Spammers call themselves Quantum PC Support

I had one this evening and he also said he was from Quantum PC Support too, but this one told me that there has been complaints about IP addresses being stolen in the area and my computer needs to be checked, he asked if i own the computer and if I'm over 18. He asked when the last time i used my computer was and then i hung up on him. ughhh!

Also they are located in the USA

they shouldnt be able to get a base in Australia
I will be talking to the ACCC, the TAXATION Dept the police and Consumer Affairs

to try and stop these idiots

take note Quantum PC YOUR ON NOTICE

I have received numerous calls to both home and business line (work from home in computer security)
These seem to be getting more regular and now starting on Saturday & Sunday time slots. Annoying enough to get them all week long without interrupting my weekend.

So today is Tuesday 15 April.. Calls come in 4-5 times (as usual no-one on the other end or automated Goodbye- "thanks but I never said hello" )
Around 6th time I get an answer after a few minutes listening to background as they girl on the other side (Indian accent) starts the old reading from the script.

Blah/ Blah Blah , Quantum PC Support about your computer...... oh oh, wrong time to catch me having annoyed the hell out of me with the other calls which no-one bothered as they got another lead and hung up becuase I didn't answer quick enough. Answer P@#s off, and I hang up. (never mind the total number of time before both myself and wife have had these calls and have answered in many different formats from stringing them along to some verbal.. actually was recently very surprised by my wifes verbal to yet another of these same calls- but that another story)

So 10 minutes later, same thing this time a man..Answer stop wasting my time...
15 minutes later another this time another woman- QPCS blah blah blah..
me -yes I can see the computer
her- can you go to start .... I will then show you were you have problems which is causing your computr to be infected.
me- hold on my doorbell is ringing , go and answer while keeping her hanging on
her- are you by your computer
me- hold on my computer is not on I will boot it (though it's on 24/7 but needed to waste some time )
(friend comes for quick visit - listening to the ongoing conversation giving me strange looks)
her- I need you to go to blah blah blah... reading her script again
me- OK the computer is on
her -your computer is infected so I will show you how to fix this
me- how do you know my computer is infected?
her- I will show you that it is, that is why I called you
me- OK, what do you want me to do
her- if you go to the bottom left you can see start
me- waht is the password
her- no if you go to start
me- what do you want me to start doing (back and forward a few times)
her- how old are you?
me- 12 (yea likely)
her- can I speak to your father
me- no he is not here
her- where is he
me- dead
her- is your moher there
me- no she is working
her- is there someone there that is 18
me- yes my friend who just came in
her- can I speak to them
me- yes (I put on an ascent and here we go)
me- hello, how can I help
her- I am here to help fix your computer
me- Oh whats wrong with it
her- I am from QPCS blah blah
me- OK waht do I have to do
her- if yuo go to start...blah blah blah
me- OK I will have to go home then to my computer
her-no the computer by you
me- thats not my computer so how can you help fix my computer with this one
her- no I am wanting to help your frien fix his computer
me- but you said you wanted to help fix mine
her- no I want you to help your frined as he is 12 and I need someone who is over 18 to do this, you are over 18?
me- yes
her- OK if you go to start,,, blah, blah blah
me- OK waht is the password to login to the computer
her- I dont know the password, how am I to know wha the password is
me- you know the computer is infected so you must know waht the password is
her- that is not possible for me to know the password
me- then how do you know that the computer is infected if you don't know what the passwrod is, you must know it if you can see the computer is infected
her- no we are QPCS blah blah, ask your friend fro the password
me- making out as if asking (friend who came to visit by now is really confused given my work is computer security) Do you have your dad's password (given we arleady said he was dead)
me- sorry he doesnt know his dads password, wil his mothers do?
her- yes this will be ok
me- my friends mother is at work
her- can you enter the password
me- hold on---- kept her hannig for about 3 mins
me- hello what password do you want
her- just type it in and then go to start blah blah
me- hold on we need to get his mothers password she is working so will neec to phone her at her work at the Federal Police
Phone goes dead:::

