Terrible customer service, the Money-back guarantee advertised on their site is an utter lie.

After receiving direct mail from Budget Steam Cleaning when our apartment went for lease, we booked a Vacate / Moving out cleaning job with them as per the advertisement in their direct mail. The cleaner failed to do as they promised as the real estate agent informed us of several items including cupboards, oven and surfaces etc that were still unclean. We called to have this corrected by the Budget Steam but were informed we'd have to pay another 2 hrs of cleaning at $98 total (the original amount!).

So not only did they not honour their money-back guarantee, they tried to charge us a second time for the full amount of the original job to correct their error!

WOULD NEVER RECOMMEND THIS SERVICE TO ANYONE. If you want your Bond back, don't use these guys.