My daughter (and I) got scammed - until he needed a credit card/payment. Her computer constantly comes up with a message to call Microsoft because of a severe infection etc. etc. etc.

There a scam....so I turned off the modem & called them for a laugh & found Indians on the other end pretending to be from Microsoft trying to get credit card details and trying desperately to hack into my computer, then I tell them there's a picture of a man humping a goat on the mainscreen, upsets them allot......... just reboot the comp it'll be all good, but if you want a laugh, give them a call & take the piss out of them