• Anonymous
    January 27, 2019
    Unknown
    Australia
    Caller: scam on computer

    Pop up appeared on our Apple computer after clinking a link on facebook. There was a "so called"Apple support number attached 1800 865 120) which we foolishly called. Netcom IT services, supposedly based in Perth claimed that our IP address had been comprised by pedophilias and drug dealers. Anyway long story short, we got scammed by them to fix our computer. Only when we goggled the support number did we realise we had been had.
  • silver sailor
    December 17, 2018
    Unsolicited call
    Australia
    Caller: NetcomService

    They freeze your computer with malware (inserted if you click on some links in Facebook) Then they demand money (in my case US$300) to fix your computer. Also call themselves Focus Repair - Best Tech Support. I believe they are in 96 Hay Street Perth WA
  • Anonymous
    December 10, 2018
    Scam call
    Australia
    Caller: Scam company

    Will try to get you to let them access your computer. DON'T LET THEM.
    Will try to get your bank credit or debit card details. DON'T GIVE IT TO THEM.
    I know people who have been scammed by these people and have had their bank accounts accessed and cleaned out. BEWARE.
  • Anonymous
    April 13, 2019
    Scam call
    Australia
    Parents in law got scammed. Just opens more windows no virus etc. close down and restart
  • Anonymous
    August 17, 2019
    Unknown
    Australia
    I guess I have been totally scammed to the amount of $550 supposedly for 4 years support from Netcom
    Terms & Conditions
    Customers face any issues with their computer. They may call us at 1800 849 303 they can email us :
    support @ netcomitservice.com
    We never make outbound call for computer services, if someone calls you representing us on call. Do not
    entertain these calls.
    We never ask for iTunes Card, Prepaid Card or Online Transfer from customer. If you get any call telling you
    to bring or pay by any of the
    mentioned way, then do not go for it. *SAVE YOUR PRIVACY AND MONEY. Above charge will be a one
    time charge.
    *Service and Software are transferable to new devices as well.
    Refund policy only applicable to 7 days to 10 days contact 1800 849 303 / billing @ netcomitservice.com 10%
    GST Applicable. Working Hours 10 AM to 6 PM Monday To Saturday.
    We only process payment after the complete satisfaction and by taking authorization from the customer. We
    strictly follow the rules and regulations set by Govt., hence we never share customer information with any
    third party.
    This is automated generated invoice from our database. No sign is required.
    Thanks & Regards
    NETCOM IT SERVICES
  • Anonymous
    July 21, 2019
    Unknown
    Australia
    Caller:

    I had the same thing in march of 2019,just tried to ring their number come up account invalid. However they use micra-tech which is over my taskbar. am just wondering if I should use another computer. I may have been scammed by these guys also
  • Rachael
    June 19, 2019
    Unknown
    Australia
    I'm the biggest idiot, they got me twice, once in October and again last night. Too late for October and that was the big one and after reading these I have contacted my bank cancelled my credit card and changed passwords on bank and on paypal. Hopefully it has been in enough time to stop them getting the money.
  • Anonymous
    May 28, 2019
    Scam call
    Australia
    SCAM SCAM SCAM Foolishly paid them. A younger person would have known better.

    I clicked on a site in Facebook and a loud message appeared on the screen saying I had a virus and to ring 1800 865 120 to fix it. The volume on my machine was turned fully up and couldn't be turned down. I tried turning the machine off at the switch but no go. I rang the number and after being instructed to press control R they took control and fixed it. Following this I had to electronically sign a contract and was billed $529 or $750.The contract is with TECHEXPERTOS EUROPE SL of Ronda Sant Pere 52 4P 08010 Barcelona Spain. It appears it is the usual SCAM coverage for 5 years and the invoice was from Netcom It Service 926 Hay St Perth WA 6000. I looked up this this number on satellite and it is a comic shop. Be careful folks.
  • Margaret
    May 5, 2019
    Unknown
    Australia
    we also got scammed by this number, in early April, and foolishly believed it, were told our computer was infected, and they could deal with it. Company also based in Perth. Luckily for us , we went away the next day and turned the computer off at the wall, when we came home there was a recorded call on our telephone from Kim to see if our computer was working correctly, so I rang the number she provided and found out it was a scam, so had to change an account, the lucky thing was, we do NOT do internet banking, and have now learnt what to do in the future. Apparently they are based in Singapore.. I now know why I don't trust anyone on the phone with an Indian accent..
  • Anonymous
    May 1, 2019
    Unknown
    Australia
    Caller: AZURESOFT IT

    I believe I got conned ( stupid i am ) but my computer was playing up and I could not get it right.I contacted AZURESOFT and they put me intouch with COMNET IT SERVICES on a couple of phone numbers They fixed my computer also asked about SECURITY.
    I had none so I agreed to there SECURITY.Since then I have not been able to contact them at all ( Paid a lot of money 29 .0.2018 ) it was for 5 years.NOT HAPPY
  • Anonymous
    April 21, 2019
    Unknown
    Australia
    It seems that I have been scammed, this same scenario (anonymous March 5, 2019) , different name, happened to me evening of 20th April 2019. They seemed to fix the problem but I was left feeling uneasy with the whole deal, and it appears justly so.

