• Telstra
    September 19, 2018
    Company
    Australia
    I called back number (02) 8290 5000 reached IVR for Telstra.
  • Mike
    April 4, 2019
    Company
    Australia
    Caller: Its Telstra on (02) 8290 5000

    They ring you on this number - you call back and get an message that "they have tried to contact you and will probably call again - else you ring them" - but which department??"

    They are using this number (02) 8290 5000 partly it seems to respond to their other automated message which they may stick on your landline so that everytime you pick up your landline to make a call, you first get a message saying " Its Telstra and we have important info for the lessee of theis phone and to call them on 1800 050 022" - THEN you are connected to the number you called.!! I have started getting this message 5 MONTHS before I am due to have my phone cancelled due to the NBN taking over in Sept 2019

    Calling that 1800 number gets you through to their NBN sales team - amazing!. If you get this happening to you, call them on that 1800 number and INSIST they REMOVE this message from your phone as it pure harrassment... using a phone service to harrass a person is a criminal offence.

    THERE IS NO POINT calling the normal Telstra numbers because 99% of the staff on those call centre numbers either know nothing about the 1800 number or if they do, they have no idea how to remove it. You MUST ring that 1800 number to have that automated message removed
  • mas
    October 17, 2019
    Company
    Australia
    Caller: Telstra

    I rang Telstra yesterday to sort my mothers nbn out and Maria rang me back yesterday and today with updated details. Legit Telstra number.
  • Anonymous
    August 13, 2019
    Company
    Australia
    Caller: Telstra

    Legitimately Telstra
  • Anne
    June 20, 2019
    Unknown
    Australia
    I received a call from (02) 8290 5000 today at 10:52am. The woman asked me if I had connected my NBN modem. When I asked her to prove she was Telstra she became quite irate. I asked her to provide some of my Telstra details which made her quite aggressive. She said she needed a yes or no answer. She kept talking over me when I was trying to tell her that I believed it was a SCAM call. In the end I told her that I didn't have a modem. The other thing that has worried me is that Telstra has started sending me emails, including a copy of my bill to an email account that I have never provided to them. Please explain how this could happen.
  • Cat
    February 11, 2019
    Unknown
    Australia
    Telstra complaints rep.
  • Anonymous
    October 22, 2018
    Unknown
    Australia
    Caller: Telstra

    Genuine caller from telstra support
  • Anonymous
    September 26, 2018
    Company
    Australia
    Caller: Telstra

    Legitimate caller
  • Anonymous
    August 28, 2018
    Unknown
    Australia
    Caller: telstra

    said tried contacting my wife but didn't know her name or number. my wife said no one rang her
  • Anonymous
    August 23, 2018
    Unknown
    Australia
    Caller: Telstra

    Calling back to help with a problem. Legitimate caller
  • Suzanne
    August 11, 2018
    Company
    Australia
    This is Telstra - Relocation Services - legitimate caller
  • Anonymous
    August 2, 2018
    Unknown
    Australia
    She said she was from Telstra and that Im dew for an update phone and she could give me a better plan than I already have $50 cheaper.. by putting me on a different plan...
    Only one problem with that.. I'm on a business plan and my husband is the contact person and he has not been approached by Telstra...
    She said her name is Jennifer and she has an American accent...
    Just to clarify.. I can't just leave the plan I'm on with out my husband's signature because I'm on his plan..
  • Terry
    August 1, 2018
    Unknown
    Australia
    Caller: Telstra

    Legit call
  • Anonymous
    July 31, 2018
    Unknown
    Australia
    Left a message that said they were from telstra

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1 complaints this year

2 total complaints

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