Caller: Australian Super

I had similar call to above except that I had actually made a complaint about 5 months previous... it had taken 5 months for them to respond, apart from some emails advising delays ... the female caller had a heavy accent and was difficult to understand but seemed legitimate from Australian Super as she knew details of my complaint .... of course my complaint was dismissed as trivial and she obviously ticked a box... However, the call did appear to be legitimate, ie. not a scam.

Had the same call as per the above, person claimed to be from Australian Super, I also declined to answer the “security questions “ she said she would send me an email and I was welcome to call her back. The email has still not arrived and it has been 10 minutes so far.

Caller: AustralianSuper

Female voice with a non-Australian accent named 'Urooj' claimed to responding to a complaint I had made over a month ago, and wanted to ask me 'security questions'. As they had called me (and not the other way around), I said 'no'. they stated I could call AustralianSuper directly, quote the number, and their name, and this would verify who they were, and the legitimacy of their call. When I phoned Australiansuper they did not recognise the name nor was the telephone number one of theirs.