Posted on December 2, 2020 Caller type: Scam call Location: Bermuda
Claiming to be from NAB re suspicious behaviour on my card, asking me to ring numbers that are not NAB's
20 found this comment helpful
20
Megan
Posted on January 14, 2021 Caller type: SMS Location: Australia
Caller: NAB Fraud This is not a scam! I thought it was after coming to this sight so ignored the message initially. My card was temporarily blocked, I found out the hard way when it was declined when I tried to use it next. I phoned NAB fraud from a number I got from their website and they confirmed it is them and my card had a suspicious transaction on it which they blocked. Please don’t ignore!
15 found this comment helpful
15
Anonymous
Posted on February 9, 2023 Caller type: Unknown Location: Australia
From NAB Website:
"If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from either 0438 357 801 or 0447 153 051.
If you receive this SMS from us, please respond with either:
‘1’ if you authorised the transaction and we’ll automatically remove the block on your card ‘0’ if you didn’t authorise the transaction, we’ll then send a follow up SMS and one of our fraud specialists will call you shortly after.
If the original transaction was declined, you can try again after responding to the SMS."
5 found this comment helpful
5
Anonymous
Posted on April 24, 2021 Caller type: Financial services Location: Australia
Called back NAB through the NAB app. Confirmed that there were $3k worth of fraud attempts on the card today. They cancelled the card and issued a new one. Reflecting in the NAB app too. My advice, call NAB using the number on the website if you are sceptical but don’t ignore this message. Will save you a lot of trouble later on.
4 found this comment helpful
4
Anonymous
Posted on December 30, 2022 Caller type: SMS Location: Australia
Go to link: https://www.nab.com.au/about-us/security/fraud-scams. Or go to NAB website, search the phone number and click on the search result. Once there, expand "You've received a suspicious email, SMS or phone call". The number is listed there as one of the two that NAB uses for automated SMS notification.
3 found this comment helpful
3
Anonymous
Posted on April 25, 2022 Caller type: SMS Location: Australia
Caller: NAB Received a text message from this number claiming to be NAB regarding fraudulent transactions on our NAB credit card. I was in doubt, so I called NAB and confirmed it was a legitimate message. Of course, if in doubt, always call to verify yourself using an inbound call to a published phone number.
3 found this comment helpful
3
Stephanie
Posted on January 22, 2022 Caller type: Unknown Location: Australia
Caller: NAB also thought it was spam, but checked card, it had been unknowingly stolen. Messaged NAB , they have sorted it.
2 found this comment helpful
2
Anonymous
Posted on August 10, 2021 Caller type: Scam call Location: Australia
Caller: 0438 357 801 Scammer dont respond block them
2 found this comment helpful
2
Gayle
Posted on February 28, 2024 Caller type: Other Location: Australia
Caller: Nab This is a legit number. Awesome job NAB.
1 found this comment helpful
1
Anonymous
Posted on September 17, 2023 Caller type: Unknown Location: Australia
Says from NAB about suspicious transaction for a card ending xxxx however NONE of my cards end in those numbers. This has to be a scam. I do not believe the other posts here claiming it is legitimate, especially the post I saw that says it is NAB posting here. SCAM! Find the correct number from the NAB website and call, do not call the number in the text message.
1 found this comment helpful
1
Anonymous
Posted on June 22, 2021 Caller type: Unknown Location: Australia
Text claiming from NAB saying fraudulent activity on credit card. Then thay called wanting my details didnt give anything. Rang bank its a scam.
1 found this comment helpful
1
Sally
Posted on April 9, 2021 Caller type: Unknown Location: Australia
Caller: Scammer This is definitely a well planned scam. I have a NAB account and logged on to check just to make sure after receiving this text, it turns out someone had used my account internationally to make an unknown transaction for a large amount. So the text from this number would seem legit by this point but they are just trying to get your details to your accounts so that they can get more money from you. Don't be a fool.
Go through the processes NAB has in place for scammers. Call the numbers on their websites rather than calling from this text.
1 found this comment helpful
1
Anonymous
Posted on January 6, 2021 Caller type: Scam call Location: Australia
Caller: 0438 357 801 Scammer pretending to be from NAB BANK
1 found this comment helpful
1
Anonymous
Posted on September 27, 2024 Caller type: Unknown Location: Australia
Got a message pretending to be from NAB saying they had put a block on my card due to unusual transaction on my card and have put a temporary block on my card and to unblock to reply 1,well I didn"t as the telephone number did not belong to NAB.
