• Dianne
    September 21, 2017
    Unknown
    Australia
    Dear Origin Energy, have the courtesy to leave a message. Due to prior instances of abusive calls, I don't answer any unknown number trusting if they genuinely need to speak to me they'll leave a message. kind regards Dianne
  • Anonymous
    October 27, 2017
    Robocall
    Australia
    It's a RoboCall from Origin Australia asking me to pay a bill that I have already paid!
    I have recently disconnected with Origin as they are way too disconnected from their customers.
  • A fatigued
    February 8, 2018
    Unsolicited call
    Australia
    Origin Energy are aggressive phone marketers. Calling them is a waste of time - spent 19 minutes on hold one day before moving to plan 'B' search their site for media contacts - this will yield mobile phone numbers are direct emails.7

    If you strike out searching their site, you can find parliamentary and/or regulatory or pricing submissions. Grab the name and email and away you go.

    Always be polite and well reasoned, they delete emails from those who display signs of being unhinged.

    Once you achieve your objective of stopping the endless calls, your work is done. A thanks might be nice. Here are some Origin contacts:

    Anneliis Allen
    Group Manager, External Affairs 

    (02) 8345 5119  0428 967 166

    Tracy Ong
    External Affairs 
Corporate
    (02) 8345 5213    0408 400 227
    Ryan Auger

    Senior External Affairs Manager 
Retail
    (03) 8665 7905    0407 356 377
    Chris Zipf

    Senior External Affairs
Manager 
    (07) 3028 5398    0429 078 331

    They will tell you that they only deal with media requests, so make a media request or fill their inbox and voicemail. Watch their creativity blossom.
  • Anonymous
    February 5, 2019
    Unsolicited call
    Australia
    Caller: Origin Energy

    An unknown number so I didn't answer. Origin if you want people to answer or contact you in return then leave a message. Better yet use the email address that is provided with our accounts. Your bills can certainly find us via email !!
  • Anonymous
    August 24, 2018
    Unknown
    Australia
    I don't have an account with Origin, so why are they calling me while I am working. I am on the do not call register, so if this is a marketing call - I will report
  • John.
    November 15, 2017
    Unknown
    Australia
    I don’t like being badgered. 5 calls before I got a reminder bill. Phillipine accent.
    I’ll be changing provider. 😡
  • Anonymous
    December 17, 2019
    Unknown
    Australia
    Caller: Robocall said it was Origin Energy

    A robot tells you "its origin energy and to stay on the line because its important you complete this call". I hung up straight away as it feels like a scam. A normal professional company will personally dial your number an speak to you politely, especially if they want something from you.
  • ScrewYouToo
    January 5, 2018
    Robocall
    Australia
    I Received 2 calls today within 5 minutes of each other, I have already started paying my bill by instalments but they still badger me.
    I received an automated call reminding me my bill was overdue by 1 week (ha) the dummies that make the calls can surely see that I was already paying the bill off by looking at their computer screens.
    What bothered me most was some automated robot on the other end was asking me for the telephone number that I had used when I opened this account (which was probably years ago) as it followed on from the takeover of Energy Australia and whoever owned it previously, needless to say, some 12-15 years ago when I first opened it.
    Not only were they asking for the telephone number, they wanted details of my full name and if I was that person, to press 1 on the phone dial pad, (how easy is that, date of birth, bla, bla, bla, just by entering it into a phone they have most of my personal details.....No wonder we have so much identity fraud in this country.
    Very silly way to go about chasing up your creditors with all this identity information being stolen. The cheek of Origin asking me to provide personal details so they can verify who I am. ARE THEY KIDDING? They called me, I didn't call them, totally wrong of them!
    ORIGIN, You can wait for your money. The remainder will be paid off within the month as promised and don't telephone me or text me because I don't give out personal information willy nilly.to anyone.
    You would be wise to take all these complaints on board, operate your business in a professional manner and there would be no need to pay people who work for you in another country disguising themselves as Australian.....Give us credit where credit is due, we are not that easily fooled.
  • TJ
    December 1, 2020
    Unknown
    Australia
    Caller: Origin Energy

