• Anonymous
    December 20, 2018
    SMS
    Australia
    Text message rrquesting NBN feedback on the promise of potentially recieving a prize (link in msg). No company name in text either. Never had nbn, so I'm extremely sceptical. Rating as scam/fishing. Click link at your own risk.
  • Anonymous
    April 18, 2019
    Scam call
    Australia
    Text message: nbn kindly requests feedback on your experience. You could win 1 of 5 $500 eGift Vouchers! Click https://nxt.to/bwxYfn. To opt out reply STOP to 0457 062 602 - the website is false and the number a scam.
  • Anonymous
    July 11, 2019
    SMS
    Australia
    Caller: nbn

    I believe this is a legitimate message from nbn. Received this message 2 days after my nbn was installed: "nbn requests feedback on your recent nbn technician experience. Pls complete this 1 min survey here https://nxt.to/*******."

    Upon clicking the shortened link it took me to a personalised page on https://yourexperience.nbnco.com.au/ where my address was displayed with 4 very short questions about my recent nbn experience.

    To future posters: probably best not to post your personalised link as it shows your address, lol...
  • Anonymous
    December 2, 2019
    SMS
    Australia
    Caller: SCAM

    I regularly get this text saying to click on link or reply with STOP, not doing either as we don't have nbn. Telstra even gave us a credit as we were paying them for nbn but not getting the service in our area. This is a SCAM and if you click on link or reply they have your phone as active number and will onsell to other scammers. Even those that click and say it's legit anyone can make the link LOOK legit - doesn't mean it is. Why would NBN send a text when NBN is all about Internet & emails?????? IT'S A SCAM.
  • Anonymous
    August 22, 2019
    Scam call
    Australia
    This is a SCAM
  • Anonymous
    November 7, 2019
    SMS
    Australia
    Caller: NBN (apparently)

    Text message: nbn would like feedback on your experience. You could win 1 of 5 $500 eGift Vouchers! Click https://nxt.to/JRmwtG9 To opt out reply STOP to 0457 062 626.
    I looked up the website and it took me to a survey page asking to answer a few questions. The first question they wanted to know if they had my correct address. I got to thinking why wouldn't NBN know my current address. It was showing my previous address, but I didn't have the NBN on then. So alarm bells rang! Please don't be fooled, be constantly vigilant against these SCAMMERS!
  • Anonymous
    October 9, 2019
    Scam call
    Australia
    No, its a SCAM. I got the message and haven't had a technician experience since NBN was fitted 2 years ago.
  • Anonymous
    July 8, 2019
    Scam call
    Australia
    Caller: 0457 062 626

    If these irritating sh*t-encrusted d*ck helmets don't stop calling and messaging me i'm going to use my huge amount of free time (i have no life and lead a sad existence) to find out via XCM leads who they are and take them out.
  • Anonymous
    June 24, 2019
    Unknown
    Australia
    2 x text messages with link to "feedback" and phone number to opt out.

    NBN do not contact persons unsolicited, expect is a phishing scam.
  • Anonymous
    June 21, 2019
    SMS
    Australia
    Despite what people are saying here, it's a legitimate text from NBNco. Easiest proof being go to the url in the message, it links straight up with NBNco's website, HTTPS and all.
  • spam
    December 20, 2018
    SMS
    Australia
    more spam UNWANTED
  • Anonymous
    June 30, 2020
    Unknown
    Australia
    You requested me to reply to a one minute survey regarding the NBN technician who had an appointment to connect my system on Monday 26th June, 8am to 12pm.
    He said he came to our house. We were waiting for him but he could not have pressed the door bell firmly enough and we did not hear him knock. Consequently he left and then sent a message. I phoned him back and he told me that he had cancelled the order and I would have to apply again. I have phoned Telstra at least a dozen times and all I get is to call back during business hours. Everyone of my calls has been during business hours.
    Absolutely fed up. Please arrange another visit - if you ever get around to reading this
  • Anonymous
    June 4, 2020
    Unknown
    Australia
    Re 11 July 2019 SMS. That looks like a different one and not the scam offering gidt cards as prizes.
  • Anonymous
    May 11, 2020
    Unknown
    Australia
    Is most probably a very sophisticated scam. I have received 11 of these messages on my mobile. Yes, it started just after I got NBN, but why are the first couple of links from LATVIA, then a few from TONGA and now AUSTRALIA. The Scammers are clearly getting clever. They must be hacking NBN's system or whatever system the y use to contact the contractors who install the lines. Or someone may just be selling your personal details on to them...
  • Anonymous
    May 7, 2020
    Unknown
    Australia
    I had the same NBN message as others. I didn't click the link as it stood out as scammy.
    NBN are wholesalers not retailers so only your providers (iiNet etc) will have your details.
  • Evan
    March 26, 2020
    Unknown
    Australia
    Caller: NBN

    This is a legitimate text message, web address checks out. Survey it in depth and does not ask for login or password or any suspicious details.
  • Anonymous
    February 13, 2020
    Unknown
    Australia
    Scammers, calling and sanding msm on “ kindly request your feedback NBN with on line address https://survey.nbn.com.au/vQZVw1n , or https://survey.nbn.com.au/diNj5ww . Crooks, scammers. !!!
  • Anonymous
    January 23, 2020
    Unknown
    Australia
    Message says nbn survey to be completed for one of 5 eCard wins ....when I clicked the; takes me nowhere.
    I have been with nbn for over 3 years now......maybe the survey team is a bit too early on feedback collection. He...heee
  • Anonymous
    January 20, 2020
    SMS
    Australia
    We just got NBN and then got this same reported SMS Survey shortly after, listing our address. Thus, appears very legit, apart from the nxt.to short URL (.to is for domains in Tonga). My advice is that if there's a 5% chance something is a scam, then assume it must be. Assume the scammers are getting smarter. If a company with the resources of NBN creates a customer experience survey of doubtful provenance, then they are incompetent and do not deserve the requested feedback. The origin of this survey (the source number and the link URL) is doubtful, so assume it's a scam or NBN is incompetent. Either way, play it safe and DO NOT click/respond.
  • Judie
    January 18, 2020
    Unknown
    Australia
    I got a message on my mobile phone":
    nbn would like feedback on your experience. You could win 1 of 5 $500 eGift Vouchers. Click https://nxt.to/thbmatb To opt out reply STOP to 0457 062 626

    My guess is it's a scam

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20 complaints this year

53 total complaints

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