I received an SMS from a mobile number, saying that a "Westpac Specialist" would call me later today on (02) 9155 5984. As if. I blocked the mobile number and will do the same with the landline number when they call.

Caller: westpac consultant

thought it was a scam at first but then she was able to list my accounts and totals without telling her any of my details, was a call about my home loan and to look at new home loan products with lower interest rates

Called but didnt leave a message or voicemail.

Caller: St George

Legit call. I requested a call back and they returned my call on this number.

Caller: Said they were from Westpac

Watch out for the dodgy email they send asking you to click a link to check your account.

Got called from this number saying I "requested a callback" and when I said I didnt they hung up. When I called my bank's fraud department they said no records exist of me requesting any callback. So very suspicious. I also agree with the other report -> The scammers are probably coming on to this site too to post positive messages about a number to further their scam.

The fact that all the previous comments below show DIFFERENT bank institutes being represented WHILE the called knowing details about individual accounts PROVES this is a scam caller. Only the bank itself would know the account details, and they would not be promoting business for another bank. And if it's a mortgage broker or a representative that takes commission from representing multiple banks, then they cannot know your account details without you having shared it with them first. STOP giving them your details. This sounds like an elaborate scam. The scammers are probably coming on to this site too to post positive messages about a number to further them scam.

Caller: Westpac loan consultant

Legit number from Westpac.

Caller: Scammer

Scam call

Caller: St. George

St. George bank calling to respond to a complaint I had lodged the same week. A rare legit call, but I had already marked the phone number as a scammer on my phone previously, because they didn't leave a message the previous time. Oh well, that is on them, I guess.

I had received a couple of calls from this number and thought it might be marketers. Yesterday I answered the call and it was from someone at Westpac asking whether I had received an email about changes to my credit card. I had received that email a few weeks ago. Therefore, the number is legit and not scammers.

Caller: Westpac/StGeorge/BankSA/Bank of Melbourne

Genuine Westpac/StGeorge/BankSA/Bank of Melbourne phone number calling to follow up on a complaint filed. Missed the first call then staff emailed from a BOM email requesting best time and contact number to reach.

Called back the next day, same staff member’s name as the email, and resolved my complaint ticket over the phone. Phone verification proves their reliability with partial information, rather than scammers who would ask for you entirely to divulge information - e.g. “I have your date of birth xxth in front of me, could you confirm the corresponding month and year?” or “I have your home address in front of me at xxxxxx Avenue, could you confirm your unit number, street number, suburb and state?”

Everyone should be cautious of scammers spoofing numbers regardless, but if you bank with a bank in the Westpac group and are expecting a response on a matter you raised, expect a call from this number.

Caller: Alisha on behalf of Bank of Melbourne

Received a call from Alisha from Bank of Melbourne on this number. THIS IS A LEGITIMATE NUMBER.
They knew the exact status of my current loan, and were calling to discuss my plans with the loan and to make me aware of my options.
After the call ended, I called 1300 720 314 - Bank of Melbourne/Westpac Group's customer service line to check the legitimacy of this call.
The person I spoke to confirmed that Alisha was from the bank, and that there were notes left against my account mirroring the earlier conversation.
This would not happen with a scammer.

Repeat; legitimate call. Alisha was also wonderful to speak to. If I wasn't so weird, I would gladly share a cup of tea or coffee with her.

Caller: Westpac Insurance

Legitimate call about Westpac Insurances after I initially contacted them and this was a call back to assist with my inquiry.

Genuine Westpac/StGeorge/BankSA/Bank of Melbourne phone number

Caller: Bank of Melbourne (owned by Westpac)

Legit caller. Calling regarding Bank of Melbourne - requesting feedback on leaving the bank (BOM is a subsidiary of Westpac).

The banks mentioned below (Westpac, St George and Bank SA) are all owned by Westpac Banking Corp, so could definitely all be calling using the same number.

Caller: Westpac

Westpac Home loans

Caller: Bank SA loan personal assistant

Got a call to congratulate on new loan and to say she's the personal assistant to contact if we have questions

quit your whining - its pretty good customer service