• Anonymous
    September 2, 2015
    Unknown
    Australia
    Returned the call and advised them that i don't have any accounts with or related to them and never asked for them to call me.Told them not to bother calling me again.
  • Andrew
    June 24, 2016
    Unknown
    Australia
    I unfortunately have a credit card with this mob and for the past 5 years have requested statement in the mail. Citibank is the most difficult company I have ever dealt with in relation to getting information on your own account its terrible and disheartening.
  • Brian
    August 4, 2016
    Unknown
    Australia
    Can also relate to Julie's comments - am going through exactly the same issue re rewards earned with using the Citibank credit cards, this was one of the reasons why I initially used this company - of all the banks I have dealt with over the years, Citibank is by far the worst when it comes to customer service - big on promise, very small on delivery!
  • Richard
    August 22, 2017
    Unknown
    Australia
    They are the dumbest bunch of halfwits I have ever come across.
  • Anonymous
    February 3, 2020
    Unknown
    Australia
    Useless Citibank. They claimed I was late paying my monthly statement, which is and always is paid on the due date, and in full. So $30 late fee and $14.82 interest charged on my next statement, plus the whole of previous statement $782 added. After 45 minutes verifying who I was, to speak with someone, somewhere overseas who was very hard to understand, resolved the issue, and got reimbursed. They cannot re-issue a second statement as their computer can`t do it.
    Guess who is closing his credit card account with these clowns.
  • Anonymous
    September 6, 2019
    Company
    Australia
    Caller: Coles mastercard

    Its a legit call. I had a fake credit card transaction and they are chasing it up.
  • John
    March 8, 2017
    Telemarketer
    Australia
    Rubbish bank
  • Anonymous
    February 13, 2020
    Company
    Australia
    Caller: citibank

    late fees $30 i am sure that is iilegal worst bank ever would never deal with them again
  • Anonymous
    November 21, 2019
    Unknown
    Australia
    Left an inaudible voice message without identifying who they are.
    Not at all impressed
  • Anonymous
    November 18, 2019
    Financial services
    Australia
    Caller: Coles Mastercard

    Genuine call, called about a complaint I had with the credit card
  • Elizabeth
    October 18, 2019
    Unknown
    Australia
    Caller: Didn’t leave a messsge

    I rang the number and they said it was Citibank which I don’t have an account with but then the guy was saying they look after virgin money, Coles etc. I do have a Coles card and they’ve stuffed up my flybuys link to the card but dodgy and inadequate they don’t have dedicated lines for each company card they manage
  • Anonymous
    September 2, 2019
    Financial services
    Australia
    Caller: Qantas Premier Money

    Customer service in Manilla, cant talk off a script. Awful service - dont bother.
  • Anomyous
    July 23, 2019
    Financial services
    Australia
    Caller: Citibank

    WORST BANK I have ever dealt with EVER!!!

    Customer Service is so bad you can do nothing but laugh... WOW.
  • Anonymous
    March 14, 2019
    Unknown
    Australia
    Safe, I'm a Citi customer.
  • Dave
    March 8, 2019
    Financial services
    Australia
    Caller: Supposedly Citibank

    They called asking all kind of details to change the statement date I hung up.
    Then I called Citibank and they confirmed it was them.
    I called the number again and was put in a hold without any reference to Citibank.
    Still strange though.
  • Anonymous
    March 7, 2019
    Unknown
    Australia
    Sent me an MMS message which I couldn't open anyway. Sounds like I'm not missing much, lol.
  • Don
    February 15, 2019
    Call centre
    Australia
    Caller: Citibank

    Total cretins!
  • Anonymous
    January 30, 2019
    Unknown
    Australia
    Caller: CLAIMED TO BE FROM CITIBANK

    I ASKED WHAT WAS IT REGARDING, SHE SAID SHE NEEDS MY BANK/ID DETAILS 1ST BEFORE SHE COULD DISCLOSE WHAT THE CALL WAS REGARDING????? WHAT A BUNCH OF CRAP!!!!! MY COLES CREDIT CARD WAS SCAMMED, MUST BE THEM!
  • Anonymous
    January 17, 2019
    Unknown
    Australia
    foreign call centre. English barely understood
  • Anonymous
    November 19, 2018
    Unknown
    Australia
    Scam Artists

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5 complaints this year

15 total complaints

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