfull wife as taught by the Prophet, he wouldn't have left you, and do you really think that when/if/maybe/whatever he pays Amex, they are going to give you your money? No, you are an unsecured creditor so too bad, if he ever applies at my sawmill I'll give him a job and won't tell you where he is.
  • Silly Me
    March 31, 2016
    Unknown
    Australia
    I too gave my address and DOB, should know better as it is best way for identity theft, this is all they need. I have checked the company online and all seems ok, the caller I spoke to said my details did not tally with the information he had and asked for my mobile no by which time I had had enough. I do not owe anyone any money but my name is a common one.
  • d
    January 13, 2015
    Unknown
    Australia
    they said they were a company called CMA, and after a person who has same surname with my family...but the first name was totally different,,,,
    Do they just attempt to call someone who has same surname with their target?
  • Lee
    May 19, 2014
    Unknown
    Australia
    This one is definitely a scam, trying to obtain personal information. I've never had an account with Amex and they still want to ask me for DOB, address, etc.
  • David
    November 22, 2012
    Unknown
    Australia
    Absolute scam! A guy with an Idian accent claimed that he's calling from AMEX asking for my name and date of birth. No legitimate company or organization would do that over the phone, only stupid scammers would try that. It's quite disturbing however. I hope that no one is naive enough to fall for their trick.
  • Kat
    November 7, 2012
    Debt Collector
    Australia
    Despite them being advised that I have been bankrupted, they continue to hound me for payment. There should be a law against that kind of thing. Thick as two bricks they are.

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