AI Summary:

Symbio Networks Pty Ltd is not directly running scams, but its network has been used by scammers, and the company has faced regulatory action for failing to report and share scam call information promptly.
Background on Scam Reports
Several users have reported receiving scam calls from numbers associated with Symbio Networks, such as (02) 8416 8014 and (03) 7048 9551, which were traced back to Symbio’s network. These calls often involve impersonation or attempts to extract money, but Symbio itself is not the originator of the scams; rather, its network is being exploited by third parties or wholesale providers for fraudulent activity

Regulatory Findings
The Australian Communications and Media Authority (ACMA) investigated Symbio Wholesale Pty Limited and Symbio Networks Pty Ltd and found that both companies breached information-sharing and reporting obligations under Australia’s phone scam rules. Specifically, they failed to share timely information about scam calls with other telcos and the ACMA, and inaccurately reported the number of blocked scam calls between April and June 2023. ACMA emphasized that while Symbio did not perpetrate the scams, its delays compromised other telcos’ ability to act quickly to prevent scams reaching the public. Telcos may face penalties of up to AUD 250,000 for such breaches

Symbio’s Response and Scam Prevention Measures
Symbio states that it actively fights against spam, scams, and fraud on its network. The company has invested in anti-fraud technology and blocked over 31 million suspicious calls in the second half of 2024. Symbio clarifies that it is a network provider, not the entity making scam calls, and encourages users to report scam calls to local anti-scam agencies. Symbio assists law enforcement investigations as required by law and follows industry codes for reporting and blocking scam traffic

Practical Advice for Users
Do not provide personal information to unknown callers, especially if the number is suspicious.
Report scam calls to local authorities or anti-scam agencies.
Consider blocking numbers associated with repeated scam activity.
Join the Do Not Call Register to reduce telemarketing and robocalls.

Summary
While Symbio Networks Pty Ltd has been linked to numbers used in scams, there is no evidence that the company itself is conducting scams. The main issue is that its network has been exploited by third parties, and regulatory authorities have required Symbio to improve reporting and information-sharing practices to help prevent scam calls from reaching consumers.