I had an SMS from 133933 saying "reconnect to your primary broadband service immediately to avoid having your backup mobile connection restricted. Need help? Call 133933."
I smelt a rat.
I didn't phone the number.
Telstra told me it is a scam.
How do these mongrels get details and why in this day and age cant they be stopped.

Caller: Telstra 133933

Received a phone call advising aTelstra technician is working on my local exchange and they are getting no message from my Modem. Asked them where the exchange is - "I ask the questions." Asked where they are -42 Exhibition St Melbourne (confirmed as well). Noted that the incoming number was shown as private so asked more questions . The the supervisor came on line - also Indian- asked address again - now 242 Exhibition St. When told it did not look like a Telstra office on Google maps told we are on the 5th floor. BTW my NBN connection is from a tower not through the local exchange (which we don't have here in central Victoria.

Caller: 133933

I received a text from 133933 came up as TELSTRA. Message said "there is an issue with your home internet, and we need you to help us resolve it for you now. Please message us here https://fix.telstra.com/deeplink? serviceType=broadband&sy.mptom=cannot connect" Your Telstra Smart Modem switched to 4G mobile backup 3 days ago. We want to help you switch back as soon as possible so that you can get back on your plan speed". This sounds pretty legit right?

Wrong its a scam. Had a phone call at 9.30pm last night to say I needed to click on the link. Confirmed to me, plus reading the messages above its a definite scam. Hard to know what is real anymore

Caller: Telstra

This number is for Telstra technical support. Had contacted Telstra during the day about internet issue and received call from no caller id with message to call this number. It is legit.

legit Telstra trouble reporting.

Call today from Peter of Telstra saying computer needs to be switched off for testing. Indian accent. I asked for Telstra ID number and call back number. The number was 133933. Nothing wrong with my internet so I knew it was a scam call.

Caller: Telstra ???

I have received several calls over the last couple of days followed by texts (because I don't answer) saying they are trying to contact me about the email issue, please call 133933. Because I don't have any open issues with Telstra regarding an email issue I concluded they are scam calls.

Caller: I don't really know (sms via my wife's phone)

Out of the blue message received on my wife's phone reading (my actual name) "we have tried to contact you about the email issue.Please call 13 39 33 when you are available. If we don't hear from you within 24 hours your ticket will be automatically closed" This has SCAM written all over it. Firstly, why would they sms my wife's phone to reach me? Why not call me? Why not email me? Why not sms me? They don't even sign off with any mention of Telstra. Since deregulation of the Australian Telco network I've become very wary of spam/scammers trying to reach out to me especially in an unsolicited manner most days. May God help the trusting individuals still left in our community!

Caller: No one

133933 is a number on the Telstra website

Telstra. Get off your arse and do something about cancelling this hoax number.

Got phone call from 'Telstra' re my broadband issue on Sunday followed up with message from 'Telstra' saying tried to call about issue with Broadband and to ring 133933. Only problems is we use another service provider for NBN. Scammer on the go again!

Received text message (not from this number): *Hi, Your internet service should now be working. If you are still experiencing an issue call 133933. Thanks, Telstra. I don't use telstra.

Caller: Not called, but was referred in-person by Telstra employee to phone them.

The number is legitimate for Bigpond technical support. I visited a Telstra shop in person last week. They did not have the technical expertise in-shop to help my query about NBN and Bigpond, so they referred me to this phone number specifically.

Always possible that earlier messages people have received came from a bogus source that quoted a genuine number. But why would anyone bother other than to waste someone's time?

I got a sms from 133933 as well. It’s scam.

Caller: 133933

Text message:
Urgent: Reconnect to your primary home boardband service immediately to avoid having to backup mobile connection restricted. Need help? Contact us on 133933.

Received this text message twice already: "URGENT: Reconnect to your primary home broadband service immediately to avoid having your back up mobile connection restricted. Need Help? Contact us on 133 933."
What gave it up as suspicious is that I have a Telstra smart modem which switches onto mobile network and back to home broadband automatically with text messages from Telstra advising on each change. I've checked my connection and it was on primary NBN home broadband at the time of the funny text messages.

Caller: 133933

I received the same message from this number. I will not call them

I got a similar text. I called Telstra 13 22 00 to see if it was a hoax. They said that they don't send text out like that. They usually send emails and that it wasn't recorded on their system. Total scam

Just received this message 🤔
URGENT: Reconnect to your primary home broadband service immediately to avoid having your backup mobile connection restricted. Need Help? Contact us on 133 933.

Yep same as above, text message to call 133933. URGENT re internet.

FFS how has this number not been cancelled yet. The scammers have used this number for 5 frikken years....