Comments on (02) 8299 9534

82.50%
Spam Score
8 complaints this year, 21 total complaints

8 complaints this year, 21 total complaints

Comments on (02) 8299 9534


Anonymous

Posted on October 31, 2023
Caller type: Call centre
Location: Australia
Caller: unsure

Hard to understand the message but a service offering travel advice with a return number for overseas.
0 found this comment helpful
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Anonymous

Posted on August 4, 2023
Caller type: Financial services
Location: Australia
Real company. I bought some crypto and they were checking if I was scammed. They had full access of my bank history just from my phone number.
0 found this comment helpful
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Denis

Posted on June 26, 2023
Caller type: Financial services
Location: Thailand
Caller: AMP

I transferred $xxxx from AMP to Coinspot, / payment failed ... Fraud rang my number, I was on roaming (overseas). Call them back on my overseas phone / GENUINE
0 found this comment helpful
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Anonymous

Posted on March 14, 2023
Caller type: Unknown
Location: Australia
Caller: Fraud Department

Not a scam. I transferred a large amount of money between my two accounts (across 2 different banks) and they called to confirm it was me. Super helpful, not invasive.
0 found this comment helpful
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Anonymous

Posted on March 8, 2023
Caller type: Company
Location: Australia
Caller: Cusco fraud department

Legitimate call regarding unauthorised credit card charge. I rang my credit union to verify and now I have had my card canceled and a new one will be issued.
0 found this comment helpful
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Anonymous

Posted on February 5, 2023
Caller type: Unknown
Location: Australia
Caller: Fraud

This is a legitimate Fraud Department (Cuscal Ltd) that calls on behalf of multiple Australian Banks - had a missed call and a message to call them - staff were helpful and very understanding when I was hesitant to give any details - suggested if I wasn't comfortable to call the bank directly - which I did and there was a hold on my card because of a suspected fraudulent transaction.
0 found this comment helpful
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Hana

Posted on November 15, 2022
Caller type: Call centre
Location: Australia
Caller: Fraud Bureau Service

Legitimate call.
They left a voicemail to call back "Ubank Fraud Monitoring team on 1300 705 750".
Obviously I called uBank directly instead. They confirmed they do have another company calling on their behalf out of Sydney (02) or sometimes routed through Melbourne (03) and confirmed "1300 705 750" was safe to call back.

Checked my account and yep, unauthorised transactions.
0 found this comment helpful
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Cathy

Posted on August 29, 2022
Caller type: Unknown
Location: Australia
Caller: Apparently it was someone from Cuscal - my Visa debit card had been blocked for reason unknown to me.

I received a call from this number, which I didn't pick up, as I didn't recognise it. Earlier today, I'd contacted my credit union (Peoples Choice) about a transaction on my Visa debit card, which was apparently blocked and which left my card unuseable.. Later today, after receiving this call, I rang the number and was not sure it was legit because they didn't identify themselves, but asked for a callback. Some bloke called Jason returned the call some time later and after a brief conversation, we terminated the call. Still not sure why anyone other than my credit union would have rung me. Stay cautious, people.
0 found this comment helpful
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Anonymous

Posted on May 27, 2022
Caller type: Other
Location: Australia
Caller: Fraud Company

I received a phone call which I didn't answer as I didn't recognise the number. They left a message which included my name and bank institution requesting that I contact my banks fraud line on a different number. After verifying the number they provided was legitimate and listed on my bank's webpage, I gave them a call and it turned out there a suspicious transaction from America on my card. I believe this number is a fraud company used by banks but definitely verify with your bank first.
0 found this comment helpful
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Vickie

Posted on May 4, 2022
Caller type: Unknown
Location: Australia
Caller: Cuscal Ltd

Legit Fraud company...
They called but didn't leave a message. I called back but was scared but was wary. They answered as a Fraud company and to press a certain number depending what I was calling about. I warily pressed a number and got a voice message person on phone and to leave my number. Interestingly their name was not on voice recording. So I left a message not stating my name but said they called me on my number and to call me back. I hadn't heard back hours later so I googled number. Found mixed reports of them being legit but others saying scam.
I called my bank which is a credit union and explained what happened. Yes they were legit and was a fraud company for them. Someone had tried to use my card fraudulently but my bank blocked the transaction and wanted to confirm with me. Card has now been cancelled and a new one issued.
0 found this comment helpful
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Anonymous

Posted on January 28, 2022
Caller type: Unknown
Location: Australia
Caller: Faud company

Turned out to be a fraud company based in Sydney.
I have rung them and also had my bank ring them,BUT they are slack and I am still waiting for a call from them.
Back to my bank again today.
Not real impressed.
0 found this comment helpful
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Anonymous

Posted on January 21, 2022
Caller type: Unknown
Location: Australia
Caller: Financial services

Genuine - fraud detection service working on behalf of Bank Australia
0 found this comment helpful
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Anonymous

Posted on January 6, 2022
Caller type: Company
Location: Australia
Caller: Fraud Department

Voice message left and I contacted my CU directly and there was a suspicious transaction from US that I hadn’t authorised so had to cancel my Visa card. So yes legitimate call
0 found this comment helpful
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Anonymous

Posted on December 19, 2021
Caller type: Unknown
Location: Australia
Legit Fraud detection company used by many institutions.
0 found this comment helpful
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Amy

Posted on November 21, 2021
Caller type: Unknown
Location: Australia
Caller: Fraud Department BCU

Received a missed call and returned it and spoke to a lovely Australian guy.
Legitimate fraud department for BCU bank who said a ‘real estate company from the United Arab Emirates’ tried to make a large deduction from an old bank account I hadn’t used in months. Thankfully no funds were in the account.
Cancelled the card over the phone.
Very helpful!
0 found this comment helpful
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Anonymous

Posted on November 3, 2021
Caller type: Service
Location: Australia
Caller: Cuscal Ltd

Legitimate. They told me they blocked a suspicious transaction from an American website about 3am and said I should cancel my card and order a new one. I thanked him and said I'd check with my Credit Union who investigated and then confirmed that the card had been compromised. Cancelled and a new one ordered straight away.
0 found this comment helpful
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Anonymous

Posted on October 29, 2021
Caller type: Unknown
Location: Australia
I doubt this is legislate would not tell me which bank account was compromised unless I gave them my credit card account details

I had no suspicious activity on my cards
0 found this comment helpful
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Anonymous

Posted on September 28, 2021
Caller type: SMS
Location: Australia
Caller: a voicemail left as a text but they didn't actually call first

valid. they were calling on behalf of my credit union and the number they left in the message was the right number for the credit union's fraud department. fraud had been attempted so a good thing I didn't ignore the message. I rang them back through the main switchboard just in case it was a fake number.
0 found this comment helpful
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James

Posted on September 13, 2021
Caller type: Silent call
Location: Australia
you called me but as I am deaf i use NRS please send your query to helenandjimblack @ bigpond.com i transferred from P&N this afternoon all legit
0 found this comment helpful
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Liu

Posted on August 29, 2021
Caller type: Unknown
Location: Australia
Legitimate call from a company that do transaction monitoring for Credit Unions.
I was informed that a few illegal transactions have been used on my new card which was stolen from my mailbox.
0 found this comment helpful
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