I unfortunately have a credit card with this mob and for the past 5 years have requested statement in the mail. Citibank is the most difficult company I have ever dealt with in relation to getting information on your own account its terrible and disheartening. Returned the call and advised them that i don't have any accounts with or related to them and never asked for them to call me.Told them not to bother calling me again. Left an inaudible voice message without identifying who they are.
Not at all impressed
Can also relate to Julie's comments - am going through exactly the same issue re rewards earned with using the Citibank credit cards, this was one of the reasons why I initially used this company - of all the banks I have dealt with over the years, Citibank is by far the worst when it comes to customer service - big on promise, very small on delivery! They are the dumbest bunch of halfwits I have ever come across. Useless Citibank. They claimed I was late paying my monthly statement, which is and always is paid on the due date, and in full. So $30 late fee and $14.82 interest charged on my next statement, plus the whole of previous statement $782 added. After 45 minutes verifying who I was, to speak with someone, somewhere overseas who was very hard to understand, resolved the issue, and got reimbursed. They cannot re-issue a second statement as their computer can`t do it.
Guess who is closing his credit card account with these clowns.
Caller: Coles mastercard
Its a legit call. I had a fake credit card transaction and they are chasing it up.
Rubbish bank Got a ph call at 2:30am with no talking Yes Citi bank have the worse service in the world. They NEVER call you back. All we are is a number to them banks these days...
We need SERVICE that we pay for.
Missed call while at work. I do not bank with Citibank nor Kogan bank. I bank with the bank I work for Caller: Don't know
Got a call yesterday exactly the same. Phone rang twice and had hung up before I could answer. I called back yesterday but I'm not getting messed around with this number again today.
Caller: (02) 8288 2290
My phone rang twice but had hung up as I answered. Redialled the number and explained what had happened. I was asked if I had accounts with a variety of banks,lenders, including Bank of Queensland, Citi, Virgin Credit, etc. I picked one I had an account with and explained again what had happened. I was then asked for my name, credit card number and or account number. I hung up. If they’re legit why not wait until you answer rather than hanging up after 2 rings and expecting you to blab all your info without verifying who they are?
Left an garbled message that made no sense whatsoever.
Got a call today, could not understand what she was saying. Could have been Citi Bank. Caller: Citibank
The rang yesterday, could very hard to understand what they are talking about. Could only make out every 3rd or 4th word.
I 've a great idea have about employing people who speak Australian.
got a call today, same a very bad line, some call centre somewhere, could not make out what she was saying Caller: supposedly Citibank
They rang and knew my full name and that I'd recently emailed, but asked for details for verification, which I declined, indicating I couldn't verify who they were. If it's legitimate, it's a truly irresponsible way of going about business, as it just encourages individuals to reveal personal data without knowing who's actually calling. (She also sounded like she was outside in windy weather, which didn't aid credibility.) I was polite but requested they put it in writing.
Kogan Money - worst ever! Caller: Kogan Money - Citibank
Legit call from Kogan money, had an unauthorised purchase on my credit card and they followed it up. They asked for my postcode and first 4 letters of my mothers maiden name to verify.
7 complaints this year
22 total complaints
Yvonne on 0421 414 541
keeps ringing everyday, when I answer they hang up
Anonymous on (02) 5363 5812
guy on other end really rude
Hmmm on 0428 342 911
Picked up but no one answered. Suspect spam,. Blocked.
Anonymous on (02) 8514 9306
Left no message. Don't answer calls from unknown numbers.
Anonymous on 0411 221 698
Received unexpected/random SMS as below:
Confirmed: You Paid $2199.99 for Canon EOS R6-HD-Camera...