    I did have and account with Origin Energy, I had a dispute about my Solar Meter reading, it took me 3 months of stress frustration to try get the matter solved.
    Without any success I gave up and changed Provider, suddenly they are interested in talking to me and call me around 5 times a day.
  • Anonymous
    November 23, 2020
    Unknown
    Australia
    Caller: Origin Energy

    They are just relentless. Called 6 times in one day. Just ridiculous. Even though they have been spoken to they still constantly call.
  • Anonymous
    November 20, 2020
    Robocall
    Australia
    Caller: Origin Energy

    Isn't fun when you start getting repeated harassing phone calls for a bill you paid two days prior? Stop if Origin. At the very least, fix your stupid website so you can see when a payment has been made, WHEN it has been made
  • Anonymous
    November 10, 2020
    Robocall
    Australia
    Caller: (02) 8318 8102

    Dumb robocall from origin energy
  • Luigi
    August 20, 2020
    Unknown
    Australia
    Caller: Origin Energy

    Robo call from a disconnected incompetent energy provider. Can't even leave a message!
  • Anonymous
    August 13, 2020
    Robocall
    Australia
    Caller: Origin

    Didn't answer but now that I know the call is from Origin I will (if they call again) because I've paid my bill already and don't like being harrassed... why can't they check their records before making these calls?
  • Simone
    August 7, 2020
    Debt collector
    Australia
    Caller: Origin

    Origin is the worst. I’ve paid my bill but I’m still getting harassed. I even let them know when I paid and it updated on my account that I am in credit. I am so over origin!!!!!
  • Anonymous
    May 22, 2020
    Unknown
    Australia
    I didn’t answer
    The message was by a female computer generated voice
    “Please press one to continue “
  • Anonymous
    May 7, 2020
    Unknown
    Australia
    Caller: A machine

    Disgusting corporations and their inhumane tactics. No human calls you. No humans answers your calls. They expect you to trust them their only focus is profit. It matters not how much they make, it is never enough. All I want is a level playing field and basic human rights. They cant even do that and they are only getting worse. I wont tolerate it, nor should anyone.
  • Anonymous
    May 1, 2020
    Unknown
    Australia
    I got away from Origin years ago. Yet they take over my past provider. Time to give them the flick.
  • Anonymous
    April 1, 2020
    Unknown
    Australia
    Caller: Origin Energy

    Did not leave a message - after using Reverse Australia to check who it was I then called number (Origin) and it was an automated message with reminder to pay overdue bill, which is not overdue!
  • Richard
    March 12, 2020
    Service
    Australia
    Caller: Origin

    They have been calling me and emailing me the past week asking for making final payments on the closed account. WHAT!!! so I ignored it as I never moved to another house, plane or provider. (They must be wrong) Turned out today I called them and talking to someone, not in Australia :( tells me I am now with Energy Australia and to pay my final Origin bill. HOW!!!! I never called anyone and I am still paying Origin every fortnight as the agreed amount. Origin has been really good to me in the past and we have a payment arrangement. Now I am with Energy Australia is [News to me]. I am currently on the phone on hold while I write this, the man told me that change happened last June and is trying to find out more info and come back to me. I would report this as a scam so be ((warned)) Someone at Energy Australia is collecting people's info changing you over to that provider to get a commission out of it and you're left with having to fix the problem. The thing is you will not get any notification by email or letters letting you know this has happened. I am still on hold waiting to find out more info... Just spoke with the man and he said he can only see the change was made in June but there is no more notes as to why and all he can do is escalate this matter but in the mean time I am signing up with a plan again so I don't lose power :/ This all sounds WRONG and I will be going to Anglicare as they have a direct number to an Australian support number to confirm all of this. Not Happy

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11 complaints this year

34 total complaints

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