Caller: The owner ?

I have been a customer of this business for 20 years . The current owner told me today that she found this was hard to believe as she has only owned it for 3 years she seems to ignorant and arrogant to realise that the business name has been around for years . My appointment was cancelled two weeks ago due to a staff member having an accident and new appointment made by a man who told me he was the manager ?? When I arrived I was told by the very rude receptionist ( owner ??) that I didn't have an appointment while explaining what happened this woman rolled her eyes and smirked at me . I told her she was extremely rude and bad mannered to which she smirked again . I will never return , no idea of customer service , rude , arrogant, no manners and very ignorant ....don't go to this business there are plenty of other businesses out there that have much better customer service . Very disappointing after being a customer of 20 years ..... I also rang back to say please take me off their records as a customer and same bad mannered ignorant receptionist ( owner ? ) hung up on me ...such top rate customer service .