Caller: Lisa

Lutsi. I have a complaint about Lisa and her aggressive manner.

I have to tell you that today I was nearby and decided to give Professional Hair Care another try. The young lady at the desk was very pleasant and helpful and I was going to leave a positive update to my previous review from 4 months ago.

Then Lisa decided to vent her anger on me. I was putting my $200 purchase into the car and she comes out from the store and yells my name across the car park. She approached me saying she did not appreciate the Google Review I left last time (4 months ago) and I started to explain why I left it. She clearly did not want to hear what I was saying and mid-sentence, she turned and walked away while yelling over her shoulder that I was not welcome there again. When I got home, I called and Lisa answered the phone. I asked her why she spoke to me as she did. She then claimed that the owner told her that I was banned from the store which I believe she made up on the spot. I asked who the owner was and she hung up. I called back and a staff member told me your name.

She really has no place in a customer service role and has really overstepped the line. Surely as a business owner, you should be willing to listen to the negative reviews as a means of identifying any problems. It is my view that Lisa is your biggest problem.

I invite you to call me on 0423 400 753 if you wish to discuss this before I update the Google review.