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  • Anonymous
    April 12, 2018
    Call centre
    Australia
    17
    Cancelled my insurance with them and they just keep sms and calling me. I've blocked their number.
  • Anonymous
    July 31, 2018
    Unknown
    Australia
    11
    Caller: Bupa

    When I answered they were silent, then hung up. I called back the number and it was Bupa customer care (hold) line. I hung up.

    I have recently changed to Medibank who are dealing with the transfer on my behalf. Bupa have since been sending me text messages trying to get me to call them to explain my cancellation. Recently, without any interaction or consent from me, they emailed me a bill for a "new" premium policy to be paid quarterly, and due in two weeks, and threatened that my coverage would stop if I didn't pay. Strange given that I've already transferred to Medibank! I thought this was highly unethical and I reported it to the Government Ombudsman who is following up the issue.
  • Anonymous
    April 12, 2018
    Unknown
    Australia
    5
    The caller is BUPA customer care
  • David
    January 26, 2019
    Company
    Australia
    3
    Caller: Believed to be Bupa

    On 14 January 2019, I transferred my health insurance to another company having been a member of Bupa (and previously MBF) since 1987.

    Since this date, I have now received one phone call after another with no messages left on any of them. I have also received separate sms messages urging me to contact them to 'discuss' my account.

    I am advised by my new health insurance company that when I joined them they would automatically port my membership across, and cancel my Bupa membership. There was nothing more I needed to do. I was warned that Bupa my try contact me and retain my membership.

    Having basically never heart from Bupa over the past 30 years, it's strange that they are now interested in my membership. Too little, too late.

    I love caller number display and messagebank.

    If a company cannot be bothered to leave a message, don't expect me to answer or call back. Bye Bye Bupa.
  • Anonymous
    April 17, 2018
    Unknown
    Australia
    3
    I also cancelled my insurance with these rip-off merchants. They keep stalking me.
  • Anonymous
    April 10, 2018
    Nuisance call
    Australia
    2
    Keeps calling and does not leave a message on the answering machine
  • Anonymous
    July 16, 2019
    Unknown
    Australia
    1
    Caller: Bupa Customer Care, I believe

    Recently switched insur provider. Keep getting calls &/or txt. I monitor calls & pickup only if I kno it's legit. My Msg Bank very directly tells any caller to leave msg or very likely I will not ring back. Going to block now - every tiny bit of time wasted check'g Caller id adds up.
  • Anonymous
    March 15, 2019
    Unknown
    Australia
    1
    Caller: Bupa

    They simply will not take no for an answer it's almost telephone stalking
  • Anonymous
    February 8, 2019
    Unknown
    Australia
    1
    Caller: Bupa - apparently

    Keeps calling - leaves no message.
    I've cancelled my policy with them and it seems this is now reason to stalk me.
    I've not had as many emails for phone calls from them in the entire 10 years I've been with them. Only to tell me my policy was going up in cost or decreasing in services.
  • gela2737
    September 3, 2018
    Unknown
    Australia
    1
    Caller: claimed to be bupa

    called me (after initially texting) to discuss my recent "cancellation" of bupa cover, except i hadn't cancelled anything. they asked for personal info to confirm my id, i refused and said i would contact bupa to follow up and they gave me a 1800 number which was different to the 1800 number on the bupa website which i used. i was informed that no traffic had occurred on my account, no one from bupa had contacted me and i should block the number. they are still calling every second day. very weird and totally suspect. then again, bupa? scammers? what's the diff?
  • D
    August 14, 2018
    Unknown
    Australia
    1
    Caller: Presuming BUPA

    If this is Bupa, why on earth would they not leave a voicemail? I refuse to believe it's important if they don't do this.
  • Anonymous
    November 8, 2019
    Unknown
    Australia
    0
    Caller: Looks like it must be BUPA

    Similar to the above, I recently transferred to another health fund as BUPA could not offer me a better deal.
    Too late now mate, they can go and get.....I have been ripped off by BUPA for too many years. BUPA came into the Aussie market taking over insurance and becoming quite large and running it like a business. They don't give a sh*t about your health!
    Further more, you don't really benefit from being with them as the only way you get the benfit is to use their preferred provider. Kind of defeats the whole purpose of paying for private health insurance so you can pick what you want. Over them...off to greener pastures and cheaper premiums!
  • Anonymous
    November 1, 2019
    Unknown
    Australia
    0
    Caller: Google searched, number Bupa

    Like everyone else, this number keeps calling and don’t leave a message. I won’t call back, I have better things to do with my time than be harassed. In 20 years, I never had any interactions with Bupa. The service is crap, they have a poor reputation, hence why I upgraded to a better (more professional, secure, relevant to my life/family circumstances etc.) insurer. Why would I already have changed providers to all of sudden change my mind and go back to Bupa? Seriously? Wonder if they’ve ever been successful with this tactic *eye roll*

    Don’t answer, if your payments are cancelled, why would you? Going to block this number thanks to the confidence I now have after reading everyone’s posts on here. Thanks!
  • Anonymous
    October 22, 2019
    Unknown
    Australia
    0
    Caller: Bupa call centre

    I have had exactly the same tactics employed when I changed funds. From the constant calls to the new premium policy by both email and text. My new provider HCF, warned me they would do this and to ignore all emails and phone calls. I have saved the number in my phone as Bupa Do Not Answer so that I don't accidently answer the call.
  • Anonymous
    October 21, 2019
    Unknown
    Australia
    0
    Caller: BUPA

    Applied for health insurance with a different provider and selected the option for them to manage the transfer for me.

    Have never heard from Bupa aside from premium increases until now. Bye bye!
  • AB
    October 18, 2019
    Call centre
    Australia
    0
    Caller: Bupa

    Changed my health insurance from Bupa and they started spamming me with phone calls. Have blocked them.
  • Anonymous
    October 16, 2019
    Unknown
    Australia
    0
    Caller: Bupa

    Changed from Bupa to another provider. I still have access to my online account, so I have removed my email address and mobile number. They can post correspondence to me if they want to :) more than one way to skin a cat.
  • Anonymous
    October 14, 2019
    Company
    Australia
    0
    Didn't answer. Googled and found it is Bupa. My case is similar to most others.
  • Anonymous
    October 5, 2019
    Unsolicited call
    Australia
    0
    Caller: Bupa

    Same as everyone else. Switched providers and now the SMS or call daily!
  • Anonymous
    October 2, 2019
    Unknown
    Australia
    0
    yes! the same thing has just happened to me. am about to report it

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14 complaints this year

35 total complaints

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