Comments on (02) 9333 8000

50.00%
Spam Score
0 complaints this year, 74 total complaints

0 complaints this year, 74 total complaints

Comments on (02) 9333 8000


Worker

Posted on July 31, 2012
Caller type: Unknown
Location: Australia
I work at cellarmasters. You are receiving calls as you once gave permission for us to call. They use the same automated dialling system as many other companies. If you pick up and the call stops, it is unfortunately due to the automated dialling system. Believe me there are not people hanging up on you, and we are not trying to get you to call back. It is frustrating for us too as we don't want out customers to be angry or annoyed.

If you don't want to receive calls either tell the person who calls you or just phone in to let us know. We sort it out immediately. Whatever you do, don't just hang up as you will just be called again a few weeks down the line (legally we cannot take you off the call list without your permission!)

Please note that I am not replying in an official context here, just as an employee that is equally as frustrated by the dialling system as some of our customers! Hope this information helps.
18 found this comment helpful
18

Ian

Posted on November 22, 2011
Caller type: Unknown
Location: Australia
10 calls from them so far in November 2011. When I see their number come up, I never answer them and they are logged as "missed calls"
6 found this comment helpful
6

Campbell

Posted on October 27, 2011
Caller type: Unknown
Location: Australia
Calls and hangs up.
3 found this comment helpful
3

Ex alcoholic

Posted on October 16, 2014
Caller type: Unknown
Location: Australia
Told their sales lady I am an ex alcoholic n do not appreciate their frequent temptations!
1 found this comment helpful
1

fred

Posted on March 14, 2012
Caller type: Telemarketer
Location: United States
All you have to do is answer the phone and ask them to stop calling you & they will.
1 found this comment helpful
1

Rosemary

Posted on February 26, 2012
Caller type: Unknown
Location: Australia
Bought some wine off Cellarmasters last year. Had rung me directly since and I declined offers. Now receiving calls on my mobile, rings three times then hangs up with missed call messages. Do not know if this is Cellarmasters as I never answer calls from unknown numbers. Whoever this is I think this is their way of saving phone/employee costs by getting us to phone them.
1 found this comment helpful
1

Brian

Posted on February 22, 2012
Caller type: Unknown
Location: Australia
Used to answer but they can't take no for an answer. No more
1 found this comment helpful
1

Travis

Posted on November 14, 2011
Caller type: Telemarketer
Location: Australia
Cellar masters wines. You've probably bought from them in the past. They have bypassed the DNR. Call them to be taken off the call list
1 found this comment helpful
1

George

Posted on May 1, 2017
Caller type: Telemarketer
Location: Australia
Here's the preferences of my profile on your site:

"Contact Preferences
Phone: Not yet selected
Mail: Yes please
Email: No thanks"

In other words, I did NOT give permission.
0 found this comment helpful
0

Jean PasVin

Posted on October 25, 2016
Caller type: Unknown
Location: Australia
I ordered some wines from Cellarmaster on special but they refuse to deliver to PO boxes. They call me and the call gets rejected by my phone system and goes straight to voice mail. When I call back on the number they called from I get red flashing warning messages on my phone!!! What ever discount I was expecting has been eaten up by the unbelievable waste of time making the order and playing telephone tag. Never again.
0 found this comment helpful
0

Anonymous

Posted on September 29, 2016
Caller type: Unknown
Location: Australia
I have enough wine.
0 found this comment helpful
0

no name

Posted on July 16, 2016
Caller type: Unknown
Location: Australia
Cellarmasters they are the worst company in the world to deal with and to work for and unfortunately they are now buying out smaller business that were genuine family run and appreciate and look after their customers cellarmasters are now buying them all out like they have just recently purchased Winemakers Choice who were atound for over 30 years i feel sorry for all of the customers that now have to deal with the robots at cellamasters that dont care about their customets as long as they get the sale thats all thst maters. They are a horrible company to staff and customers.
0 found this comment helpful
0

Annoyed

Posted on July 7, 2016
Caller type: Telemarketer
Location: Australia
I keep blocking these calls, and they just call me from a different number. I've not subscribed to anything to do with them, so I have no idea why they keep calling me. And not leaving messages. Especially as I'm on the DNC register.
0 found this comment helpful
0

Fred Shiraz

Posted on May 6, 2016
Caller type: Unknown
Location: Australia
Apart from these very annoying calls, their offerings and prices aren´t very competitive anyway in my opinion. I could receive several calls per day from different sales reps, and the other guy didn´t even know that I´ve been contacted already. Badly coordinated company and very desperate these days to get a sale it seems.
Because of this they lost me, a regular customer, and I´m now buying my wine elsewhere.
0 found this comment helpful
0

anon

Posted on November 18, 2014
Caller type: Unknown
Location: Australia
I reported the number to the Do Not Call Register however I am still receiving calls, incredibly frustrating and I have now blocked the number
0 found this comment helpful
0

John

Posted on November 11, 2014
Caller type: Telemarketer
Location: Australia
Cellarmasters people are always polite and reasonable, never rude but the calls just keep coming.
0 found this comment helpful
0

RG

Posted on November 7, 2014
Caller type: Unknown
Location: Australia
Reported to the do not call register.
0 found this comment helpful
0

Sandra

Posted on November 7, 2014
Caller type: Telemarketer
Location: Australia
I have told them I am no longer interested in over the phone orders and they still keep trying.
0 found this comment helpful
0

David

Posted on October 31, 2014
Caller type: Unknown
Location: Australia
I too have bought from them. Good product, but, no more.
I just ignore the calls, and they never leave a message
0 found this comment helpful
0

Nita

Posted on October 3, 2014
Caller type: Telemarketer
Location: Australia
Keep calling but always hang up. After asking for someone to speak to then hang up! Annoying and rude!
0 found this comment helpful
0

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