Complaints this year
Answer and request that your number be removed from their lists (Which they are legally obliged to do)
They called me but I didn't answer .I called them back and the answer machine were on, claiming to be a social research centres associated with the government .Anyone got any ideas what are they all about?
WHY DO THEY SAY THEY ARE DIFFERENT PEOPLE/CALLING FROM DIFFERENT COMPANIES?
The Social Research Centre is COMMISSIONED by different factions of the local, state and federal governments, as well as other agencies (LIKE THE TAC) to do surveys, mainly on community satisfaction. It's cheaper for Government/ other organisations to hire a call centre to do a research project than to build their own outbound call centre.
HOW DID THEY GET MY NUMBER/ MOBILE NUMBER?
TWO WAYS DEPENDING ON WHO THE RESEARCH IS BEING DONE FOR/WHAT IT'S ABOUT
Through RANDOM DIGIT DIALLING, a computer just takes the first 4 digits of an area and then makes up the last four.
The client that has commissioned the Social Research Centre gave them your details (this can include all your contact numbers and email addresses)
They want to do a survey with you about your satisfaction with some service etc. (TAC, Department of Education, Universities).
WHY WOULD THE GOVERNMENT WANT TO DO TELEPHONE SURVEYS?
Obviously Government Departments and Agencies do MANY types of Research, some opting for telephone surveys.
The Government departments/agencies who hire companies such as The Social Research Centre say it's a great way to get representative stats;
My theories (after working at call centres), Government Researchers know that if they hire a polite 19 year old girl to ask you how much you exercise, or if you like immigration, a large percent of people will answer "OF COURSE", so the girl doesn't think you're weird/fat.
Where as if you were doing it online or on paper, you'd think a bit less about how you appear.
Also, the government loves to waste money on things that appear useful.
= THIS IS A LEGITIMATE COMPANY BASED IN MELBOURNE, VICTORIA, AUSTRALIA.
=BECAUSE THEY DO RESEARCH INTO "SOCIAL ISSUES" LIKE EDUCATION, LOCAL GOVERNMENT ETC, THEY HAVE THE RIGHT TO CALL, EVEN IF YOU HAVE REGISTERED ON THE DO NOT CALL REGISTER. (THEY ARE ASKING IF YOU WOULD LIKE TO GIVE YOUR OPINIONS ABOUT HEALTH, EDUCATION, SAFETY ETC, NOT PRODUCTS)
=THEY DO NOT WANT YOUR MONEY, PROPERTY OR YOUR FIRST BORN.
=YOUR PERSONAL DATA IS NOT STORED/USED - THIS COMPANY HAS BEEN AROUND FOR OVER A DECADE, NO LAW SUITS, CHECK THEIR WEBSITE ---> http://srcentre.com.au
=JUST ANSWER THE PHONE AND SAY "NO SURVEYS THANKS" IF YOU KEEP GETTING CALLS ON YOUR MOBILE AND DON'T WANT TO HAVE A SAY
Here is a list of the clients that The Social Research Centre have collected data for, and publications this data has been used in.
I've got a cheap Panasonic DECT phone system which lets me make a list of 'blocked' numbers. Now when this number calls me (yet again), the phone doesn't ring and the caller gets busy tone. This is a good way of dealing with them. Other brands of DECT phones might have the same ability too.
This phone number belongs to the Social Research Center (SRC) located in Melbourne. The Social Research Center conduct social research for a range of Universities, Government Departments and Medical Organizations.
The SRC are exempt from the Federal Government's Do Not Call Register because they are conducting social research for the betterment of society and they're not trying to sell products or services over the phone.
Your number has been obtained by random digit dialing, where your phone number is randomly generated by the computer to ensure a random cross section of the community. This is why you'll still receive a call from this organization even if your phone number is a silent or private number.
Once the SRC has generated your number they'll continue to call you at a range of different times of the day and days of the week in an attempt to establish contact with you. They usually will call you 15 times in an attempt to get in contact with you.
Ignoring these calls will not make them go away, if you want them to stop calling simply answer the phone and politely tell the interviewer on the other end of the line that you are not interested in participating in their study or survey and you would like to not be called for this study again.
Social and Market research organizations and phone interviewers who conduct the research understand that broadly 40% of the population will never participate in phone research, 40% will always participate and 20% will sometimes participate. Phone interviewers will therefore only put effort in persuading the 60% of people who will participate not the 40% of people who never participate in research.
The phone interviewers understand that people will refuse to participate and of course they will attempt to persuade you to participate after all it's their job however if you politely and assertively say that you don't wish to participate in this study they will more then happily leave you alone.
Honestly some of the comments on this website are just embarrassing. How difficult is it for an adult to answer a phone call an politely speak to another human being.
They have called me for the last week and a half, not just from this one number but a few others. Never answered. and getting really frustrated by it.
I wont answer they are not out to improve the way our tax dollar is spent.
Ring at civil hours and leave a message - it may make people view you with less cynicism!
for gods sake people, this is a company doing research in order to help YOUR tax money get spent in ways that make YOU and your COMMUNITY healthy and well catered for. Grow up and answer your phone, you may be helping others, if not yourselves.
tried to answer it once and no offence I really could not understand a single word with all the accents. I apologise for my bad hearing............
Same experience as others - this looks like an unsolicited marketing call.
They leave no message - so I'll make a point now of not answering it.
you are a pest.
my answering machine message tells you I will never answer
stop interrupting my life
saturday and sunday !
If they expect a response they should leave a message. There are so many scams going around it is difficult to differentiate between a 'bad' caller and a 'legitimate' one.
Can confirm it's from Stepping Stones, a six monthly survey group who are are employed to do surveys on behalf of Centrelink for people on social security benefits (but not including the pensions). They ask questions like if you have ever gotten late fees on bills such as phone/gas/electricity, if you've ever had to go without food due to not having enough money, etc.
They are harmless enough but when you ask to be taken off their register (as I'm now on a disability pension) they get quite irate and make a fuss about how you need to stay part of it because the feedback is 'important'. I've asked to be removed three times now, but they refuse to so I have stopped answering the calls.
They've been known to call me as late as 9-9.30pm of a weeknight as well. Luckily it's on my mobile so I can block it in future.
Hope this helps.
I live remote and phone reception is poor at the best of times so rely on messages to return calls. Callers that leave no message are painful and waste a lot of my time
I think ive had this number call me twice now. I don't pick up.
They keep calling me! For the last month this number continuously calls me... I never answer so why won't they get the message???? Grrr!
I'm a shift worker on irregular hours. I leave the phone on in case of emergencies with my children or elderly mother. I don't appreciate being woken up for useless surveys and no organisation should be exempt from the DNC register.
keep telling em to go away.
they dont listen.
so now ive set my phone to 'ignore' any calls from their numbers..
The have called me 10 times in the last few days =_= I've told them I don't want to answer their questions but I still get calls
they ring at 7pm and leave no messages cant be that important I have been getting missed calls for 2 weeks cant be anyone else out there to complete surveys if thats what they do.