After too many years as an AGL customer and a few too many frustrating phone calls with fake american accents coming out of an Asian call centre, I have now found an Australian only call centre to monitor and produce my electricity bills. As warned by my new biller the emails & phone calls have started from AGL. I have no intention of talking with AGL, too little too late! Support Australian Companies with Australian employees while they exist.
Multiple calls and message left - messages sound recorded and are in and Asian dialect Caller: Prostitution Service
It turned out to be a prostitution service trying to sell there services.
They can go f*ck themselves.
Caller: AGL Retention
Left AGL, now they want to talk.
Was advised towards the end of my 12 month contract that prices and discounts would change. I called them and said I was tired of having to play their game by only getting a good deal if I attempt to disconnect services with them. They said their hands were tied and to call at the end of my contract in case they could help. I'm done with it, went to another company. Now they want to talk. Should have talked when I called.
Phoned me to discuss why I was leaving AGL. Then became really rude when I didn’t want to listen to their sales pitch for a better deal. Too little, too late. Just glad the call was being recorded 'for quality and training purposes' - they clearly need it!!!
They are asleep at the wheel. I am not just a number. Happy to of moved on.
After swapping to another supplier AGL have been calling and calling. I finally answered, if only to get them to stop. They want to offer discounts to persuade me to stay with them; discounts they didn't offer while they were happy taking my money for years. Caller (female, Indian) was extremely impolite and abruptly hung up on me when she realised I wasn't interested. Probably gets commission for everyone she talks into staying on and didn't want me to waste her time. Good riddance...
Do not leave message, while calling back no answer. Blocked Caller: AGL
AGL retention department
After getting the current competitive info from the Vic government site AGL, sharp at the beginning of the year, was now a few $100's higher. I rang to see what they could do and the answer was essentially 'we can play games'. eg We can give you $25 credit after X months, $200 after X years, blah blah. All I want are straight forward understandable costs. The call centre could not help when I tried so I do not need to be on hold or in a 30 minute chat queue for their marketing. agl sale's If this is AGL making these calls then please stop now... I recently closed an account with you guys and I might close another...
When you try to ring this number or send a text the number doesn't work...
Really silly stuff AGL... :(
Caller: AGL fed up too
I have recently switched from AGL and have been getting calls over the last month from 03 and 08 numbers. I block the number; then another number is used. When I google the next number no supposed it’s AGL. Time to contact the ombudsman I think.
Caller: recorded cantonese
Blocked and reported to Telstra as I am already on the Do Not Call Register.
"Either visit donotcall.gov.au or call 1300 792 958 to add your number to the register."
I just googled the number to find this page.
AGL calling, obviously in response to my recent swap to another energy retailer. Too little too late.
They didn't leave a message.
Calls incessantly and when answered, either silent call or they hang up after about 5 seconds, tried to call the number back and met with several messages asking me to wait for a service agent to become available. I've had enough as they call all day al night and have blocked the number.
Have been meaning to move away from this profit-focused, environment destroyer for ages. I paid my bill 2 days after the "date", but I paid the lower figure. They harassed me for the "additional" money (i.e. Later Payment Fee) over the following week, including threatening to disconnect my service. Why not just get the exorbitant Late Payment Fee ($90!!!) in the next bill? They claim I am using more gas and electricity this year compared to last year - no way!? So I finally moved. Now they are calling me on this number; I have blocked the number.
They called my mobile every day this week but not leave message when it rings out. Today they called on home phone, & Indian voice asked to speak to my wife then ended call when I asked who was calling. We had AGL power for 20 years but we cancelled when they put prices up & never told us. We called them 3 times looking for better deal & they offered nothing, promised to call back & each time never did. My contract with them ended a week ago & now they call every day. AGL couldn't be bothered to help before & now contact has ended they decide to call every day. Very poor attitude from AGL. I'm glad I moved to another Australian company that cares.
Caller: Criminal energy supplier
Go to the Australian Government web site, Energy Made Easy, to find a better deal!
EnergyMadeEasy dot gov dot au
Maybe you’ll find an Australian energy supplier who actually employs helpful and competent AUSTRALIANS too!
16 complaints this year
38 total complaints
Anonymous on (03) 9314 3169
This number is being used by scammers. Asking for Mr Matthews, as they all seem to do.
Anonymous on (03) 8613 9353
Anonymous on (03) 6217 9854
These cold calls really give me the you know what's. I was called five minutes before 5pm.
Credit corp on (02) 6311 1805
Told me to pay my tax debt with iTunes cards
Anon on (03) 8638 5959
They have called multiple times on different days.