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16 complaints this year

76 total complaints

Recent Comments

  • Aza
    May 23, 2012
    Brisbane, Australia
    simply hung up after hearing my voice
  • Bob
    January 16, 2013
    Non-profit Organization
    Brisbane, Australia
    People, people... gosh! Take a deep breath =)
    Rural Fire Brigades Association of Queensland - they raise funds for all the volunteer rural fire fighters throughout Qld.
    Why? Because, unlike every other state in Australia, the Qld Govt does not fully fund the rural fire brigade. The only way the bush firies can get money to pay for trucks, fuel, safety equipment etc etc is to FUND RAISE.
    See those blokes out there on Christmas Day battling enormous bushfires? They're not getting paid for that. That truck they're driving? They had to raise most of the money for that themselves. The fuel that they put in it? Probably came out of their own pockets.

    FYI!!! Charities are exempt from the Government Do Not Call Register. If you don't want them to call, just *ask* them. They'll take you off their lists...

    And if you don't want charities to every ring you, why not get stuck into the Government for not fully funding essential services, rather than take it out on someone wanting to help their community ;)

  • Barb
    September 26, 2012
    Non-profit Organization
    Canberra, Australia
    Seeing as I live in FNQ - I would prefer to donate to my local fire brigade and not the fire brigade in SEQLD. And even in saying that, why does this charity - out of all the other charities - do they constantly phone and then hang-up? I've tried contacting them to say I do not want to donate to them and all goes quiet for a few months but then the constant harrasment of calls start up again. If this is a legit charity - use a better (and friendlier) call service to ask for donations. You catch more flies with honey than vinegar ... as they say.
  • Phillip
    April 30, 2012
    Toowoomba, Australia
    We gave them a donation once. The local Bush Fire Brigade is the ones that I suport.
    We told them not to bother phoning us, because they would not arrive if we had a fire. The local Brigade would.
  • Hazel
    August 23, 2011
    I asked them to stop calling and they did for a couple of months - they are calling again now.
  • over being harrassed
    June 26, 2014
    Brisbane, Australia
    If you give any of these so called charities money they will pass your number on to every other beggar out there don't do it your phone will ring non stop. I donated to the police once they gave my number to the ses, fire brigade, life savers too many to remember but three calls a day every day for a year now these clowns are ringing again. NEVER AGAIN, blocked
  • Tiggy
    June 24, 2014
    Non-profit Organization
    Brisbane, Australia
    I certainly will not make a donation over the phone, how do I know it is who they say they are. I donate to my local organisation when I want to and not from begging phone calls. These people like the Red Cross and RSPCA should be ashamed of themselves for utalising good hearted peoples donations this way!!

    And as for asking these people to take me off their calling register, it is simply ignored.
  • Chris
    June 17, 2014
    Albany Creek, Australia
    Maybe it is some smart telemarketer earning lots of money somehow making it appear that they have reached so many people and earning great bonuses at our frustration, calls came in every day at 10:30 for a week, then following week 12:30. It is a shame I just can't get a voice on the other end because the hang up is very well timed, and to tell them thank you we have in the past kindly donated but choose to vary our charities , so please stop.
  • pissed off
    June 16, 2014
    Non-profit Organization
    15 calls in 2 days. Not appropriate. Blocking the number
  • William
    June 5, 2014
    Brisbane, Australia
    I screen all unknown callers through my answering machine and when this number called earlier today, all I could hear was a lot of talking and laughter from a number of people in the background. If this is indeed a charity, they certainly appear to waste a lot of time mucking about instead of doing what they're paid to do.
  • Bev. Lee
    May 30, 2014
    Brisbane, Australia
    The Rural Fire Brigades should be fully funded, but instead use volunteers who put their lives at risk out of the goodness of their hearts!
    They shouldn't have to ring around asking for money.
  • Annie
    May 13, 2014
    Brisbane, Australia
    I am so sick of these calls. We are in the local fire brigade in our area and if we have a fire we have to put it out ourselves at our own expenses as we are too far away from any town firebrigade. All you are doing is turning any potential donators against you.
  • Jules
    April 22, 2014
    Brisbane, Australia
    If they want the donation they need to leave a message otherwise I wish they would stop calling
  • pjw
    April 2, 2014
    Brisbane, Australia
    received a call this afternoon from this number and it was a hangup also. Am thinking that if it is a charity, perhaps they've got one of those automated caller programs to check when someone is home.
    Given the number of these 'hangups' I have had in the last 3 days I won't be donating to any calling charities in future. Really annoying to take a call and be hung up on.
  • Lyn
    March 31, 2014
    Brisbane, Australia
    I understand that these people may need to ring for donations (painful as these calls are) but do they need to ring both my home number and my mobile number asking for donations!!!
    RFBAQ how about checking before you ring or get whatever system you have to pick numbers fixed..
  • Michael Platzis
    March 12, 2014
    Brisbane, Australia
    Dogs ring the number and hang up Leave a message if you want something otherwise f*ck off
  • Larnie
    March 12, 2014
    Non-profit Organization
    Brisbane, Australia
    Has anyone made them aware that in there training they should not hang-up on potential customers? I am also all for donating to my local firies living in FNQ. I appreciate it must be hard to make these type of calls at the best of time let alone in the middle of an economic downturn but what happened to the old saying 'You catch more bees with honey then with vinegar!' A little further phone etiquette training will go a long way especially if the issue is of a language-barrier nature. Please let me know if this feedback actually gets passed on for them to address or should I just call the number back myself and speak with a supervisor!
  • Tom
    February 25, 2014
    Ipswich, Australia
    They must be getting bored if they keep ringing my number - I wish they would spend the money fighting fires.
  • Sasha
    January 17, 2014
    Brisbane, Australia
    employee of RFBAQ - I don't believe a word of what you're saying. Furthermore, I don't think you are who you say you are.
    Someone genuinely asking for donations would actually bother sticking around for people's calls, and not hang up when they answer.
    Also, it's not a good practice to be pushy, or to try and guilt trip people, or to heavily pick on people that have said they can't afford it. That's the mark of a scammer that doesn't give two craps about anyone. It's hardly respectful.

    Personally, I will never give out money to ANYONE over the phone, unless I know exactly who I am dealing with, like a buisness I am buying a product from.
    For a supposed fire brigade, you're sure burning a lot of bridges!

    The Do Not Call Register SHOULD block charities if the person wants it. It's MY phone, that's in MY house, and I should get a say on who gets to disturb my peace.
    The phones are too open to scammers, like this number, and there's no way to see their identification otherwise.
  • Don
    December 19, 2013
    Brisbane, Australia
    I accept that the rural fire service do an amazing job. BUT, I never give any money to anybody over the phone - ever. Also why the harrassing phone calls? It makes me less interested in giving when you harrass. Calling and hanging up before I can answer the phone - two rings is B.S. Is also a good way to get listed in my phone as Call Centre, or Spammer.

    You are asking me for a donation, be considerate that you are inteerupting my day, I may have just crawled out from under a machine to answer your call, I may need to wipe grease from my hands to answer the call - Don't be rude and hang up after 2 rings. If you call and hang up, it is a waste of my time - that will make me very unhappy, you will get nowhere. I don't call back either, that wastes more of my time and money on a phone call I did not need.

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