• Anonymous
    April 18, 2020
    Scam call
    Australia
    Caller: I made the call

    I have just had the same problem - called what looked like a Canon support number
    told me I had issues - I allowed them access to my computer - would take 45mins to repair $199.00 - said I would talk to my IT people first - he hung up! called back asked if this was Canon support - he said yes -
    Did anyone have issues with your computers after you allowed them access - feel so stupid :(
  • Anonymous
    May 12, 2020
    Unknown
    Australia
    Same thing just happened to me. Have you had any issues since?
  • Anonymous
    May 6, 2020
    Unknown
    Australia
    Caller: I called Canon Helpdesk when having problems trying to install MG2560 printer

    An Indian guy answered and asked for my name, I gave my first name but he also wanted my surname which immediately made me feel uncomfortable. Told him the driver won't install from the disk, I gave him the error code "C0000022", he said he'll have to put me on hold to check what the error code means. As that was happening I found online software to install printer, I downloaded and clicked run then he came back on phone, told him I think I've sorted it, he told me the error code means I have trojans which have infected my computer that have corrupted my drivers, I said I pay a lot of money annually and believe I have excellent security on my computer so do not believe that is the problems, he insisted I give him remote access to my computer, I said no I'm not giving access and finished the call. I am now concerned he has my full name and mobile number and also concerned about the software I installed because now the printer shows it is connected to my computer yet nothing will print even though all tests show it is working.
  • Anonymous
    May 2, 2020
    Unknown
    Australia
    Caller: Canon help desk?

    Followed the instructions printed in the Canon set up mode.
    Did not work after logging in and starting the setup.
    I was scammed for A$750.00 before my grandson said to hang up.
    This was God answering my prayer for help
  • Anonymous
    April 12, 2020
    Unknown
    Australia
    Have been following setup instructions for a new printer, the website they provide is re directed to a scam page claiming to be canon, The support number is an Indian scam call centre DO NOT TRUST, check the website you entered.
  • Anonymous
    March 30, 2020
    Unknown
    Australia
    Caller: I made the call

    Couldn't install my canon printer - support help number came up from Canon page which I telephoned. They logged into my computer and then said I had a infected IP address and needed to be repaired. They wanted $ and my details and then I said I think you are a scammer and the webpage is fake. I got rid of him but they were in my computer, I went to the computer shop and they fixed the printer drivers and installed no problem. When checking the phone number etc it's all a scam. Was an Indian man named Joseph Martin?? Dirty Dogs.
  • Anonymous
    March 1, 2020
    Unknown
    Australia
    Caller: Techicians from Canon??

    Me, too. A Jay Anderson.(Indian accent) Couldn't connect printer- fatal error Aus Support no.above.Said they needed to fix and delete unknown IPN addresses. I was already in AVG. I told them that They said. " AVG doesn't fix those.You need Sonic Wall Soho secure."They accessed my computer for an hour and my files.When ready to pay no secure insignia. I asked for their Pay pal info they said they would get back to me.They remotely printed off a receipt The total cost was$824.98. $599 lifetime protection and $150 or technical support plus gst.Looked up business- none under TS Technical Support All About Technology. Kept ringing from a London no. Chatted on notepad. I said I was contacting Canon Aus on Monday. I didn't pay. Rang AVG -I'm protected but TS still accessed my files etc.
  • Anonymous
    February 7, 2020
    Call centre
    Australia
    Caller: I thought I was phoning Canon Printer helpdesk after unsuccesfully trying to install my Canon printer; a pop up came up for Canon.

    They requested control of my laptop which I gave them and I then became suspicious after they did a search for my IP address and claimed my computer was old and slow; it is brand new. I then shut down my computer; hopefully before they could do anything.
    They claimed their name was Matthew White when they were clearly Indian.
  • Anonymous
    November 13, 2019
    Unknown
    Australia
    I had an issue with Software with Tom Tom Support and on their website page a Chat request came up asking how they could help. After specifying the problem no support was given except to call Technical Support on this number - (02) 8005 8013
    When calling them they asked to remote into my computer and believing it to be Tom Tom I allowed them to do so. I have been duped as I found another Tom Tom support number on line and when calling them they did not know about this number. It is a scam.
  • Anonymous
    April 14, 2019
    Scam call
    Australia
    Caller: I made the call

    requested to call the no. after being unsuccessful downloading a prepaidTrend computer security programme. I was asked to pay $499 and give remote access to my computer for a computer technician to fix my computer. When I said no he hung up straight away/

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9 complaints this year

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