• Jim
    June 20, 2017
    Unknown
    Australia
    It's a legit number. This is the number Optus calls you from if they need to talk to you. I was on a live chat with a Optus Representative and they asked me to give them a number for them to call me back on.
  • Mike
    December 29, 2016
    Unknown
    Australia
    Had a missed call from (02) 8049 2850. Called back and got: "Optus advises the number you have called has been disconnected"
  • Terry
    April 4, 2017
    Unknown
    Australia
    Rang At 1am said it was Optus and I owed them money asking me to pay. I said no and to ring back the next day. They said they would ring back the next morning. My phone way illegal ported the next day
  • Anonymous
    November 3, 2016
    Telemarketer
    Australia
    Optus
  • Nicky
    July 14, 2017
    Scam
    Australia
    This number called me, disconnected my mobile and hacked into my phone. They withdrew all our money from all accounts. Under investigation by police and bank. Contact police if this happens to you and block all internet banking ASAP.
  • Damian
    January 18, 2017
    Telemarketer
    Australia
    This is definitely Optus.
  • Bill
    December 2, 2016
    Scam
    Australia
    Been calling me for the last three days, either hangs up when I answer or silence. Tried calling back but "Optus advises the number you have called has been disconnected"
  • Optus
    April 19, 2016
    Telemarketer
    Australia
    I called back number (02) 8049 2850 reached IVR for a company called Optus.
  • Lou
    August 12, 2017
    Unknown
    Australia
    I was complaining to optus about my high data usage. Then hung up and got call from this number. They did not speak and hung up after a couple of seconds.
  • Rene
    July 25, 2017
    Unknown
    Australia
    I just had a call from this number but did not answer Coz its almost 2am.
    But today I did contact optus on online chat aboyt my whole data vanishing in half an hour after I had just recharged. It's never ever happened before So I contacted them to find out what happened to My data and then I got this call only 15 mins ago..
  • Anonymous
    May 18, 2018
    Call centre
    Australia
    Caller: Definitely optus

    This is quite strange, I got a missed call and called the number back, says "Optus advises that the number you have dialled is disconnected etc etc"

    They called back this evening and I answered, turns out it's one of the Optus counterparts I've been working with on a project for a client next week. This is from Optus Malaysia, weirder thing is when I answered it the caller ID then changed to possibly his actual extension - I don't know wether this is because I'm on Optus too?

    So I'd say if you've answered and they've asked for some personal information just say you'll call back a verified optus number - I wouldn't be comfortable just giving my details to anyone that calls.
  • Anonymous
    May 18, 2018
    Unknown
    Australia
    I disconnected my Optus landline/broadband yesterday.
    Last night sometime after 9.00pm when I turned my phone off I got a call....which showed up as a missed call when I turned my phone back on at 7.30am this morning.
  • Anonymous
    May 14, 2018
    Company
    Australia
    Caller: Optus broadband connections

    Optus broadband customer support. After i applied online for an nbn connection, the followup call was from this number. And yes it is a bit of a noisy line, with some static sound in it and background voices, so its probably from an Optus Indian call centre that routes via this Optus Sydney number.
  • Anonymous
    May 10, 2018
    Unknown
    Australia
    I too received a call from this number after a live chat with Optus. I started my live chat at 9.37am and finished at approx 10.15am. I received the call at 10.17am. Very suss. It took 3 attempts with different Optus staff before I got the right one to deal with my issue.
  • Shaun
    May 9, 2018
    Unknown
    Australia
    Caller: (02) 8049 2850

    Have these calls multiple times after failed Optus on line chats (THAT service is GARBAGE). It goes straight to missed call, and when you call back its a disconnected number. Either more Optus HORRIFIC service or a scam.
  • Anonymous
    May 2, 2018
    Unknown
    Australia
    Number has called me a couple of times and just hung up straight away.
  • Philip
    April 26, 2018
    Scam call
    Australia
    This is a scam and not Optus calling you. Do not pick up and do not respond. They simply want access to your phone. Do not call back
  • John Nader
    March 27, 2018
    Unknown
    Australia
    Didn't answer call as I suspected scam - no message left on answering machine
  • Anonymous
    March 12, 2018
    Company
    Australia
    optus help
  • Graham
    February 26, 2018
    Unknown
    Australia
    As per other comments I was called after a live chat put on hold without being spoken to and still on hold after 10 minuted

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28 complaints this year

39 total complaints

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