HOLD ON-
5 minutes and yet another... (can they not see they have already dialled my number so many times, have received verbal abuse, wasted there time (and mine) and would surely have blacklisted never to try that number again) No?... so lets give them a string along for being so stupid to not see their colleagues have been verbally abused minutes earlier.. So here we go

Sorry no names taken as simply don't listen (apart from last one who was really gullible- Dave,,,, funny name for an Indian gentleman ;0))
1st line,,, blah blah blah Quantum PC Support... computer infected blah blah blah..
me- Oh how did you know I am infected...
him- no I am not saying your computer is infected
me- so why you calling me.if my PC is not infected
him- no I didn't say your PC is not infected, we are here to help protect you from the infection from the internet
me- so I am infected?
him-we are callling everyone in your area as there were complaints..
me- So people are complaining about my PC being infected, how did they know it was me..
him- No we are calling everyone about it
me- what my computer,why is everyone interested in my computer
him- no we are QPCS here to help you, blah blah
me- so help me protect my computer so I can use it
him- to stop and protect you when you go on the internet from being infected
me- do you also visit porn sites? how do I get infected visting them, I use protection ;0)
him- no I don't do that
me- so how can you protect me if you don't do that..
him -we are QPCS here to help protect,,,,,,,,,, passes me up a layer to his supervisor DAVE (wonderful original indian name)
Dave- hi Mr T thank you for wanting to let us help you protect your PC
me- sorry who are you?
Dave- I am the supervisor here to help you, please open your computer.
me- why do you want me to open my computer
Dave- to help protect it, if you go to the bottom left corner, click start blah/ blah blah (same script)
me- hold on my computer is in the other room ( I am standing outside on cordless phone at this point)
Dave- can you go to your computer
me- yes its in the othe room though
Dave- if you sit by your computer and go to start I will sho you.......
me- hold on I will need to put the phone down to go to the computer
Dave- how far away is your computer
me- its in the other room
Dave- can you sit in front of it
me-yes I will just need to ut the phone down
Dave- is your phone not by yuor computer
me- no its in the other room
Dave- can you go through to it then
me- the phone does not reach that far
Dave- what phone do your have
me- a black one with big numbers to make it easier to push the buttons
Dave- no what type of phone
me- Panasonic XXXX
Dave- can you not take it to your computer as I need to explain what i need you to do
me- I told you it cant reach that far the cord is not long enough.
Dave- do you not have a cordless phone
me- if I had one I would be able to go to the computer
Dave- yes
me- well as I don't have one then I can't
Dave-do you have a mobile
me- yes
Dave- I will give you a call on your mobile and we can then do this
me- OK you call my mobile
Dave- yes I will call your mobile
me- OK great just call it (I hang Up, of course not giving him the number)
Ring Ring/// Ring Ring
Let my visiting friend answer the phone as obviousl Dave phoning back fro the mobile number which I neve gave ;0)
Let my friend answer phone as he has listened to the ongoing for thelast 30 minutes (persistant buggers)
friend- hello
Dave- hello I am Dave from QPCS I was talking to MrT
friend- yes he has gone to the toilet
Dave- I need his mobile number to give him a support call to fix his PC
friend- is his PC broken as I have a spare one
Dave- no we are helping him as it is infected
friend- how did it get infected
Dave- that is what we are here to help with
friend- is my PC infected, can you help
Dave- I need to help MrT and we can help you, do you have his mobile
friend- makes up a number, repeats and rpeasc again as Dave kkeps wanting to make sure he has got it right.
Hangs Up-
5 minuts pass,, ring ring
me- Hello
dave- this is dave, I tried calling your mobile but it says his is blocked
me- oh, it does not block me
Dave- do you have your phone on you
me-yes
Dave- i tried calling a few times but I can't as it is blocked
