• Anonymous
    July 4, 2019
    Unknown
    Australia
    Be warned!!!! Got a very strange phone call from this number also, she would not state her name. She stated she was from Westpac also and was asking for a tax status information. Did not give her any info and then she gave this number stating to call back. Very suss, this was definitely NOT WESTPAC and should not divulge any information to people calling from this number stated.
  • Shazz
    August 20, 2019
    Unknown
    Australia
    Caller: Joseph?

    Recieved letter from my bank with this phone number and reply paid envelope. It is legit, asking about whether i have an overseas bank account. Rang and verified the number. Wespac and all their associated banks are sending out letter, emails, notifications on internet banking.Checked with my bank. It is a directive from the Government and ATO
  • Anonymous
    September 17, 2019
    Financial services
    Australia
    Caller: Westpac Group

    I also received this call. I checked with the Westpac Branch and they said it is legitimate, and the ATO have asked the banks to collect information regarding Foreign Tax Residency. I called the number back and it was legitimate Westpac Staff, they ask security questions that are not giving out any personal information, felt completely safe and comfortable as they only request a yes or no answer.
  • Anonymous
    July 1, 2019
    Unknown
    Australia
    Caller: They said they were from the foreign tax department

    When I called they asked me if I paid any international tax. I said no, and she said that she could update my status so that I wouldn’t get any scam threatening letters.
    She asked me for my date of birth, and I said What details do you have about me?
    She said she needed to update the file regarding their organisation with me.
    I said, I’m not with you at all. Said goodbye and hung up!
    The other weird thing was that when I couldn’t work out which button to press, the first time, after a few minutes a recording said, thanks for calling Westpac, sorry we couldn’t help you today using telephone banking.
    Very strange!!!! 🤔
  • Anonymous
    October 15, 2020
    Unknown
    Australia
    I Got a letter regarding Foreign Tax Residency from Westpac at my home address with return envelope and a form to fill out . Then I received a message to urge me to reply the letter and fill the form to return it. I called my bank 132032 and the staffs said I can ignore it.
  • Anonymous
    August 27, 2020
    Scam call
    Australia
    Caller: “Alice”

    Looks to be a scam this is the message I received

    Hi, Alice here from NCML. Your account has been selected as part of a special campaign. I may be able to offer a reduced settlement which could save you a considerable amount of time and money. Strict timelines apply, so I urge you to contact me on 1300 725 036 to discuss. Regards, Alice
  • Anonymous
    August 11, 2020
    Debt collector
    Australia
    Caller: Said they were from NCML

    This is a scam, claim to be from NCML and won't give name or any details, but aggressively demand personal details and use scare tactics, i.e. if you don't provide personal details further action will be taken. Don't fall for their aggressive approach or threats. If they won't even explain what NCML stands for then hang up. Call is from a private number, but then provide 1300 725 036 is the number to contact, along with a reference number in their email. Hang up is all I can advise. Read the many notes about their modus operandi. They are now targeting the vulnerable people under financial hardship through COVID-19. BEWARE!!!!!!!!
  • Casey
    April 21, 2020
    Unknown
    Australia
    Caller: Number was on a letter from Bank

    Number is genuine, but someone has opened an Account in my name. An even bigger concern!
  • Anonymous
    February 6, 2020
    Unknown
    Australia
    Got a letter from Westpac at my home address with a form to fill out. This number was on the cover letter. I called this number after confirming it on the westpac website. The guy only asked the reference number on the form, my name, which was already on the form, and my DOB. After providing that I had a bad feeling about it so called Westpac who confirmed this number was their Foreign Tax department. Probably OK, but should have gone through their main phone number.
  • haggiss
    February 3, 2020
    Unknown
    Australia
    the correct numbers for Westpac, easily found online, are: General enquiries 132 032; Online and Mobile Banking 1300 655 505
  • Anonymous
    January 30, 2020
    Unknown
    Australia
    Hi
    Received a txt message from St George about updating our Foreign tax residency status..... I rang our St George using customer service number on the back of my cards.... it was confirmed as a legitimate message as a directive from the ATO.
    If you are unsure about anything, always call the bank direct for verification. I would suggest not to use the numbers as sent in any correspondence.
    This is relevant to the Westpac Group.
  • Malcolm
    January 24, 2020
    Unknown
    Australia
    Caller: Westpac

    I received an email from Westpac asking me to call them or call into branch to update my foreign tax status.

    Went in. It’s legit and number is not a scam

    Ignore those fckung idiots who said it is.
    You guys are pathetic scare-mongers
  • LM
    January 22, 2020
    Unknown
    Australia
    Caller: Text

    I am getting texts and letters to call this number for St George! Definitely a scam
  • Anonymous
    November 28, 2019
    Unknown
    Australia
    It is a legitimate call from the Westpac Group, I checked with the branch.
  • Anonymous
    November 28, 2019
    Other
    Australia
    Caller: 1300 725 863

    This is a legitimate request from the Westpac Group (St George Westpac etc) I went in and confirmed with my branch. If you have doubts, visit branch also, this information is requested by the government they told me so it is best to not ignore it.
  • Anonymous
    November 15, 2019
    Unknown
    Australia
    I got a text message from WESTPAC saying " Please update your foreign tax residency status or your account maybe restricted. Call this number 1300 725 863 or (02) 9845 4749 international. Not sure if this is legit.
  • Anonymous
    November 8, 2019
    Unsolicited call
    Australia
    Caller: Voice to text Message Said im Ahmed from Bank of Melbourne

    Initial call - Came up with no caller ID
    I never answer no ID calls.
    Called 1300 725 863 on another phone.
    message said welcome to Bank of Melb.
    I didn't select any of the 1 or 2 options.
    Reply message said opening hours for ( WESTPAC )
    Super sus - most likely a scam.
    The real Westpac site lists this number on its Foreign Tax Residency page
    Obviously the scammers are Spoofing this number.
    I've been getting Account warnings from both NAB & Westpac for (non existent accounts).
    BE warned with this scam...
  • Anonymous
    October 23, 2019
    Scam call
    Australia
    I received the call today. Indian (?) call centre. I don't have a Westpac account. Definitely a scam!
  • Anonymous
    September 17, 2019
    Unknown
    Australia
    I got phone call, text message and email. I forwarded the email to hoax @ westpac.com.au and I will not be ringing the number.
    Westpac say they will never ask for any forms to be filled out online.
  • Anonymous
    August 23, 2019
    Unknown
    Australia
    Caller: I got a letter

    Rang them and got a foreign call centre - sounded so suss. the girl did say it was a requirement of the Australian Govt. I said I doubt that as my other banks have not requested this info. she suggested I go to a Westpac branch - I won't be

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5 complaints this year

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