Caller: They called themselves Smartnet IT services

This is a scam. They said they where calling on behalf of Microsoft and that I had been hacked. They are wanting $400 USdollars to fix it and out antivirus on my computer.
Then wanted me to go to,the bank so an international payment can be made.

scam

This is most definitely as scam requesting access to your computer as you have been hacked with a Trojan. Then request payment to fix the problem along with other I D details. Don't get caught my brother did.