• Anonymous
    July 17, 2021
    Unknown
    Australia
    I also ordered from Amazon less than half an hour ago and get the call afterwards. The called 5 times in a row. Luckily I didn’t pick up and checked to find this. They didn’t leave message too. Beware!!
  • Craig
    October 6, 2021
    Unknown
    Australia
    Caller: Amazon

    I had this exact experience, called up asking me to confirm the last 4 digits of the new card. ask what my relationship with the name on the card was.

    I spoke to a very help customer service person from Amazon AU, She confirm that if there is a new card or large first order, their accounts department does a manual review. she said that it was Amazon that call me and they would have done it as it was a large amount on a new card

    Hope this helps somebody
  • Anonymous
    July 8, 2021
    Call centre
    Australia
    They said they were from amazon. They had my details on last order. I called amazon and Amazon said they didn't call. I even got amazon to check this number and it's definitely not from amazon. Do not listen to them
  • Anonymous
    September 17, 2021
    Unknown
    Australia
    I am also in WA.

    Same exact situation. Harsh foreign accent, lots of background noise, everything broken up.

    She called three times, and I still could not understand her.

    However, I was able to make out the words "amazon" and "order", and the amount of the order I had just placed.

    After three times that I told her I could not understand what she was saying, the calls stopped.
  • Adele
    July 26, 2021
    Call centre
    Australia
    Caller: (02) 7228 1102

    I received the same call (foreign accent and noisy background). I asked her to verify she was from Amazon and she said she would send me an email and call me back (which she did). I still felt very nervous that she was legitimate (she wasn't asking for anything odd such as CC number - she just asked me to confirm my order) and she got frustrated with me and hung up. I then went to Amazon site and they say if they sent you an email it will be in your message centre (it was) so it appears it is a REAL process that they call you to verify your order in some circumstances. I also then called Amazon - you do this through the Amazon service area - asking them to call you back and a number from Seattle calls you - which feels much more trust worthy. They were going to raise a complaint for the fact that she was rude but it appears this is a genuine process. I told them they need a better process as we in Australia are suspicious of this type of activity. If you get one of these calls - ask them to send you an email and then check in your amazon account it is in the message centre and you should be ok. Hope my explanation helps. Shouldn't be this hard though hey....perhaps I should go back to buying from physical shops - too hard!
  • Anonymous
    January 20, 2022
    Call centre
    Australia
    Caller: Amazon

    This call is legit. I ignored the call and checked here then contracted amazon through their customer service centre part of the website. They confirmed they did try and call me and it was because my bank had suspended the transaction for a few thousand dollars because it was suspicious. I just had to allow the transaction through my banking app then go to the amazon orders page and process the transaction again and it went through.
  • Anonymous
    December 26, 2021
    Scam call
    Australia
    Caller: (02) 7228 1102

    I just got this call from the number 5 minutes from me purchasing 2 items from Amazon. The call was a male with a thick Indian accent stating he was from Amazon, asking “hi is this (my name)?” Then asked me if I had purchased the two items I just bought.. after I confusingly said yes? He said “ok thanks for confirming I will now process your order” then ends the call. I was so confusing because 1. He didn’t really ask for my personal details, just my first name and items.. 2. How did he know my purchases? Currently after that call no money has been taken out of my bank luckily but I’ll keep an eye out. I changed my amazon password just to be safe and I had contacted amazon themselves and they said that the call was definitely not from them and they’ll do an investigation. Do not pick up that number! I’m still confused on how that phone call was a scam phone call since they haven’t done anything yet to my accounts, just to confirm my purchases? Weird.
  • Daniel
    December 19, 2021
    Unknown
    Australia
    Caller: Amazon

    This is legit. They call to check that gift card orders are not being made on your account without permission, and then release the order for you. I get the whole Indian call centre hate, but legit is legit.
  • Anonymous
    December 15, 2021
    Unknown
    Australia
    Amazon scammers! Trying to phish for credit card and personal details. I have them nothing. Very suspicious Even tho they have my orders leads me to think my account has been compromised. I even got an email through Amazon message centre saying they are legit, nobody uses Amazon message centre. It's for buyers and sellers to communicate with each other. Amazon won't contact you for confirm your order.DONT TRUST THEM! Changed password and enable 2 factor authentication. A few hours later my Amazon app on my phone informed my order was shipped
  • Sam
    December 14, 2021
    Other
    Australia
    This actually was a good call. Amazon asked if I purchased an iPhone, I told them that I had not and they cancelled the order. I then checked my credit card and there was a few suspicious transactions from doordash.

