Caller: AGL

Their arrogant COMPLAINTS TEAM. I escalated a complaint to Energy/Water OMBUDSMAN and stated for AGL to respond via email, whereas AGL always try to entrap you by wanting to control/manipulate a phone conversation. ALWAYS require them to write/email their responses - that way you can hold them to their lies and weaselling excuses!!

Why do they call twice and don’t even have the professionalism to leave a message??

I have my phone set up not to answer unknown callers with so many scams. So if you are legitimate you won’t get me until you leave a message and I open your number.

Caller: No idea. Two phone calls in quick succession. Just a mumble - no coherent conversation. I hung up. Thursday 3 February

I had asked AGL to send me in writing the details of my current contract. So no response to the email but two hopeless phone calls. I only realised it was AGL by checking the phone number here.

Caller: AGL

Its was the complaints team returning my call

Caller: AGl complaints dept

Their arrogant COMPLAINTS TEAM. I escalated both my Gas ans Electricty complaint to Energy/Water OMBUDSMAN I've explicitly asked AGL to respond via email, they continue to call..... Do not answer they are arrogant controlling and try and push you into a smooth billing cycle which ends up costing you way more. my advice change providers ASAP

Caller: AGL

A survey popped up yesterday after I submitted my meter read. Today they called, and left a message saying that it's regarding the survey. Judging from all the other comments, no one really like them to call back. If they have anything to communicate back, they should consider by writing. Phone calls are intrusive, and so are the meter-read staff knocking your door every 3 months. Please wake up! This is 2024!

Caller: AGL TELEMARKETER

Offering you great deal on your internet and power bill.

Spam

I suspect it's AGL like rest of complaints here. I have raised complaints with AGL and asked for email contact..not sure why I had missed call and a silent voicemail message left

Caller: AGL

AGL complaints resolution team, for escalated issues past the call centre agents. Very efficient and know their stuff

Caller: AGL

On going dispute regarding solar not offsetting hot water. Ongoing. Each caller has a different story. Repeatedly request response in writing and phone transcripts. They’re happy to phone when you email but refuse to respond in writing, so beware, Arrogant, condescending overseas call center. Zero customer service. Reported to the ombudsman. Since change over in August 2021, if your meter hasn’t been entered into the new system run by Intellihub, good luck being paid.

Caller: AGL complaints Team

They just don't listen Iv'e asked them not to call to email only.

Caller: AGL

I only, reside in a small 2 bedroom, cottage in Adelaide city. Use instant hot-water (Thermann 16 unit - 16ltr per min, 6.3 star rating). Also have a Braemar (TQ4X20 ducted but no zones - 4.7 star rating).

At the time of writing this, both units are less than 3 month old. Heating is on for max 3 hours per day. So you can imagine my sheer shock and dismay when I received my AGL gas bill for 38 days... $632.51

$16.64 per day. Phone AGL, and finally get to complaints Dept. Only to speak with some lady who simply wouldn't let me speak - kept talking over me. Anyway, 2x phone calls to me later from AGL, who, ring for 5 - 6 rings , then hang up.

Then send email saying they're terminating the complaint because they can not contact me... This phone isn't fake BUT AGL are dodgy as.

Is there a way to report them to the police? They are simply a bunch of liars

Totally true!

Caller: AGL complaints

AGL complaints team calling despite repeatedly being told to contact via email only. AGL are the WORST electricity and gas provider out there, do NOT stay with them! Leave as soon as you can, they're completely hopeless and have no record or follow through on most of their phone calls. SWITCH.

Caller: Not known

Called my mobile three times in a row and then my landline.
Calls of such short duration that they could not be answered.
I do not deal with AGL and certainly do not owe them money.

Caller: AGL accounts resolutions

AGL just doing their jobs.
If you have an account then expect to be called. If you owe money expect a phone call. It's not a scam.

Caller: AGL

Detailed who they were, time, number and complaints reference. For once very efficient VM message!

Caller: AGL

They left a message in my missed call text messaging, they were 2 minutes apart and both calls didn't have any reference to myself or my household.

Caller: AGL

Told guy I was in the shower, he told me “I could get back to it after I had verified all my info”