After too many years as an AGL customer and a few too many frustrating phone calls with fake american accents coming out of an Asian call centre, I have now found an Australian only call centre to monitor and produce my electricity bills. As warned by my new biller the emails & phone calls have started from AGL. I have no intention of talking with AGL, too little too late! Support Australian Companies with Australian employees while they exist.
Multiple calls and message left - messages sound recorded and are in and Asian dialect Do not leave message, while calling back no answer. Blocked Caller: AGL
Got tow missed call and the caller didn’t even know he was leaving a voice mail. I left the company and now they are trying to pull me back. No way.
Thanks for the comments - I thought I might have to do something to finally be rid of AGL but it appears they are giving discounts at death's door when they haven't treated me very well.
I have interacted twice with the call centre telling them I do not give out my personal details to overseas callers whose number I don't know. They hang up abruptly
Caller: AGL Retention
Left AGL, now they want to talk.
Was advised towards the end of my 12 month contract that prices and discounts would change. I called them and said I was tired of having to play their game by only getting a good deal if I attempt to disconnect services with them. They said their hands were tied and to call at the end of my contract in case they could help. I'm done with it, went to another company. Now they want to talk. Should have talked when I called.
This number calls me several times a day and never leaves a message. I won't give them the satisfaction of answering and swearing at them which I'd love to do! Two calls in two days. As usual I let it go to message and no message left. Now from this posting I can see it is AGL. I will block this number. AGL energy. bugger off. They fall me like 3 times a day and i have blocked thier number and they still try calling AGL retention Kept having missed calls from them but the phone didn't even ring. Eventually blocked the number. Caller: AGL
Stop calling me AGL. Your discount if fake. I gave you the opportunity to beat the new and was told you couldn’t. Now I am leaving you can.
Received a call from this number after I decided to switch to another gas provider.
(was with AGL). They left no message as I don't answer calls from numbers I don't know. Have blocked this number.
Was with Simply Energy for a long long time. Knocked my home down in 2017/2018 and built a new home and tried to get to go with Simply Energy once moved in but the Builder was set with AGL and took me six months to get to move to Simply Energy. My first bill with Simply Energy was alot cheaper than AGL. AGL still calling me on my mobile and I have blocked all their numbers and so I receive a text message to say you had a miss call from this number. Don't even bother calling them back. If you do go with AGL call them to get a discount as one of the most expensive electricity and gas.
Offering discount after years of ripping me off...
Ask them to recalculate your previous bills with the discount they just recently discount tell to get f*cked
AGL retention team Caller: AGL
After swapping to another supplier AGL have been calling and calling. I finally answered, if only to get them to stop. They want to offer discounts to persuade me to stay with them; discounts they didn't offer while they were happy taking my money for years. Caller (female, Indian) was extremely impolite and abruptly hung up on me when she realised I wasn't interested. Probably gets commission for everyone she talks into staying on and didn't want me to waste her time. Good riddance...
Serial pests; continue to call despite having sent a last bill which has been paid. Foreign call centre so I will not engage.
Missed the call but got the AGL telephone prompts when I called back.
14 complaints this year
17 total complaints
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