Posted on October 17, 2025 Caller type: Unsolicited call Location: Australia
Caller: Phoebi hard sell and demanding to speak with me as a director. Lied to get through.
UK based audio branding company Please Hold (UK) Limited (PHMG) has committed to amend its contract terms after an ACCC investigation into allegations that PHMG’s standard form contract contained unfair contract terms, and limited consumer guarantee rights.
PHMG provides audio branding services including on-hold music and on-hold marketing services to small business customers.
The ACCC was concerned that PHMG’s contracts, which usually had 24 to 36 month terms, rolled over for another full contract term if the customer did not provide written cancellation at least 42 days before the end of the initial contract. Customers who did not cancel in time had their contracts extended without further notice and faced early termination charges equivalent to the payments for the full contract term, less three per cent.
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Anonymous
Posted on October 17, 2025Caller type: Unsolicited call
Location: Australia
hard sell and demanding to speak with me as a director. Lied to get through.
UK based audio branding company Please Hold (UK) Limited (PHMG) has committed to amend its contract terms after an ACCC investigation into allegations that PHMG’s standard form contract contained unfair contract terms, and limited consumer guarantee rights.
PHMG provides audio branding services including on-hold music and on-hold marketing services to small business customers.
The ACCC was concerned that PHMG’s contracts, which usually had 24 to 36 month terms, rolled over for another full contract term if the customer did not provide written cancellation at least 42 days before the end of the initial contract. Customers who did not cancel in time had their contracts extended without further notice and faced early termination charges equivalent to the payments for the full contract term, less three per cent.
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