Caller: Email from Optus apparently

Email told me to ring number 1300 303 723) about your Optus order. Rang the number provided and got recorded message with Australian accent telling me that I would be put through to next available operator. Operator must have accidentally pushed button as I could hear operator and people in backward talking for about 40 seconds. Operator thsn answers say it is going to cost me $59:00 a month plus $10:00 for something. I proceeded to tell her that she had the wrong person. Seemed like she wasn’t sure what she had done, so I hung up.

Caller: 1300 303 723

Received a message on my mobile to call this number about an order, so I rang optus on their 1800 number. The girl couldn’t find that number in their directory and when she tried to call on my behalf, she kept getting a motto say the number was incomplete. They told me to ignore the message.

Caller: Fake Optus

Don’t fall for these people.
Email “noreply @ e.optus.com” is fake, grammatical errors and order number is a fake generated number.
The follow up with phone call which is also a fake number.
Most likely collected our info from Optus breach.

Direct number into an internationally outsourced Optus call centre for processing new internet/mobile orders. The fact it feels so sketchy adds to its genuineness tbh

Caller: apparently Optus

Very confusing sketchy email, then called and still dodgy interaction with Ben, background noise and inconsistent questions & responses.

either a legitimate unprofessional Optus call centre, or a very professional and careful Scam.

personally, I'm on the fence

Caller: Optus?

got a sketchy email to call them to talk about an order I made (phone and postpaid plan) I called the number and gave the reference number because it seemed hard to know if legit or not. the email they sent from was noreply @ e.optus.com and they had the right reference number and the right story that matched up with me. it seemed so sketchy and there was lots of noise on other side of the line when I called, I talked to a guy Ben and asked him bunches of questions to check if it was scam. seemed a bit unprofessional compared to usual Optus support. I gave my wrong details like date of birth etc. when they "confirmed it was my account" seems dodgy. but then they recommended me making another order and they would cancel the one that was having trouble. then they said good bye and "thanks for calling Optus" wtf.. I'm so on the fence. either they're a very unprofessional legit Optus third-party call service ORRR it's a very professional scam and they are trying to lay low and seem legit so they don't get found out. personally, I'm on the fence. rather not trust them than trust them. if they call and ask for personal details so they can "confirm its you" just lie, don't give them your real details. if they accept them and move on, obviously they're not "confirming it's you" they're just writing down your details to get your info. take care and if you feel a bit suspicious, better safe than sorry.