• Sing
    November 25, 2020
    Unknown
    Singapore
    Caller: Unknown

    Sad they were calling from Westpac about a private banking matter and asked me to verify my name and date of birth. I told them to tell me and they knew it! I refuse to confirm it and told them I’d call Westpac. He told me to call 1800 067 497 and press 2 then 0 He sounded very weary and flat. Very dodgy!!
  • Meg
    March 23, 2021
    Unknown
    Australia
    Like everyone else I have been called twice per week from an unknown number. This time I told them my middle name was not correct and therefore she couldn't proceed. Told me to go into the branch, told her I had already done that and that they told me they were not looking to speak to me and therefore these calls were a scam. Advised me to call 1800 067 497 press option 1 and option 1 and her employee id was L139-255.
  • Anonymous
    November 17, 2021
    Unknown
    Australia
    No caller id called and asked me verify account details; I asked him send me email and he really did; suspicious
  • Anonymous
    October 19, 2021
    Unknown
    Australia
    They called me on 61+ 0414 163 601 but no one spoke.
  • Fred
    September 17, 2021
    Unknown
    Australia
    Caller: Claiming to be from Westpac

    Indicipheral foreign accent claiming to be from Westpac. Said to 1800 067 597 or 1800 267 497, Both numbers not connected at time of calling.
    Caller was basically incoherent and conversed not to the standard of Westpac finis & integrity.
    Now awaiting a second call from wherever.
  • Dynamin
    September 8, 2021
    Scam call
    Australia
    Caller: Unnamed number

    Same as everyone else here. Asked ME for MY details over the phone. I told him where to go, so he gave me Westpacs number to call to check for myself. Yet he was calling from a blocked number - it said unnamed rather than blocked. Clearly a spoofing call that can somehow hide his number. The number he gave me to check for myself, seems real, 1800 067 497, but it was clearly not him or his number - but a real Westpac no.. Stay away from callers asking you the tell THEM who you are!
  • Monos
    August 24, 2021
    Unknown
    Australia
    Caller: Idk

    pretty much the same as above they are using the most recent version of its a personal banking matter - did not call back but note they had my first and last name so this must be a hack of Westpac's contact list I have only been a customer for about 4 months
  • Anonymous
    August 19, 2021
    Unknown
    Australia
    Caller: Said they were from Westpac

    No caller ID incoming call. Sounded like from offshore due to unclear line. Said from Westpac about personal matter. I said I was busy and they gave me this number to call back which I won’t be doing.
  • MMKM
    July 27, 2021
    Unknown
    Australia
    Trying to get credit card disclosure letter for 6 six. Haven't received. Absolutely ridiculous.Its called Westpac Assist. From my experience its Westpac Unassist. No services at all. thats why CRYPTO IS BORN. They will cease to exist in 15 years.
  • Anonymous
    April 22, 2021
    Unknown
    Australia
    Caller: Allegedly from Westpac

    "No Caller ID" Called me twice and insisted they wont give me any reasons for this call unless i will verify my details first for them. Both have Indian accent and very intense of verifying my details first. I did not give anything to them, and he insist he is from Westpac and they need to verify me for security blah blah. I told them it will never happen. I told them to send me email instead. They have no email sending facility. duh! They want me to call back to this number - 1800 067 497. Did not bother! Be careful for this kind of modus.
  • Anonymous
    February 17, 2021
    Unknown
    Australia
    Said they are from Personal banking Westpac, but this number is for financial hardship. I do not think I have any personal banking service with Westpac. Very strange. And they call me on daily basis. Very annoying. Should Westpac to take an action?
  • Flywheel
    February 10, 2021
    Scam call
    Australia
    Caller: Call Message from ‘Unknown Number’ - Message to call ‘State Bank’ on 1800 067 497.

    Call received at 1750hrs on 10.02.2021 from Unknown Number. Message left on Voicemail. The message was left by a male, possible Indian accent, who used my Christian name and said he was from the ‘State Bank’. He then said that I was to call 1800 067 497 and then emphasised that I use and select Option 1 first then use Option 2. The caller sounded slightly confused when repeating the number to call as he to it wrong when he repeated it a second time and then corrected it. The call, for all intents and purposes, seemed legitimate prima facie, but the use of the term ‘State Bank’ was the identifier that there was something suspicious about the call. We don’t use a ‘State Bank’ nor is there a bank of that name within NSW. It is clearly a scam call which should be ignored at all costs. It is well designed scam and obviously these scammers have put some time and effort into designing, planning and executing this. Therefore I suspect that we will see more of these scam calls but in future they may be more organised, better researched and polished to make detection more difficult. Suggest that we be well informed and continue to report these calls to enable our Domestic Security Services to keep abreast of these scam calls and allow them to undertake their investigations to stop or at least shut these down as they come up. Summary - Be Aware and be Careful.
  • Anonymous
    November 29, 2020
    Scam call
    Australia
    If this actual reported number displayed when these calls were received then the scammer/s are simply spoofing a legitimate Westpac phone number and you have all obviously done the right thing in questioning the calls legitimacy (the unfortunate part is that some may not and may start to believe the caller when they state a legitimate Westpac number if for example the call receiver looked up the number given while the call is in progress). The number can indeed be found at the legitimate Westpac website via the following link: https://www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-financial-hardship/
  • Anonymous
    October 15, 2020
    Unknown
    Australia
    Yes I had a call and got told it was a personal banking matter and I need to verify my details. Asked for their details and to speak tontheir supervisor. They couldnt allow it and asked me to call back on 1800 067 497.
  • Anonymous
    October 6, 2020
    Unknown
    Australia
    Said they were from Westpac, I asked for a number to call back on, and they gave this number (I havnt called back).
    They asked me to call back and select Option 2, then option 1, then option 5.
  • Anonymous
    September 4, 2020
    Scam call
    Australia
    Caller: Zia from Westpac Bank????

    Zia gave this number in order to call back. Said she was offshore and I wouldn't necessarily talk to her again. She said when calling back to Press 1 and then Press 2. She did know the first name and surname of who she was looking for. The call has not been returned.
  • Jo
    July 16, 2020
    Unknown
    Australia
    Caller: they claimed they were from Westpac

    A got a call from "Westpac Customer Assistance", i asked for their number and said i would call them back. When I asked what it was in relation to they said they couldn't tell me. I hung up
  • Anonymous
    March 11, 2020
    Unknown
    Australia
    I received a phone call from a Private number, when I answered I told them my name. Then they asked for my first & last name. I didn't give it to them, and asked them why are they calling me.
    They said, they were from Westpac bank, I said, the bank does not call me. I asked, them for their ID number & phone number they gave me this number.
    I contacted my bank.
    The bank said, it's not from Westpac, don't call the numbers it's a scan & they will get all your personal information.

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8 complaints this year

11 total complaints

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