Caller: Identified themselves as Telstra
They kept calling me insisting my mobile plan had expired and that I should complete a DocuSign document to allow an upgrade to a new plan.
When I viewed the document I realised they were from a so-called Telstra Partner called TWorld Group. I was concerned as they had old data on my document, the Telstra logo was in black and white not colour, and they wanted me to provide my drivers licence details.
I eventually told them I would deal direct with Telstra.
After much discussion Telstra did confirm they were a partner. They also confirmed that my mobile plans had not yet expired and changing plans would result in cancellation charges - which hadn't been mentioned by TWorld Group.
I have lodged a complaint with Telstra as the TWorld group company website (tworld.net.au) lists a mobile number only as it's main contact number, and it's business location as a kiosk in a shopping centre in Lidcombe NSW.
I am not happy dealing with such a small company, when my contract is with Telstra, and am even less happy that such a company has access to my actual account details.
The whole thing is pretty dodgy as far as I am concerned.
I rang back the number (02) 8004 3267 once but got disconnected Caller said they were from Telsta and wanted to offer me a better plan than what I was on already.
The offer was good as it was a decrease in my current monthly bill. They quoted my details over the phone, physical and email address, d.o.b. mothers name, average bill etc.
They sent through a DocuSign document for me to sign and then repeatedly called back after only 5 minutes. I hadn't even had time to open my emails and read the document before they were calling.
Telstra representatives have called over the years doing bill reviews and offering me better deals & I'd never had to digitally sign another contract. This time I felt very uncomfortable with the tactic used by the caller so did not proceed.
Caller: Telstra Scam
They have name/phone database (potentially from Telstra as mentioned in another comment) so they know your first name. All other details are wrong/old - felt very scammy (free phone upgrade etc..).
I rang back the number (02) 8004 3267, spoke with someone who hung up right away
2 complaints this year
2 total complaints
Anonymous on (02) 8147 3034
Rude person and got threaten that I have to answer their question
dee on (03) 9448 2656
Anonymous on (02) 8898 0127
'Isabella' seems to know a lot of people. I have received a message to call her back before 4pm...
Anonymous on 0437 649 419
Unanswered call, goes to message bank but doesn’t leave a message. Blocked this number.
Anonymous on 0488 849 264
Caller said it was a survey run by the government about insurance on superannuation.. when U...