• Anonymous
    November 11, 2019
    Caller: Identified themselves as Telstra

    They kept calling me insisting my mobile plan had expired and that I should complete a DocuSign document to allow an upgrade to a new plan.
    When I viewed the document I realised they were from a so-called Telstra Partner called TWorld Group. I was concerned as they had old data on my document, the Telstra logo was in black and white not colour, and they wanted me to provide my drivers licence details.
    I eventually told them I would deal direct with Telstra.
    After much discussion Telstra did confirm they were a partner. They also confirmed that my mobile plans had not yet expired and changing plans would result in cancellation charges - which hadn't been mentioned by TWorld Group.
    I have lodged a complaint with Telstra as the TWorld group company website (tworld.net.au) lists a mobile number only as it's main contact number, and it's business location as a kiosk in a shopping centre in Lidcombe NSW.
    I am not happy dealing with such a small company, when my contract is with Telstra, and am even less happy that such a company has access to my actual account details.
    The whole thing is pretty dodgy as far as I am concerned.
  • I Called Back
    May 19, 2020
    I rang back the number (02) 8004 3267 once but got disconnected
  • Anonymous
    April 24, 2020
    Caller said they were from Telsta and wanted to offer me a better plan than what I was on already.
    The offer was good as it was a decrease in my current monthly bill. They quoted my details over the phone, physical and email address, d.o.b. mothers name, average bill etc.
    They sent through a DocuSign document for me to sign and then repeatedly called back after only 5 minutes. I hadn't even had time to open my emails and read the document before they were calling.

    Telstra representatives have called over the years doing bill reviews and offering me better deals & I'd never had to digitally sign another contract. This time I felt very uncomfortable with the tactic used by the caller so did not proceed.
  • Anonymous
    March 3, 2020
    Unsolicited call
    Caller: Telstra Scam

    They have name/phone database (potentially from Telstra as mentioned in another comment) so they know your first name. All other details are wrong/old - felt very scammy (free phone upgrade etc..).
  • I Called Back
    October 24, 2019
    I rang back the number (02) 8004 3267, spoke with someone who hung up right away

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2 complaints this year

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