• Anonymous
    February 23, 2020
    Other
    Australia
    Caller: Citibank - Fraud Agent

    Nature of Call: Fraud Protection Measure

    Call came after I had made a transaction on my Visa that was out of the norm for me (overseas company). Called the number back and was connected to Interactive Voice Recording (IVR) >>> “Please hold while your call is directed to the next available FRAUD AGENT” followed by "please key in the 6 digit one time PIN ??given in our initial contact???

    As I did not have a PIN I ignored this and waited for this to cycle 3 times of not keying in code “Please hold, one of our FRAUD AGENTS will be with you as soon as possible” >>> transferred to agent.
  • Citibank
    October 15, 2019
    Financial services
    Australia
    I called back number (02) 6189 2894 reached IVR for Citibank.

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