me- is my phone infected as it is a smart phone android with MS on it
Dave- I don't know why it is blocked
me-is it a virus, or is the service provider stopping your calls as a scam caller?
Dave- I don't know if your sevice provider has a problem
me- I can call out and I can see google search on this an it works, hold on and i will try calling someone
Keep him holding on for 3-4 minutes listening to see when he begins to get impatient
me- sorry phoned a friend, was just telling me about a good deal he got on a bike. Also looking to go away for Easter so wants me to go
Dave- (getting a little frustrated now- time with intervals, keeping him hanging and just jibbber jabber now nearing the hour - left out some on the tangent conversations off this thread ;0) ) Can you go to start.
me- hold on I need to boot my computer in the other room
Dave- thinking finally I am getting there, "OK "
me- hello I am back- it's really slow this computer, I don't use this one very much (keep him hanging for a little while as the computer boots ;0) )
me- I will just go check, OK it is now up... my other computers in the office are far better (he did not pick up on this- obviously focussed on finally getting somewhere)
Dave- OK if you go to start/ run you will see a white box (now has obviously deducted the person he is talkiing to needs walked through picture wise) can yousee this
me- hold on I will need to go to the other room
me- OK, yes I see start, waht next
Dave- if you start and go to run
me- interrupting so he can only step one bit at a time - hold on
me-OK i see run
Dave- if you type in
me- do you want me to put in eventvwr to call upevent viewer?
Dave- no listen what I want you to do it type blah blah blah
me- sorry waht was that
Dave- blah blah
me- sorry I can't remember that
Dave- do you have a pen and paper you can write this down
me- hold on I will go get one (keep him waiting)
me- OK
Dave- write down the following which I want yo to type into the box msinfo32
me- are you looking for the system information on hardware and components?
Dave- reading from his script- if you then click OK and tell me what you see
me- are you looking for the system information ..... What infromation are you needing
Dave- if you do htis and tell me hwat you see
me- ok give me a minute and I wil go through and do this...wait a minute or two, OK I have doen this and click OK
Dave- what do you see
me- I don't know I clicked OK and came back through to tell you I did it
Dave- can you tell me waht you see
me- hold on I will go check.. wait a minute- OK I see nothing the computer failed and sh*t off I have to reboot this
Dave- must be getting frustrated by now - OK, when you are up let me know-
me- OK,,,,,,,,,,,,,,,,,,, tie delay ;0) OK its up
Dave- if you go to start/ run type in .....
me- do you not just want the infromation in the event viewer in the system nd the error details? (trying to help the guy out by now but he obviously reading from an updated script from the older request process)
Dave- no if you go to run ad just type in inf
me- OK hold on I will go through to the room................ ON done
Dave- what do you see
me- Oh, I just typed in what you said.
Dave- click on OK and tell me what you see
me- hold on............ Ok back, a screen with as lot of symbols and witing next to them
Dave- OK can you see any PNF files,, DO NOT OPEN as they are dangerous...we can help you clear these as you computer may stop working if you do not
me- yes there are a lot of Precompiled Setup Files
Dave- OK waht I need to to then do 9if you writ this down) go to run and type in iex (stopped him there
me- do you want me to launch internet explorer
Dave- no if you type in iexp
me- can i not just lauch IE from the desktop
Dave- OK you can do it that way also or by typing in
me- oK its running (how did I get to the room while talking to him to do this ?? ;0)
Dave- in the very top what is it saying
me- https:///wwww......
Dave- if you clear this and type in (I stop him)
me- do you want me to type in www.qpcs123.com?
dave- no can you type in www.qpcs
me- ok so you want me to type in the qpcs address
dave- www.qpcsxxxxx.com (slighly new address from old)
me- so what does that do

