Comments on (02) 9015 3801

87.50%
Spam Score
18 complaints this year, 239 total complaints

18 complaints this year, 239 total complaints

Comments on (02) 9015 3801


Anonymous

Posted on July 3, 2017
Caller type: SMS
Location: Australia
fake Vodafone call asking for my pin straight away about an update to save me money
153 found this comment helpful
153

Sim

Posted on July 10, 2017
Caller type: Unknown
Location: Australia
I have straight away cut the call in two minutes. They sounded fake. ! !
36 found this comment helpful
36

Steve

Posted on July 15, 2017
Caller type: Scam
Location: Australia
Sorry but to me that's not good enough. That can be faked by a technique known as 'phishing'.
Please, think about this
1. If they are simply offering an upgrade, why would they need your PIN?
2. I NEVER give out my PIN (or Tax File Number, etc) to an incoming call - because of hacking scams
34 found this comment helpful
34

Anonymous

Posted on March 28, 2018
Caller type: Scam call
Location: Australia
Total scam, here's why:

1. There's the automated delay as they connect to a person, which indicates they're using a machine to cold-call random numbers.

2. If you don't identify yourself, "Hello, <FirstName> speaking", etc... They ask to speak to the owner of the 'account' without stating who that is. If you're from the sales dept. and you're cold calling a particular user about their account, it's infront of you.

3. Immediately asking for my 4-digit PIN, which is only needed if we are making changes to the account (at my request).

4. Called Vodafone, confirmed not real.
29 found this comment helpful
29

Anonymous

Posted on July 20, 2017
Caller type: Unknown
Location: Australia
this is 100% vodafone, i call vodafone 5 min after this call and they confirmed it was from theyre sales department. Call them yourself if your ever unsure.
25 found this comment helpful
25

daisy

Posted on July 11, 2017
Caller type: Unknown
Location: Australia
Called, didn't speak straight away so I hung up.
23 found this comment helpful
23

Anonymous

Posted on April 11, 2018
Caller type: Unknown
Location: Australia
for the morons:
1/ the break you hear between the answering and their talking, is the time it takes for them to take their microphone off mute.

2/ not a scam, and Vodafone didn’t tell you it’s not a real number..it’s literally listed on their website

Lots of misinformation out there because of stupid comments.
21 found this comment helpful
21

Anonymous

Posted on August 17, 2018
Caller type: Unsolicited call
Location: Australia
I work I. The cyber security industry and have had this happen twice now. I have to say that it may be a scam and it may be possible to fake the number. However on the first occasion I refused to cooperate but researched later on. After verifying the number as Vodafone I called and they had a record of the call. I pointed out that they should not make cold calls then ask me to provide my personal information (my PIN in this case) Sami had no way of telling who they were. I explained that if I called Vodafone I’d be happy to provide my information to verify my identity but it makes no sense for me to provide that information to a stranger (especially one with a foreign accent) if they called me saying they’re from Vodafone or anyone else. This is exactly how scams work and Vodafone should know better. They should also not have to identify me positively to tell me about some new plan before I accept the plan. VODAFONE - GET IT RIGHT
16 found this comment helpful
16

Anonymous

Posted on April 10, 2018
Caller type: Unknown
Location: Australia
Hey guys,

https://www.vodafone.com.au/support/contact/customer-care

Vodafone list all the official numbers that they use to call customers on their Customer Care page.

This is one of the listed numbers.

:)
16 found this comment helpful
16

lee

Posted on February 1, 2018
Caller type: Unknown
Location: Australia
i'm so glad for reverse phone, another rip off merchant
8 found this comment helpful
8

Anonymous

Posted on February 14, 2018
Caller type: Scam call
Location: Australia
Called me and asked for PIN right away. I said I have no idea what the PIN is (lie obliviously). Then she literally said "Oh, can you take a guess at what it is?", I replied with, "Nah I'll call Vodafone myself later and sort it out". She hung up...

Definitely seems to be a scam.
7 found this comment helpful
7

Anonymous

Posted on May 24, 2018
Caller type: Unknown
Location: Australia
This is NOT Vodafone. It does come up as their registered number but It is being used by scammers! Do not answer the calls or give any info over the phone if they call you. Either go directly into a store or call vidafone yourself on the number if you need anything changed, but don't accept calls from this number because it has been hacked and the scammers are using this number as a mask to make you think it is Vodafone calling.
6 found this comment helpful
6

Network Engineer

Posted on May 5, 2018
Caller type: Scam call
Location: Australia
Vodafone send offers by text not cold call.
The number is not the actual caller's number it is really coming from India and masked as being from NSW.. DO NOT answer it.
6 found this comment helpful
6

Anonymous

Posted on November 27, 2017
Caller type: Telemarketer
Location: Australia
It is vodafone, but they should never do this. This practice gives vodafone a huge and questionable security hole be making an equivalent scam call sound valid.
5 found this comment helpful
5

Anonymous

Posted on May 19, 2018
Caller type: Unknown
Location: Australia
Wouldn't stop ringing
4 found this comment helpful
4

anonymous

Posted on February 19, 2018
Caller type: Unknown
Location: Australia
I don't believe this is Vodafone - yes it is their voice recorded message when call back the number but I'm not a vodaphone customer!
3 found this comment helpful
3

Alitia

Posted on August 15, 2017
Caller type: Unknown
Location: Australia
It's legit vodafone, left a message to call back about an offer. The number they left is a Vodafone number.
3 found this comment helpful
3

Anon

Posted on July 24, 2017
Caller type: Unknown
Location: Australia
Just got a call from this number (1140am Sydney) - I always answer the phone "hello <my name> speaking." There was a bit of a wait, then a click, then some static & a man saying "yes hello, is this <my name>?" I didn't answer but hung up straight away...
3 found this comment helpful
3

Anonymous

Posted on July 10, 2017
Caller type: Telemarketer
Location: Australia
It's not a fake number. If you speak to them they'll send you a text directly from Vodafone confirming you're speaking with them.

You can also find confirmation that the number is real here: http://vodafone.intelliresponse.com/index.jsp?interfaceID=1&ID=-1&requestType=&respId=&source=1&question=Missed+call+from+vodafone&NormalRequest=Ask

They are just calling to ask if you want to upgrade your plan.
3 found this comment helpful
3

Michelle D

Posted on June 25, 2018
Caller type: Company
Location: Australia
Caller: Vodafone

People, THIS IS VODAFONE! I just called them back and they confirmed this.
2 found this comment helpful
2

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