Comments on 1300 738 639

45.00%
Spam Score
0 complaints this year, 9 total complaints

0 complaints this year, 9 total complaints

Comments on 1300 738 639

Sandy Wilks

Posted on August 9, 2017
Caller type: Unknown
Location: Australia
I received my Telstra account yesterday and found $79.45 of charges stating Third party charges I phoned Telstra they told me to call the numbers and get them to stop charging but you cannot get through to either 1300 738 639 or 1300 795 070 to be able to do this I have gone into my settings on my mobile and have put them on my reject call list I am hoping this resolves it as Telstra will not refund these charges on my account. I at no time agreed to this third party charge. Is there a Government department that can send a cease notification to these companies.
1 found this comment helpful
1

Jenny

Posted on December 7, 2016
Caller type: Unknown
Location: Australia
Have been charged $66.25 in "third party fees" to my telstra account with no explanation of who or what was charging. I called Telstra who told me it was a competition service called diatec. I said that this was most likely a scam as I don't enter things like that and did not give permission for the charges. Telstra refused to refund and instead gave me the phone number of the third party provider 1300 738 639 leaving it up to me to chase the charges???? I am not calling a number that has charged me without my knowledge or consent.
1 found this comment helpful
1

Marie

Posted on September 25, 2017
Caller type: Scam
Location: Australia
Interested to know how you stopped these from continuing to bill to your account. My husband has had 2 calls at .25c at the last billing date of the month. Statement shows ABN number and a comment of Dialogue Communicat - Not sure what to expect on the next billing statement.
0 found this comment helpful
0

Mike P

Posted on September 13, 2017
Caller type: Unknown
Location: Australia
Sandy, I am having the exact same experience right now. August a/c shows $86.15 and I just found that the next account for September has kicked off with another$19.80. Like you I know nothing about any of this and it is obviously a scam - I have a direct debit with Telstra so I will cancel that and pay for every thing else and Telstra can sort out the SCAM claims on my phone bill. Time Telstra looked in to this problem and got it sorted out. I am not paying for what I have no knowledge of.
0 found this comment helpful
0

wsb

Posted on August 26, 2017
Caller type: Scam
Location: Australia
what is this scam. billed $20.05 on July Acct & $79.20 on August Acct from Dialogue Communication who or whatever they are. Never heard of them. How many others are being stung through Telstra's accounting process by this faceless SCAM. Not paying and Telstra can sort it out as it isntheurv technology facilitating this fraud.
0 found this comment helpful
0

theo

Posted on January 26, 2017
Caller type: Unknown
Location: Australia
this company should not be allowed access to my phone and should be burned
0 found this comment helpful
0

Geoffrey

Posted on January 12, 2017
Caller type: Unknown
Location: Australia
Like all the others have been scammed over the past on my Telstra account for $19.00 per month. Contacted Telstra Doncaster who said they would take 1300 numbers of my account but it never happened! What a disgrace! how can they not take responsibility for these scams.
0 found this comment helpful
0

Rob yn

Posted on December 29, 2016
Caller type: Survey
Location: Australia
Have been charged $99 on Telstra account. Telstra tells me it is for a subscription but I never sign up on phone for subscriptions. It comes up as being for Third Party purchases. When you ring 1300 738 639 it is a pre recorded message asking you different things including typing in last payment with hash key and then it unsubscribes you.
0 found this comment helpful
0

georges

Posted on December 4, 2016
Caller type: Scam
Location: Australia
one charge for 25c, six charges for 6.60 each. these scammers shouldn't be able to get away with putting these charges on providers bills !!!
0 found this comment helpful
0

Franklin

Posted on June 24, 2016
Caller type: Unknown
Location: Australia
I just checked my Telstra bill and I've been charged $26.90 for calls to this number. 2 @ 25c and 4 @ $6.60. All around the same time, I don't recall making these calls, I don't get it?
0 found this comment helpful
0

KennyG

Posted on June 16, 2016
Caller type: Unknown
Location: Australia
Just been charged $53 on my Telstra bill for calls on this number. How does Telstra allow this?
0 found this comment helpful
0

lynne

Posted on May 4, 2016
Caller type: Scam
Location: Australia
Telstra bill showed digital commincat with an ABN
0 found this comment helpful
0

JGM

Posted on April 19, 2015
Caller type: Unknown
Location: Australia
I have been charged for 3 phone calls all done at the same time
0 found this comment helpful
0

Lotsascams

Posted on March 26, 2015
Caller type: Scam
Location: Australia
These are professional scammers! They call you and automatically charge you for the privilege, even when you don't answer the call! For me it was $0.25, but there are others out there who have been charged $40 or more!
0 found this comment helpful
0

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