Rounding this up which in all was about another 15 minutes between saying does he think I am going to give them access to my computer, getting a phone number out of him to prove who they were before I would consider (03) 9999 7448) . Telling him that doing a search on the number flagged it as a scam from call centre and QPCS was clearly a scam. He valiently defended this saying people have used their name and details which has made bad write ups,but this is not them as they are a very re[putable company. Finally I said so how does it feel to have your time wasted like you waste my time with this scam as you call a minimu of 3 times a week that you anser and many times when there is no one on the other end he hung up.

Spoke to an Indian gentleman by the name of Harry who then passed me to his "supervisor" Jenny. Was told that they wanted to check folders which supposedly contained viruses. I asked to give me the names of the folders and I would check these later, but she said it would need to be done while she was on the phone as she did not know the configuration of my particular computer. Do not give these guys any information or access your computer as they ask you to!!!!!! Big Scam!!!

My caller also sounded Indian or Asian. Was a bit curt when I suggested that her questions were inapproriate. Also gave her name as Jennifer with a call back number of (03) 9999 7448. I think this is obviously a scam but did not talk long enough to her to establish what she was after except that the questions seemed to be leading constantly to my computer.....

Yes, Michelle has struck again. She said she has been working there for about 2 years. The reason provided when I advised I couldn't find them in the white pages was that for 'security reasons' they need to always change their telephone number. When I queried about the Sydney number coming up she advised they are a global company but she is calling from Melbourne.

yes another scam from asia, phone number is Australian but my phone shows the call comes from overseas, why can't this be stopped!

Phone call came up in caller ID as (02) 8002 4760 calling themselves Quantum PC Support. Informed me that my computers where showing yellow & red flags (lol). Asked me to write this number down "(03) 9999 7448" so I could verify that they were ok. Referred me to www.scamwatch.gov.au as well. I waiting for a return phone call to tell them what I've found.

Caller sounded Indian, told me her name is Jennifer, and that my computer has errors in the IP address of the computer which allows viruses onto the pc. Even though I told her the computer is at our computer tech , which it is, she said we would still need to check it. It is a scam of some sort I'm sure. I'll try to get more info out of her when she rings back tomorrow..........
cheers everyone.

Indian cold caller with an obviously false western name. They get you to look up folders on your pc containing harmless warnings and try to trick you that you have a virus that must be fixed urgently and only they can do it.

Caller with asian accent gave name Michelle Johnson from Quantum PC Support. Alarm bells rang. I said too busy to get on PC now, that's how I got her to give me her number to call back.

