I called back number (02) 8290 5000 reached IVR for Telstra. Caller: Its Telstra on (02) 8290 5000
They ring you on this number - you call back and get an message that "they have tried to contact you and will probably call again - else you ring them" - but which department??"
They are using this number (02) 8290 5000 partly it seems to respond to their other automated message which they may stick on your landline so that everytime you pick up your landline to make a call, you first get a message saying " Its Telstra and we have important info for the lessee of theis phone and to call them on 1800 050 022" - THEN you are connected to the number you called.!! I have started getting this message 5 MONTHS before I am due to have my phone cancelled due to the NBN taking over in Sept 2019
Calling that 1800 number gets you through to their NBN sales team - amazing!. If you get this happening to you, call them on that 1800 number and INSIST they REMOVE this message from your phone as it pure harrassment... using a phone service to harrass a person is a criminal offence.
THERE IS NO POINT calling the normal Telstra numbers because 99% of the staff on those call centre numbers either know nothing about the 1800 number or if they do, they have no idea how to remove it. You MUST ring that 1800 number to have that automated message removed
I rang Telstra yesterday to sort my mothers nbn out and Maria rang me back yesterday and today with updated details. Legit Telstra number.
I received a call from (02) 8290 5000 today at 10:52am. The woman asked me if I had connected my NBN modem. When I asked her to prove she was Telstra she became quite irate. I asked her to provide some of my Telstra details which made her quite aggressive. She said she needed a yes or no answer. She kept talking over me when I was trying to tell her that I believed it was a SCAM call. In the end I told her that I didn't have a modem. The other thing that has worried me is that Telstra has started sending me emails, including a copy of my bill to an email account that I have never provided to them. Please explain how this could happen. Telstra complaints rep. Caller: Telstra
Genuine caller from telstra support
said tried contacting my wife but didn't know her name or number. my wife said no one rang her
Calling back to help with a problem. Legitimate caller
This is Telstra - Relocation Services - legitimate caller She said she was from Telstra and that Im dew for an update phone and she could give me a better plan than I already have $50 cheaper.. by putting me on a different plan...
Only one problem with that.. I'm on a business plan and my husband is the contact person and he has not been approached by Telstra...
She said her name is Jennifer and she has an American accent...
Just to clarify.. I can't just leave the plan I'm on with out my husband's signature because I'm on his plan..
Left a message that said they were from telstra
1 complaints this year
2 total complaints
Anonymous on (03) 5244 4300
How about answering the phone!
I Called Back on 0448 551 753
I called back the number 0448 551 753 and reached vm that did not mention the company name
Anonymous on (08) 7477 8555
These people/computers keep trying to call and when I call back it goes nowhere.
Who are they so...
Anonymous on (03) 9085 8248
Called back the number and said that the number was disconnected.
Anonymous on (02) 7200 0673