You should only get calls from this number if you are a member of the Cellarmasters Wine Club, or any of the wine clubs that are administered by Cellarmasters, eg. ANZ Wine Club. This is why they use the generic 'your wine club' greeting if you phone the number back. They will be ringing to inform you of the latest special offers. They will never leave a message on an answering machine, but will keep trying until they actually reach you. Any calls that don't get through successfully, as some have reported above about calls hanging up, are due to typical glitches in the automatic dialler software.

I get a phone call morning and afternoon from your number. I answer the phone and get hung up on every day x twice a day. Please stop. Many thanks Helen

If this is Cellarmasters, as it appears to be from these posts, then all's good. Often I don't check the number when answering, but can't always get to the phone on time. I have purchased through them for years and have found them reputable and honest and with great deals on wine!

If this is Cellarmasters it will be the fourth number I have blocked from them. They never give up calling despite repeated requests to stop calling! How many lines do they have I wonder.

Wine sellers

The email address in our post was hidden. Please email us at enquiries at cellarmasters dot com dot au

At Cellarmasters we strive to ensure our customers are delighted with our our Personal Wine Advisor service. We do make some outbound calls to ensure our customers can have their favourite wine to hand and can benefit from new releases and deals. We hate to think we may have inconvenienced anyone as this is not our intention.

Please contact us on 1800 500 260 or email us at enquiries @ cellarmasters.com.au with some detail about the issue you experienced.

We can change your contact preferences in our system to stop calls if you like, and we investigate the issue to ensure resolution.

- Cellarmasters Team

I've had several calls a day from this number and they just hang up when I answer. I stopped answering and they stopped calling but now they call from another number beginning in 9501.... Still keep hanging up.
Frustrating because they call my work phone!

Calls come from that number on my mobile at least twice a day and never answer when I answer.

I suspect that it is part of a burglar system whereby my presence at home is being checked.

They have called twice in two days and hung up both times. Frustrating.

I have been getting calls from this number every day for 7 days. The phone only rings a couple of times and i often don't get to it. When I do they hang up. Very annoying.

I am a member of one of their wine clubs and usually welcome the calls. If not convenient, then I either answer and tell them so (they ring back in a couple of weeks) or just reject the call without answering (they ring back next day). No hassle and I do buy the wine. Have been a member for 17 years or so, so I've had plenty of time to be P*ssed off (but aren't).

I get a call from these jerks almost every day and yesterday twice. Every time I answer they hang up. This is where we ought to have some laws focussed on stopping this harassment.

Thanks for that KJ, I just blacklisted the number

You can add their number to your reject list if your using a smart phone.. works wonders.

These people sometimes ring my mobile 3 times in a day....I've tried to get my number deleted from their list but so far no luck. It's harassment!

The 2nd or 3rd time I called back and waited through the recorded message to be able to tellthe seller to delete my name from their lists. I have since sent an email of complaint to the company - no response at all. Now I'm waiting to see what they charged me for the call - will it be normal mobile rates or will there be a special fee?

Have had a call from this number once each day for the last two days on my mobile - nobody there and then the land line rang and nobody there either - very annoying

Rang twice, second time asked for my husband then asked for his work number but didn't bother to ring. I have a block on nuisance calls, obviously some slip through!

Yeah, received a call today and they just hung up when I answered!

They call me everyday around lunchtime.  I never get to answer as Im at work.  They never leave a voice message either.  Thing is, I dont drink wine? Why they calling me??

Tried to call the number on CellarMasters website - was put on hold then cut off.  funnily enough the FAQ;s on their website states the following:-
"Will I be bombarded with junk mail?
No way! We hate junk mail, spam and telemarketers making uninvited calls just like everyone else. So we just don’t do it. We’ll give you the choice of how you’d like to be contacted (e.g. catalogue, email or a call from a Cellarmasters Wine Consultant). But it’s always up to you whether you’d like to receive this service."
HA!

Wine Club

I was also getting phone calls constantly! I found it really rude that Cellarmasters would always call, but then not say anything!I ended up calling their customer service 1800 number, ready for a fight. The lady that I spoke to was really great, and very informative. Apparently numbers are in an automated machine, which calls again when there is no answer. Unfortunately she wasn't too sure about the silence/hanging up, but assured me it wasn't a person who works there. I asked to stop getting calls, and she said that they can set the system to call every now and then, even just once a year. I would suggest calling the number 1800 500 260) and asking for them to change your contact details. Hope this is helpful.