• Anonymous
    October 18, 2019
    Company
    Australia
    Caller: Optus

    Said they were nbn champion, I was sceptical but it was legit. Extra support to confirm existing appointment and was a direct contact to talk me through questions/process
  • Rosemary
    January 7, 2020
    SMS
    Australia
    Caller: Optus via SMS

    I received a text message from OPTUS asking me to confirm if an NBN Technician arrived to our home today for his appointment to connect our NBN Service to our Optus A/C.

    They requested we reply with either a YES or NO which I did. All good 👍!
  • Rosemary
    January 7, 2020
    SMS
    Australia
    Caller: Optus

    Text received from 'Optus' asking if an NBN Technician arrived for his appointment today and did he install our NBN to Optus. Asked if we could reply with a YES or NO answer .. All good!
  • unhappy optus customer
    July 11, 2019
    Unknown
    Australia
    Caller: optus

    this is a text message from optus, saying they tried to ring me (they didn't coz my phone was in front of me), and if I'm still having problems to text back "fault". Poor customer service.
  • Kate
    August 20, 2018
    SMS
    Australia
    optus

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