hi ive been getting so many missed calls from this number 9191

Beware, got same call today, got me to go through all the same motions, as soon as I stated I had just googled the number she finally gave me after countless questions on my behalf and told her she is a smammer, she hung up immediately.
She was an Indian sounding woman also, saying she was from Microsoft and my computer is full of viruses. Definately beware.

oh god i loved itthis guys are really talented and they have some senior microsoft engineersthey provide such gr8 unlimted support for 5 yrs and they make my soft my hardware just like a new 1 and there charges are cheaper than any where i can getwoooow they are gr8

Hmmmm ... you sound like you're one of 'em!  Boo!

My Mother just got scammed with this about 10 minutes ago. (02) 9191 6553 is a sydney call centre (probably redirected to/from india) - the backgound noise form the other operators was really loud so it is a large'ish call centre. The staff are definitely indian and don't speak or understand english very well.

this scam is directed at people that are not overly computer literate.

1 - they call and say they work with / are associated with windows - the words are chosen carefully to give the impression of working for microsoft.
2 - They also confirm that you are running windows as part of verifying 'they are contacting the right person'
3 - they tell you that your computer is running slow and this is caused by malicious software.
4 - they tell you that your firewall is turned off and this is partly why you have malicious software.
5 - using very odd descriptions - to avoid using known windows terminology, they talk you through clicking  the start button, then run, and in the run dialog box they get you to delete ( they say empty) any existing text and type the work "prefetch', which they spell - not say - using "e for echo" language, which will confuse anyone that's not very computer literate.
6 - a windows explorer window opens at C:\WINDOWS\Prefetch - this is a normal windows folder that normally has lots of files in it.
7 - they verify that you see lots of files that you don't recognise
8 - they tell you that these files are all malicious software and viruses
9 - they talk you through getting onto the internet and signing up for a anti malware package for $179 for two years.

my mother stopped and called me, so I don't know what happens after that. But I did call them saying I was "calling back" and they ran me through the same rubbish. It's a scam intended to catch users that use the computer but are not computer literate/experienced, into buying unnecessary software.

We also recieved a very similar phone call, Sat 26 in the evening claiming she worked for iTech assist.
Very dodgy!

We received a phone call with the same thing stating we have corrupt and milicious files on our computer from a indian call centre. they were asking me to go into out computer through windows r etc i then thought it was strange as i could not hear the guy alot of noise in the background i then questioned him who are you. he wanted me to proceed to a logmein website so a technician can log in then i thought that was strange i asked for his company name he said microsoft call centre i said clearly u are in india he said no he is from nsw and i said what is the st address he said Chapel st in the city i said NOPE that is VIC.... he said his name was Alex Lov and his id is 452 and the number is (02) 9191 6553. we called back and it was a mailbox it was full.. i then rang Telstra to ask if they use or outsource sor this it is a hoax do not let them in your computer...