Caller: Call Message from ‘Unknown Number’ - Message to call ‘State Bank’ on 1800 067 497.

Call received at 1750hrs on 10.02.2021 from Unknown Number. Message left on Voicemail. The message was left by a male, possible Indian accent, who used my Christian name and said he was from the ‘State Bank’. He then said that I was to call 1800 067 497 and then emphasised that I use and select Option 1 first then use Option 2. The caller sounded slightly confused when repeating the number to call as he to it wrong when he repeated it a second time and then corrected it. The call, for all intents and purposes, seemed legitimate prima facie, but the use of the term ‘State Bank’ was the identifier that there was something suspicious about the call. We don’t use a ‘State Bank’ nor is there a bank of that name within NSW. It is clearly a scam call which should be ignored at all costs. It is well designed scam and obviously these scammers have put some time and effort into designing, planning and executing this. Therefore I suspect that we will see more of these scam calls but in future they may be more organised, better researched and polished to make detection more difficult. Suggest that we be well informed and continue to report these calls to enable our Domestic Security Services to keep abreast of these scam calls and allow them to undertake their investigations to stop or at least shut these down as they come up. Summary - Be Aware and be Careful.

If this actual reported number displayed when these calls were received then the scammer/s are simply spoofing a legitimate Westpac phone number and you have all obviously done the right thing in questioning the calls legitimacy (the unfortunate part is that some may not and may start to believe the caller when they state a legitimate Westpac number if for example the call receiver looked up the number given while the call is in progress). The number can indeed be found at the legitimate Westpac website via the following link: https://www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-financial-hardship/

Yes I had a call and got told it was a personal banking matter and I need to verify my details. Asked for their details and to speak tontheir supervisor. They couldnt allow it and asked me to call back on 1800 067 497.

Said they were from Westpac, I asked for a number to call back on, and they gave this number (I havnt called back).
They asked me to call back and select Option 2, then option 1, then option 5.

Caller: Zia from Westpac Bank????

Zia gave this number in order to call back. Said she was offshore and I wouldn't necessarily talk to her again. She said when calling back to Press 1 and then Press 2. She did know the first name and surname of who she was looking for. The call has not been returned.

Caller: they claimed they were from Westpac

A got a call from "Westpac Customer Assistance", i asked for their number and said i would call them back. When I asked what it was in relation to they said they couldn't tell me. I hung up

I received a phone call from a Private number, when I answered I told them my name. Then they asked for my first & last name. I didn't give it to them, and asked them why are they calling me.
They said, they were from Westpac bank, I said, the bank does not call me. I asked, them for their ID number & phone number they gave me this number.
I contacted my bank.
The bank said, it's not from Westpac, don't call the numbers it's a scan & they will get all your personal information.