    Today, 21st April 2019, I am about to ring my Bank hotline to cancel the card used and put a hold on the payment.
  • Anonymous
    April 17, 2019
    Unknown
    Australia
    Caller: bruce called wanted to refund money

    locked my computer paid them the money what a fool .then when they just rang got annoyed with me for not doing what they wanted and hung up
  • Anonymous
    March 26, 2019
    Unknown
    Australia
    Yeah got scammed last night. Little buggers, so professional and so easy to please. Had to stop bank card and bankng services. Investigations on going. BE AWARE.
  • Richard
    March 7, 2019
    Unknown
    Australia
    Caller: Chad Ext 2005 They probabley use false names

    Problem happened while browsing on Facebook 6-3-2019. I got stung for $300us to unblock my computer, I was tired at the time, it all looked very legitimate so I never picked up it was a scam,I have cancelled my visa card also blocked my net banking until I get my computer checked out in case they have infiltrated it.These are very sneaky clever people so beware.
  • anonymous
    March 5, 2019
    Silent call
    Australia
    Caller: Had a pop on computer which stopped me from opening it and told to phone 1800 865 120

    I rang and got jimmy kashuba. He said I could pay so much for one year, a bit more for two and $700 for lifetime security and support. So I did this and he asked to get on to my computer so he could tidy it up. I did this but afterwards I felt concerned.
    I then got an account for $700 in email and $988.26 was taken from my account. I then noticed the account was USD price. This morning I got a phone call from somebody who wanted my bank account so they could refund money I had paid but I wouldn't do it...so they got angry and hung up. In the meantime I rang Bank and they cancelled credit card and amount of $988.26. I tried to email the email addresses but these were returned. ie. billing @ netcomitservice.com; support @ netcomitservice.com. I also looked up 926 Hay Street, Perth, WA which was on the invoice and this is a house but no details on property.
  • Defender1
    February 24, 2019
    Scam call
    Australia
    Caller: Fake Microsoft call centre from India

    1800 865 120: Re-routed numbers to a nasty and sophisticated call centre based in India that pretends to be working as or for Microsoft support team.( Apple computers are an easy target). They are FAKE, FAKE, FAKE. Those scums are installing malwares and viruses from popups or with bundles software as Adobe Flash. More importantly, Adult sites are 98% to be found as their favourite way of passing their viruses. Your internet browser suddenly freeze and your computer is being frozen. Best way is to shut your computer down ( by pressing power button for 20-30 to seconds ...or, Press ESC continuously for 10-15 seconds ...or to make sure, unplug Your computer). Fear and stress will take over with messages saying that your computer has had a virus attack. Restart with a clean browser cache and a run of a antivirus if you have one. Talk to someone (to your local computer guy) if you are not reassured or still in distress.This is a free phone call number, that’s targeting Australian audience. Note that nothing has changed in your computer system but check if some extensions had been added to your browser.If you do a lot of surfing the net, always run Task Manager that can stop any further damage. Do not let those curry scumbags win.
    CALL YOUR BANK, CANCEL YOUR TRANSACTION.
    https://discussions.apple.com/docs/DOC-8771
    http://www.hawkesburygazette.com.au/story/4587783/after-paying-microsoft-499-jason-realised-hed-been-scammed/?cs=12
  • Anonymous
    February 21, 2019
    Scam call
    Australia
    Computer scam. This number was given as a direct number to Martin Johnson supposedly senior technician at Microsoft after we called the number on the pop up "security alert". When I felt uneasy about allowing anyone to direct me, I said I needed to do something immediately and that I would ring back, thus number was given He wanted to call back in 15 minutes, I declined, said I would call. After checking with Microsoft online, I realised it was a scam so auto rejected the phone number, when as expected, he called back. Got out of Chrome, Facebook by using Task Manager. We need to make sure our security system s are up to date and be very aware!
  • Anonymous
    February 3, 2019
    Scam call
    Australia
    Caller: Daisy Watson (x610)

    Locked my computer and supposedly showed me numerous "stopped" functions because numerous viruses had been found on my computer. Assured me that my computer could be cleaned and this would ensure all other computers on the same network would be OK. Wanted me to pay $149 to clean my computer and then wanted me to enter into a contract for follow-up checks. Declined!
    Checked my Task Manager and found GoToAssist files and multiple Chrome entries. Cleared them all and ran Malware. No worries since.

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17 complaints this year

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