• Anonymous
    July 31, 2018
    Unknown
    Australia
    Caller: Bupa

    When I answered they were silent, then hung up. I called back the number and it was Bupa customer care (hold) line. I hung up.

    I have recently changed to Medibank who are dealing with the transfer on my behalf. Bupa have since been sending me text messages trying to get me to call them to explain my cancellation. Recently, without any interaction or consent from me, they emailed me a bill for a "new" premium policy to be paid quarterly, and due in two weeks, and threatened that my coverage would stop if I didn't pay. Strange given that I've already transferred to Medibank! I thought this was highly unethical and I reported it to the Government Ombudsman who is following up the issue.
  • Anonymous
    April 12, 2018
    Call centre
    Australia
    Cancelled my insurance with them and they just keep sms and calling me. I've blocked their number.
  • Anonymous
    April 12, 2018
    Unknown
    Australia
    The caller is BUPA customer care
  • David
    January 26, 2019
    Company
    Australia
    Caller: Believed to be Bupa

    On 14 January 2019, I transferred my health insurance to another company having been a member of Bupa (and previously MBF) since 1987.

    Since this date, I have now received one phone call after another with no messages left on any of them. I have also received separate sms messages urging me to contact them to 'discuss' my account.

    I am advised by my new health insurance company that when I joined them they would automatically port my membership across, and cancel my Bupa membership. There was nothing more I needed to do. I was warned that Bupa my try contact me and retain my membership.

    Having basically never heart from Bupa over the past 30 years, it's strange that they are now interested in my membership. Too little, too late.

    I love caller number display and messagebank.

    If a company cannot be bothered to leave a message, don't expect me to answer or call back. Bye Bye Bupa.
  • Anonymous
    April 17, 2018
    Unknown
    Australia
    I also cancelled my insurance with these rip-off merchants. They keep stalking me.
  • Anonymous
    April 10, 2018
    Nuisance call
    Australia
    Keeps calling and does not leave a message on the answering machine
  • Anonymous
    July 16, 2019
    Unknown
    Australia
    Caller: Bupa Customer Care, I believe

    Recently switched insur provider. Keep getting calls &/or txt. I monitor calls & pickup only if I kno it's legit. My Msg Bank very directly tells any caller to leave msg or very likely I will not ring back. Going to block now - every tiny bit of time wasted check'g Caller id adds up.
  • Anonymous
    March 15, 2019
    Unknown
    Australia
    Caller: Bupa

    They simply will not take no for an answer it's almost telephone stalking
  • Anonymous
    February 8, 2019
    Unknown
    Australia
    Caller: Bupa - apparently

    Keeps calling - leaves no message.
    I've cancelled my policy with them and it seems this is now reason to stalk me.
    I've not had as many emails for phone calls from them in the entire 10 years I've been with them. Only to tell me my policy was going up in cost or decreasing in services.
  • gela2737
    September 3, 2018
    Unknown
    Australia
    Caller: claimed to be bupa

    called me (after initially texting) to discuss my recent "cancellation" of bupa cover, except i hadn't cancelled anything. they asked for personal info to confirm my id, i refused and said i would contact bupa to follow up and they gave me a 1800 number which was different to the 1800 number on the bupa website which i used. i was informed that no traffic had occurred on my account, no one from bupa had contacted me and i should block the number. they are still calling every second day. very weird and totally suspect. then again, bupa? scammers? what's the diff?
  • D
    August 14, 2018
    Unknown
    Australia
    Caller: Presuming BUPA

    If this is Bupa, why on earth would they not leave a voicemail? I refuse to believe it's important if they don't do this.
  • Anonymous
    December 4, 2020
    Call centre
    Australia
    Caller: Bupa

    Thought they would ring after changing providers and send bills. For profit provider give them the flick try non profit for members insurance.
  • Susie
    November 26, 2020
    Unknown
    Australia
    Caller: BUPA?

    Just like the comments above, I cancelled my policy after 30+ years of being with BUPA. They kept putting their premiums up and up. I decided to take my business elsewhere and save $100 a month plus 6 weeks free (November bonus for signing up).

    Now suddenly BUPA care! Persistent phone calls and messages. I also received one of their very misleading looking invoices to pay (nice try but I don't think so BUPA). Very disappointed with a company I had previously shown a great deal of loyalty to.
  • Anonymous
    August 26, 2020
    Unknown
    Australia
    Caller: Bupa

    Switched providers and the harassment started.
  • Anonymous
    August 20, 2020
    Call centre
    Australia
    Caller: Bupa

    Canceled bupa policy switched to other with better policy & cheaper premium. Now kept calling & not bother , interested to answer their call. Very persistent. Niw become nuisances
  • Anonymous
    August 10, 2020
    Unknown
    Australia
    This number rings me relentlessly but I do not answer it as a number I do not recognise it so I do not know who it is or what they want.
  • Anonymous
    July 30, 2020
    Call centre
    Australia
    Caller: Claimed to be Bupa

    The caller claimed he was from Bupa and asked me to verify my account before he could continue the call!! But why? And how would I know he was genuinely calling from Bupa by giving out my personal details? I asked what it was about and he said it's to do with my account and I asked what about it?? Not a pleasant conversation!
  • J. Mate
    April 16, 2020
    Company
    Australia
    Caller: Bupa

    Recently changed health funds and now these guys are ringing / smsing relentlessly to change my mind. Very different to when you try to contact them to make a claim / modification to your policy where you have to wait over an hour on hold only for them to STUFF IT UP. Hopeless, useless, avoid like the plague.
  • TG
    March 9, 2020
    Call centre
    Australia
    Caller: (03) 7017 8522

    BUPA calls after changing private health insurance to another provider, spam has included multiple SMS, emails with a quarterly bill from the cancelled date. Disgusting behaviour
  • Anonymous
    February 24, 2020
    Unknown
    Australia
    Caller: Bupa, I think

    Keeps calling and texting - never leaves a message. If they can't leave a message, I can't ring them back!
    I've cancelled my policy with them and it seems this is now reason to stalk me.
    Sent me SMS saying the next payment is due on a Sunday. It has never been taken out on a Sunday.
    I've not had as many emails, SMS and phone calls from them in the entire 20 years I've been with them.

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8 complaints this year

44 total complaints

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