0 found this comment helpful
0
Anonymous
Posted on March 16, 2024 Caller type: Scam call Location: Australia
Caller: African with English accent This man was obviously a scammer. Surprisingly he knew my name and address but kept asking me to confirm the details. When I asked him where he was located he said NAB head office in "Vitoria". I asked where in "Vitoria" and could hear him tapping on his keyboad then replied "Squiral Island in Vitoria." He then said he didn't like my sarcastic attitude and that I was being quite rude and that if I didn't comply with his requests for information my card was going to be scammed and I'd loose a lot of money! I told him unfortunately he had met his match today and he wouldn't be getting any money out of me so he better take his little black arse and sell it on a street corner. This resulted in him yelling a lot of foul expletives which I won't repeat as I hung up. BEWARE OF CALLS FROM THIS NUMBER,
0 found this comment helpful
0
Anonymous
Posted on February 6, 2024 Caller type: Unknown Location: Australia
This is not a scam! A suspicious transaction appeared NAB detected immediately and temporarily blocked it.
0 found this comment helpful
0
Anneke
Posted on January 21, 2024 Caller type: SMS Location: Australia
Caller: NAB Received a message from 0438 357 801. The NAB had noticed an unusual transaction on my NAB VISA CARD. for $45.66 , and have placed a temporary block on my card.
Had to pres 1if I authorised this transaction and they removed the block, if it wasn’t me I had to press 0 and they would call me shortly.
But I did ring the bank my self and yes they did send the sms message to me, and told me that 2 different. Businesses tried to take out the same amount. Luckily this card they were to try to take the money from had no money in there, as it is a card I use only for online shopping and transfer the exact amount of money onto the card. I was told to do that years ago by the NAB when there was also someone from America to take money out of my account.
So if you get a sms from this number it is real.
0 found this comment helpful
0
Archie
Posted on September 19, 2023 Caller type: SMS Location: Australia
Caller: NAB I recieved an SMS from this number (19/09/2023) and went to my local NAB branch to confirm if the SMS was geniune. At the branch a quick check confirmed there were two unauthorised transactions using my credit card that were blocked by the bank. At the local branch I enterd '0' in response to the SMS confirming that the transaction was not by me. Subsequently, I was contacted by the NAB Fraud group to talk me throught the next steps and to formally cancel my credit card. I suggest confirming suss SMS's emails' via 132265 and request 'Fraud Assistance'. It was also suggested to go to scamwatch.com.au for info on types of scams.
0 found this comment helpful
0
Anonymous
Posted on September 17, 2023 Caller type: SMS Location: Australia
Caller: nab While this number is legitimate according to nab's website, this is a very poor way of advising of a potentially fraudulent transaction. My wife tried to make a payment and it was rejected saying that the phone number didn't match. Her phone number has never changed. As she is the secondary card holder, the credit card is not available in the nab app to receive messages there. I am the primary card holder and did not receive any notification. I recommend that everyone who receives a message from this number complains to nab to get them to implement a method that does not look like a scam.
0 found this comment helpful
0
Anonymous
Posted on September 13, 2023 Caller type: Company Location: Australia
Caller: NAB Legitimate text from NAB. I called the NAB number on the card to confirm that it was legit, and they could see the card had been blocked, and there was a fraudulent charge.
Comments on 0438 357 801
Anonymous
Posted on December 2, 2020Caller type: Scam call
Location: Bermuda
Megan
Posted on January 14, 2021Caller type: SMS
Location: Australia
This is not a scam! I thought it was after coming to this sight so ignored the message initially. My card was temporarily blocked, I found out the hard way when it was declined when I tried to use it next. I phoned NAB fraud from a number I got from their website and they confirmed it is them and my card had a suspicious transaction on it which they blocked. Please don’t ignore!
Anonymous
Posted on February 9, 2023Caller type: Unknown
Location: Australia
"If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from either 0438 357 801 or 0447 153 051.
If you receive this SMS from us, please respond with either:
‘1’ if you authorised the transaction and we’ll automatically remove the block on your card
‘0’ if you didn’t authorise the transaction, we’ll then send a follow up SMS and one of our fraud specialists will call you shortly after.
If the original transaction was declined, you can try again after responding to the SMS."
Anonymous
Posted on April 24, 2021Caller type: Financial services
Location: Australia
Anonymous
Posted on December 30, 2022Caller type: SMS
Location: Australia
It's legit.
Go to link: https://www.nab.com.au/about-us/security/fraud-scams. Or go to NAB website, search the phone number and click on the search result. Once there, expand "You've received a suspicious email, SMS or phone call". The number is listed there as one of the two that NAB uses for automated SMS notification.