    I then called my bank and they said that also there had been suspicious transactions from Amazon.

    I don't believe Amazon was at fault, they actually brought this to my attention.

    Pain in the ass due to having to cancel my credit card but I am glad I did get the cal.

    Check credit cars if you get a call from this number!!!!
  • Anonymous
    December 14, 2021
    Unknown
    Australia
    Check your credit card immediately... I checked my credit card after this call and I had a few charges that were not from my activities... Pain in the back side as now they have to do an investigation and I had to close the account :(
  • Anonymous
    December 8, 2021
    Unknown
    Australia
    Caller: Amazon I think

    The background noise was so loud I could not hear properly, and hung up. But a few minutes later, I got an email saying my Amazon order was cancelled because a call was disconnected.
    I re ordered from Amazon, and hopefully, if they call, I'll know what it's about
  • Anonymous
    November 26, 2021
    Scam call
    Australia
    Ordered a gift card on Amazon. Within a few minutes, got a call from this number, but was flagged as a fraud/scam call by Hiya on my mobile. They didn't leave a message. A few minutes later, I got an email from Amazon that my order had been cancelled saying that I had requested it. I certainly didn't cancel my order, but it was listed under 'Cancelled orders' on Amazon.com.au. Changed my password and enabled 2sv.
  • Suresh
    November 25, 2021
    Unknown
    Australia
    Caller: (02) 7228 1102

    I got a call from the same number after placed an order through Amazon, stating that they are calling amazon and mentioned my name and my order details. Thats all.. looks like a scam call.
  • Anonymous
    November 16, 2021
    Unknown
    Australia
    Got called multiple times right after placing an order on Amazon. Looked the number up first though and found this, thanks internet.
  • Anonymous
    October 28, 2021
    Unknown
    Australia
    Called at six am..... Seriously?
  • JONS
    October 27, 2021
    Unknown
    United States
    Caller: (02) 7228 1102

    BEWARE! This is not Amazon!

    I placed an order with Amazon for three items. 10 mins later I received a call from (02) 7228 1102. The caller was a male with a thick Indian accent. He said he were calling in relation to a recent purchase on my Amazon account. He then asked whether I just purchased some specific items that he then accurately named (in case it's relevant to anyone else, among the items was some EBL rechargeable batteries and a hard drive).

    He said he was calling because the order had been placed using a VPN (which I was) and that he was therefore checking with me to see whether it was a legitimate order.

    He already had my name (first and last), as well as the exact details of the items I had just purchased. He asked me to confirm my address, which I partially did, but he was able to complete the remainder of the address, meaning he definitely already had that information.

    After the call ended I immediately called Amazon to query them about the phone call and the Amazon assistant that I spoke to indicated that they had NOT called me, and that they never make outgoing calls regarding customer purchases. Customers have to request that Amazon calls them.

    I have also had two-factor authentication on my account and I use a password manager, meaning that all my passwords are garbled codes that are not shared across any other websites/accounts.

    In light of the above, I suspect my account may have been compromised through a parcel tracking app that I had installed a few weeks prior. The parcel tracking app I installed was called "Packages", which I have now uninstalled.

    I've been using Amazon for years and have never received a call such as this before, yet this first call comes after giving the iOS "Packages" parcel tracking app the ability to access my Amazon account in order to track the shipment of items.

    Has anybody else who received a call from this number also been using the iPhone parcel tracking app called "Packages" or any other package tracking app?
  • Anonymous
    October 26, 2021
    Scam call
    Australia
    Purchased goods from amazon.

    Within 5 minutes had several missed calls with voicemail saying they were from amazon and they would call me back.

    Got in contact with amazon via a call back through their contact us page and they confirmed that it was a spam call.

    Not too sure how they would know that I had placed an order so quickly..
  • Anonymous
    October 25, 2021
    Unknown
    Australia
    I placed an order for an expensive item and then received three calls from this number. The VM left was from an Indian person that I couldn't even understand one word. SERIOUSLY DODGY. I've blocked the number.
  • Anonymous
    October 25, 2021
    Scam call
    Australia
    They called straight after ordering a macbook. The voicemail they left knew i had ordered an apple product. The voice quality of the message was very poor but i can make out 'apple'. I changed my password and enabled 2fa. Spoke to amazon through support chat and they said its a spam call. No idea how they know what i just purchased?!

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34 complaints this year

34 total complaints

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