• Anonymous
    November 10, 2020
    Scam call
    Australia
    Caller: Scam - pretending to be Optus

    WARNING: Do not accept their calls

    This number called me today, claiming to be from Optus. The caller said they were part of the Optus sales team, and that they could see that my contract has expired and they have some new offers. In my case this information was accurate but I wasn’t able to talk, so I said I’d have a look at plans online and call them back if I needed.
    Big mistake, huge.

    Since that call I’ve had had nearly a hundred calls from random numbers saying I’d called them. I suspected my number had been spoofed - this is where fraudsters use a copy of your number to disguise theirs, so instead of your phone saying +696548297790000 (Romania) it’ll say 0417******. There is a market for selling genuine numbers for spoofing.

    I contacted Optus and they’ve confirmed that (02) 8049 0847 is not one of their numbers, and their fraud team is investigating the situation, but right now the only solution is to change numbers (which I’ve had since 2003)

    If you are one of the people on this page who also believed this was Optus and have provided personal info including drivers license, passport or IMEI numbers report this immediately as this was likely a phishing attempt.

    TLDR version:
    Don’t answer, not Optus, scam caller.
  • Anonymous
    October 28, 2019
    Unsolicited call
    Australia
    Caller: Optus

    Optus Sales
  • Anonymous
    December 3, 2019
    Scam call
    Australia
    SCAM male voice said they're from Optus he then started giggling after that he started asking for my phone number (the number he just called) he went on to say if I didn't no my phone number he could verify my details.......... I hung up Scam For sure..
  • Anonymous
    September 16, 2020
    Other
    Australia
    Said they were Optus but asked for personal details pretty much straigh away, claimed to be cleaning up outdated details their data-base. I didn't provide any information. Also said they would send a verifying text but didn't. Probably scamming for personal information, please beware.
  • Anonymous
    February 23, 2020
    Unknown
    Australia
    Caller: I don't know

    I didn't pick up.
  • Anonymous
    July 23, 2020
    Unknown
    Australia
    They keep calling but don’t leave a message.
  • Anonymous
    November 27, 2020
    Unknown
    Australia
    Asked you for your birthdate to verify it's you and then, without giving it, you instead asked him for it and he gave it to you?! That is definitely a scam and would breach so many privacy issues.

    Folks, you'll note a lot of these posts saying it's not a scam. Just presume these are the scammers trying to instill trust.
  • Anonymous
    March 13, 2020
    Company
    Australia
    Caller: Optus

    A guy from Optus called Rony. Seemed legit. He had all the details of my current plan and seeing as my contract had expired (and I had paid off the device) he could recontract me for a new phone or I could continue with my current phone month to month for a lower price.

    All seemed good except apparently Optus need my Driver's License or Passport Number to perform a credit check despite the fact I've paid every bill for the past 2 years on time. Not sure why a credit check would be needed. They conducted one before entering the contract so doesn't make sense to me at all.
  • Anonymous
    October 8, 2020
    Telemarketer
    Australia
    Caller: optus

    offering new plans, $39 for 60GB. But currently I have 80GB for $40
    XDDD
  • Anonymous
    March 11, 2020
    Unknown
    Australia
    Caller: optus

    optus call, confirmed and legit
  • Dr Koh
    September 21, 2020
    Silent call
    Australia
    I answered but there's no reply. I waited until the line was terminated by the caller. Then I searched for this no. online and voila... BTW my Optus contract is ending soon. I have been receiving anonymous calls lately. If it's Optus calling, then good luck to them because the last thing I'll do is to renew my contract with them just for the sake of retaliation.
  • Anonymous
    September 18, 2020
    Unknown
    Australia
    I believe the caller is scammer.
    Silent voice.
    Hung up and blocked.
  • Anonymous
    June 16, 2020
    Unknown
    Australia
    My alert said suspected scam so I didn't answer.
  • helen
    December 7, 2020
    Unknown
    Australia
    SCAMMING SERVICE CLAIMING TO BE OPTUS
    BEWARE!
  • Anonymous
    November 5, 2020
    Unknown
    Australia
    Called saying they were offering me online trading and a new source of income.
    I said this number was private and asked how they got it.
    The rude lady on the other end told me "Sometimes people forget when they sign up to things". I called her rude and hung up
  • Anonymous
    June 29, 2020
    Telemarketer
    Australia
    Caller: Optus

    I rang Optus to confirm the number was legit and yes it was their Optus Sales team. The initial phone call seemed very informal and requested information on my account, so I was skeptical and felt it was a Scam. I provided feedback to Optus to improve the legitimacy of their sales call.
  • Anonymous
    May 27, 2020
    Scam call
    Australia
    wanted to up grade my plan with optus (im not on optus) and asked for my license number, passport number and credit card
  • Vicki
    September 10, 2021
    Other
    Australia
    Caller: spam

    Hi Anonymous, I just got one of the above calls you mention. I didn't answer just said it was from Sydney, had an (08) area code not a mobile number. I am with Optus, but no message left. Just don't answer them anymore I figure if it's important I will have a message left, if not too bad. Annoying tho. Thanks for your info.
  • DHB
    September 10, 2021
    Unsolicited call
    Australia
    Caller: Have not answered

    Calls have started again.
    They ring over and over again but don’t leave a message.
  • Jacque
    August 3, 2021
    Unknown
    Australia
    Said they were from Optus and that they wanted to help me with updating my contract which was about to expire. I wouldn't give them any details and they said they couldn't help me further.

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42 complaints this year

64 total complaints

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