Anonymous
Posted on April 25, 2022Caller type: SMS
Location: Australia
Received a text message from this number claiming to be NAB regarding fraudulent transactions on our NAB credit card. I was in doubt, so I called NAB and confirmed it was a legitimate message. Of course, if in doubt, always call to verify yourself using an inbound call to a published phone number.
Stephanie
Posted on January 22, 2022Caller type: Unknown
Location: Australia
also thought it was spam, but checked card, it had been unknowingly stolen. Messaged NAB , they have sorted it.
Anonymous
Posted on August 10, 2021Caller type: Scam call
Location: Australia
Scammer dont respond block them
Gayle
Posted on February 28, 2024Caller type: Other
Location: Australia
This is a legit number. Awesome job NAB.
Anonymous
Posted on September 17, 2023Caller type: Unknown
Location: Australia
I do not believe the other posts here claiming it is legitimate, especially the post I saw that says it is NAB posting here.
SCAM!
Find the correct number from the NAB website and call, do not call the number in the text message.
Anonymous
Posted on June 22, 2021Caller type: Unknown
Location: Australia
Sally
Posted on April 9, 2021Caller type: Unknown
Location: Australia
This is definitely a well planned scam. I have a NAB account and logged on to check just to make sure after receiving this text, it turns out someone had used my account internationally to make an unknown transaction for a large amount. So the text from this number would seem legit by this point but they are just trying to get your details to your accounts so that they can get more money from you. Don't be a fool.
Go through the processes NAB has in place for scammers. Call the numbers on their websites rather than calling from this text.
Anonymous
Posted on January 6, 2021Caller type: Scam call
Location: Australia
Scammer pretending to be from NAB BANK
Anonymous
Posted on September 27, 2024Caller type: Unknown
Location: Australia
Anonymous
Posted on March 16, 2024Caller type: Scam call
Location: Australia
This man was obviously a scammer. Surprisingly he knew my name and address but kept asking me to confirm the details. When I asked him where he was located he said NAB head office in "Vitoria". I asked where in "Vitoria" and could hear him tapping on his keyboad then replied "Squiral Island in Vitoria." He then said he didn't like my sarcastic attitude and that I was being quite rude and that if I didn't comply with his requests for information my card was going to be scammed and I'd loose a lot of money! I told him unfortunately he had met his match today and he wouldn't be getting any money out of me so he better take his little black arse and sell it on a street corner. This resulted in him yelling a lot of foul expletives which I won't repeat as I hung up. BEWARE OF CALLS FROM THIS NUMBER,
Anonymous
Posted on February 6, 2024Caller type: Unknown
Location: Australia
Anneke
Posted on January 21, 2024Caller type: SMS
Location: Australia
Received a message from 0438 357 801.
The NAB had noticed an unusual transaction on my NAB VISA CARD. for $45.66 , and have placed a temporary block on my card.
Had to pres 1if I authorised this transaction and they removed the block, if it wasn’t me I had to press 0 and they would call me shortly.
But I did ring the bank my self and yes they did send the sms message to me, and told me that 2 different. Businesses tried to take out the same amount.
Luckily this card they were to try to take the money from had no money in there, as it is a card I use only for online shopping and transfer the exact amount of money onto the card. I was told to do that years ago by the NAB when there was also someone from America to take money out of my account.
So if you get a sms from this number it is real.
Archie
Posted on September 19, 2023Caller type: SMS
Location: Australia
I recieved an SMS from this number (19/09/2023) and went to my local NAB branch to confirm if the SMS was geniune. At the branch a quick check confirmed there were two unauthorised transactions using my credit card that were blocked by the bank. At the local branch I enterd '0' in response to the SMS confirming that the transaction was not by me. Subsequently, I was contacted by the NAB Fraud group to talk me throught the next steps and to formally cancel my credit card. I suggest confirming suss SMS's emails' via 132265 and request 'Fraud Assistance'. It was also suggested to go to scamwatch.com.au for info on types of scams.
Anonymous
Posted on September 17, 2023Caller type: SMS
Location: Australia
While this number is legitimate according to nab's website, this is a very poor way of advising of a potentially fraudulent transaction. My wife tried to make a payment and it was rejected saying that the phone number didn't match. Her phone number has never changed. As she is the secondary card holder, the credit card is not available in the nab app to receive messages there. I am the primary card holder and did not receive any notification.
I recommend that everyone who receives a message from this number complains to nab to get them to implement a method that does not look like a scam.
Anonymous
Posted on September 13, 2023Caller type: Company
Location: Australia
Legitimate text from NAB. I called the NAB number on the card to confirm that it was legit, and they could see the card had been blocked, and there was a fraudulent charge.
Do you have a comment about 0438 357 801?