• Ex AGL Customer
    February 23, 2019
    Call centre
    Australia
    Caller: AGL

    After too many years as an AGL customer and a few too many frustrating phone calls with fake american accents coming out of an Asian call centre, I have now found an Australian only call centre to monitor and produce my electricity bills. As warned by my new biller the emails & phone calls have started from AGL. I have no intention of talking with AGL, too little too late! Support Australian Companies with Australian employees while they exist.
  • Anonymous
    June 22, 2018
    Unknown
    Australia
    Multiple calls and message left - messages sound recorded and are in and Asian dialect
  • Anonymous
    July 11, 2019
    Call centre
    Australia
    Caller: AGL Retention

    Left AGL, now they want to talk.

    Was advised towards the end of my 12 month contract that prices and discounts would change. I called them and said I was tired of having to play their game by only getting a good deal if I attempt to disconnect services with them. They said their hands were tied and to call at the end of my contract in case they could help. I'm done with it, went to another company. Now they want to talk. Should have talked when I called.
  • BasilB
    November 10, 2018
    Call centre
    Australia
    Caller: AGL

    After swapping to another supplier AGL have been calling and calling. I finally answered, if only to get them to stop. They want to offer discounts to persuade me to stay with them; discounts they didn't offer while they were happy taking my money for years. Caller (female, Indian) was extremely impolite and abruptly hung up on me when she realised I wasn't interested. Probably gets commission for everyone she talks into staying on and didn't want me to waste her time. Good riddance...
  • Anonymous
    October 23, 2018
    Unknown
    Australia
    Do not leave message, while calling back no answer. Blocked
  • Invader zim
    February 16, 2020
    Call centre
    Australia
    Caller: Agl

    They can go f*ck themselves.
  • Anonymous
    February 13, 2020
    Unknown
    Australia
    Answered and no one talks.
    Kept calling several times, had to block.
  • Anonymous
    February 6, 2020
    Company
    Australia
    Caller: (03) 8613 9350

    Sounded like an international call centre through an Australian number. Asian style American accents wanting to know why i was leaving AGL.

    The phone call would be reason enough - fake interest from international person calling on behalf of a corporation.

    I left AGL because they would not reply to my requests for a better deal. Am now with local provider with clear local autsralian) support.
  • Anonymous
    February 3, 2020
    Unknown
    Australia
    Caller: agl

    Switching to another company and agl have called non stop. They offered another deal but its not as good as what we are switching too.
  • who cares
    October 31, 2019
    Unknown
    Australia
    Caller: AGL3 calls per day for the last few days.

    yes a few desparate calls every day..wonder why. Please come back to AGL, we promise to treat you nice...promise. Like the song goes, "its too late to apologise, its too late". question is, when will they give up trying...how desperate are they? F.Off. It's too late.
  • Anonymous
    September 21, 2019
    Call centre
    Australia
    Caller: Claimed to be AGL Electricity

    We have just cancelled our AGL electricity account after years of unsatisfactory treatment; call claimed to be from AGL & requested personal information including property address, which I refused, said they could offer a better contract for electricity, told them I wouldn't deal with AGL if they gave me the electricity free!
    Like the previous comment, to little to late!
  • Ryan
    August 30, 2019
    Telemarketer
    Australia
    Caller: AGL

    Got tow missed call and the caller didn’t even know he was leaving a voice mail. I left the company and now they are trying to pull me back. No way.
  • Anonymous
    July 19, 2019
    Unknown
    Australia
    Caller: AGL

    Thanks for the comments - I thought I might have to do something to finally be rid of AGL but it appears they are giving discounts at death's door when they haven't treated me very well.
    I have interacted twice with the call centre telling them I do not give out my personal details to overseas callers whose number I don't know. They hang up abruptly
  • Edith
    June 26, 2019
    Unknown
    Australia
    This number calls me several times a day and never leaves a message. I won't give them the satisfaction of answering and swearing at them which I'd love to do!
  • Anonymous
    May 23, 2019
    Unknown
    Australia
    Two calls in two days. As usual I let it go to message and no message left. Now from this posting I can see it is AGL. I will block this number.
  • Anonymous
    April 13, 2019
    Call centre
    Australia
    AGL energy. bugger off.
  • Anonymous
    April 9, 2019
    Unknown
    Australia
    They fall me like 3 times a day and i have blocked thier number and they still try calling
  • Anonymous
    March 9, 2019
    Call centre
    Australia
    AGL retention
  • Anonymous
    March 1, 2019
    Silent call
    Australia
    Kept having missed calls from them but the phone didn't even ring. Eventually blocked the number.
  • Anonymous
    January 17, 2019
    Company
    Australia
    Caller: AGL

    Stop calling me AGL. Your discount if fake. I gave you the opportunity to beat the new and was told you couldn’t. Now I am leaving you can.

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9 complaints this year

22 total complaints

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