Telstra re NBN appointments to fit equipment These guys are scammers. I confirmed with telstra it is not their phone number and no one has been ringing me from Telstra. I have now had 6 calls in total, the first two being my home phone so i had telstra block the number, now they are ringing my mobile number. They want to talk about my nbn order i have placed. Well hello d*ckheads i already have nbn. Beware (02) 8260 0000 This is actually the Telstra NBN connection team. They follow up on transition/new orders if the customer has not connected their modem up yet. I had the same call today and asked for the person's staff ID. I then promptly searched her ID via our internal links and confirmed her details. The landline number provided is the Telstra NBN Case Management team. You should not be worried about this call, ask for their D Number (staff ID) or a interaction reference number so you can call 13 22 00 if you are afraid to verify yourself. Yep. Telstra (India) calling to confirm your appointment for a tech to visit and install your NBN modem.....even though you specifically asked for the modem to be mailed-out to you for self-installation. it's the NBN people from Telstra calling about technician appointments called four times within a few minutes today. Did not leave any message on answer machine. Bloody nuisance. Had a call from a gentleman with a strong Indian accent on this number wanting to talk to "Mr Robert" to discuss my NBN appointment. As we didn't have any NBN appointment and with the caller not knowing my correct name I presumed that it was one of the Indian scam callers that we regularly get wanting to "discuss our Telstra internet service", so hung up on him. From other reports it would appear that the number is in fact a legit Telstra number but I am at a loss to understand why Telstra would continue to use an Indian call centre to make this type of call. It's a Telstra NBN account manager. I have been talking to them off and on for nearly a week I had the call too and very similar questions re provide personal details. The caller said he was from Telstra and me that my NBN is running on backup. I did not provide him my details and asked him to call me later. In the meantime, I contacted the technician from NBN who came to my home and set it all up and asked him why my NBN is running on Backup. He said he never heard of such thing as my NBN is working perfectly. He came around this morning to check and said your NBN is fine. I am just wondering about the caller??? Also, if it is legitimately Telstra, then why don't they send an email as they have our email details to inform us of the problem, issues,...... so at least we as customers know.
One caution, just remember the scammers are reading our post and they actually respond to our post either acting as a victim or making it legitimate business.
Phone call from (02) 8260 0000, said he was argashi from tesltra, calling re my nbn appointment. We are not with telstra, told him where to go and hung up. He rang back and left a message to ring 1800 834 273 with an order number. Rang telstra on 132200 , they said as we are not with telstra, a technician would not call in regards to the nbn, and advised to report as a scam. Telstra NBN complaints team being stalker-ish and constantly calling. I have just had NBN installed yesterday. Got a call from this number twice today and after doing a reverse check on the number decided to answer second time. An Indian woman told me she was from Telstra and wanted to verify my details so she could finalise my NBN connection. Suspicion is my middle name, so I told her my NBN was connected and working just fine thank you and I was not going to give a cold caller my details. She got a bit flustered at my refusal and questions and advised me to call 1800 834 273 option 0 instead. I haven't done this. Not sure if its a scam but I will nbot give details over the phone unless I make the call myself. telstra nbn...all good Does not provide any Telstra ID.
Should not need your security ID when they ring you.
It's Telstra, regarding an NBN connection that you have already ordered or might be waiting for updates on. Caller: A chap with an Indian accent told me he was from Telstra
He asked to speak to two people who I do not know, and said it was regarding my NBN appointment. I told him he had the wrong number
and I hung up
in any case I'm not with Telstra, and already have NBN .
Phone call from (02) 8260 0000, said he was from tesltra, calling re my nbn appointment. We are already with telstra. He left a message to ring 1800 834 273 with an order number. Rang telstra on 132200 , they said a technician would not call in regards to the nbn, and advised to report as a scam.
Caller: Don't Know
Returned a call to this number claiming to be the Telstra-NBN crew. They seemed to know enough to have access to Telstra electronic files to be fair dinkum. They were singularly unhelpful and full of the usual bureaucratic garbage.
I get the impression that if you dial this number, you are re-directed (without your knowledge) to a call-centre in the Phillipines or India or wherever. About 40 years ago, some mob tried to convince the firm I worked for that we should use them as a call-centre and I rejected notion. This is a very effective way of disconnecting the firm from its customers and letting the customers know this.
It demonstrates Telstra's arrogant disregard for its customers and Telstra is best avoided.
My NBN is working perfectly. I don’t know why they called. Very strange. Asked my full name and date of birth. They hang up and can hear telstra sound. Very strange I do have an appointment scheduled, but he wanted my date of birth or account number, he's got my mobile, so he should have all the other details, I'm going to call my Australian Telstra NBN contact and see if it all okay,
12 complaints this year
75 total complaints
Anonymous on (03) 9766 8854
Felt this was a scam call given it a Melbourne number and I'm in QLD so googled and got this...
Not spam on 0424 251 008
The Cardamom Pod, Southport
Anonymous on 0400 320 261
When I answered I went straight to hold and could hear Chinese sing so a scam
Anonymous on 0444 682 687
Voice call mentioned that I have a legal case filed
Jenny on 0474 253 316
An automated recording of someone pretending to be from a "government department" saying I have...