Ring Ring,,, Ring Ring,,,Caller identified herself as Angela, from Quantum, a computer support company.  Notice how they use names of genuine companies, or names that sound genuine, or your calling number display is showing an overseas Voip call, for a company based in Australia?This caller is a scammer using the same system as the supposed calls from the "Windows Microsoft Support Centre".  Microsoft, and the other companies DO NOT, and WILL NOT, make calls of this nature.  DO NOT get caught!!The scam goes, "Hello it is <name> from <company>, we have had complaints that your computer has downloaded malicious software files that is corrupting and slowing down your computer.   If left un-treated your computer will become damaged"The caller then offers to tell you how that you can check for the corrupted files yourself, this process is designed to convince you of the seriousness of the problem, and lull you into accepting that they are a genuine tech help company.The caller directs you to run the eventvwr (event viewer) so that you can see all the "blue circle infomation", "red warning",  and "yellow caution" files."Oh No"  there are lots of them,,,,  Dont Worry, these are normal, they don't tell you that!!They might also refer to the "Internet Nefarious Files".  Files with an extention of .inf, by default you don't see the extentions that are part of every file on your computer."Oh No"  there are lots of those too,,,,  Dont Worry, these also are normal, infact they are very important to your computer!!Once they have convinced you of the problem, you will be directed to a website, that will give them access to your computer.The sites they often use are, www.logmein.com, www.ammyy.com, amongst others.  The companies that operate these legitimate sites allow free trials of their software, as a way of promoting their product.The scammers make use of trial accounts,to access your computer, you will be directed to download, and install the software from that site. (The software itself, ( if got from a legit site), is safe, BUT the way they use it and what they do while controlling your computer is not!!They may also direct you to www.qrcs123.com, or another site.WARNING::  The site www.qpcs123.com, is NOT legit!!  DO NOT download any thing from that site...That webiste is owned by Gautam Vora, in Kolkata, India.  I don't know,, but suspect that the software from this site will contain a virus, key logger, or other nasties, it is likely that it once installed will not give you the ability to see if or when they are controlling your computer, or to even deny them access.You have been warned!!Once you have installed the software they will ask you to enter the 6 digit security number that you were given when you bought the computer.Oh No!  you can't remember that number, or the sales person didn't give it to you, they didn't even tell you about it??   Well that's OK, (See what a nice person I am, I'm telling you about it:))  Just press these buttons, or enter this command.  Can you see the info window now?  Look down the bottom of the screen can you see the Product ID:? Just enter the last group of numbers.  that's your security number right there.  That didn't work? Well your warranty must have expired.....  I shouldn't do this,,,, but,,,,well you seem like a genuine nice person, so here enter this number, it is our tech departmant number, so don't give it to anyone else. ( See what a nice person this tech guy/gal is?)  Alternatively they might just ask for the customer number generated by the installed software.DO NOT, download the software!!  Unless you have a need for it, and only then download from Logmein.com or Ammyy.com  The genuine software is good, and using it I have helped people with computer problems the other side of the world, all with out leaving my lounge room.DO NOT, enter the number that they give you!!  DO NOT, give them the number generated by the software!!Doing so will give them access to your computer.While they are logged in to your computer, they can and will, take over control of your mouse and keyboard, which you can see, as they open and close various windows, showing you other "corrupt" files and folders.All of the above they will do for free!!  Oh how nice of them!!!About this point, they will "need" your permission to install the software to "fix" your computer.  Now this is where things start to cost, and cost BIG.  They will mavigate, or direct you to a site where you can purchase a 1, 3, or 5 year warranty.  Wow only $183 for 5 years of warranty and service.. you will be told that while on that site they can't see your details.  Don't be fooled, THEY CAN SEE.  They could even enter the details for you, after all you gave them full control of your mouse and keyboard, and can see everything that you can.If you enter your deatils and purchase the warranty, you will have, (1) given them $183, (2) given them your Name, Address, Post Code, Phone Number, and any other personal info that they may ask for on that page, (3) you will have given them your credit card details, Name, Number, expiry date, CSV number on the back, possibly your bank, and branch name.  But why did they need your driver's licence number, or your mother's maiden name? Now that you have purchased the warranty, and you have given the "needed" permission for the extra software to be installed, everything will be just fine, after all, while all this remote control of you computer is going on, you can see exactly what they are doing, they have explained every step of the process, so you know they can't doing anything wrong. Right?Well,,,, you're wrong!The whole time that they had access to your computer there were 2 or more operators assisting you.  They didn't "need" you permission to install that extra software, while they have access to your system, they have more control over your computer than you do.  The whole time that the first operator was keeping you occupied, and directing, and leading you around the place, the other, unseen operator/s was also navigating his/her own way around your personal files, he/she has copied all your emails containing, those saved login details when you reset your Facebook, Bank, and World of Warcraft account passwords, your copys of reciepts from that eBay purchase, that you paid for via Paypal.  Your address book, with the email addresses of your loved one's, fiends, and work mates has also been copied.  I hope they didn't see your "hidden" folder with those "naughty pics" you and your girlfriend/boyfriend took of each other that weekend up the river.But more importantly you didn't see that second operator install the key logger, that saves the address of every webpage that you visit, that records every key stroke you enter into forms, or use to login, or the hidden remote control software, that gets left behind, (even if you do un-install the original software that you used to give them access) the software that "phones home" everytime your computer connects to the internet, the software that adds your IP address to their list of available computers.Congradulations, your computer has just joined all the others patiently waiting on line, for the the hacker come a calling.  It doesn't matter that you aren't home, or that it is 3am and you're fast asleep.Now don't you complain when your Internet provider, terminates your service due to all those emails you have been spamming, to sell that Viagra, or promote your Russian Brides, or the police come calling due to that purchse of 1000 rounds of high power armour piercing shells you paid for with your Amex card, not to mention all that child pornography you have been distributing.But atleast they have fixed those Internet Nefarious Files,,,,,,,,,,

Continually receiving calls from these people and wondering what retaliatory action I can take.

Just received a call from them too. Tried to have a bit of fun with them and they even directed me to scamwatch to prove that they aren't on there. The fact that they are not on there is a bit concerning however. Hopefully the supervisor calls back so I can have a bit more fun.

I received the same phone call and provided me with the same (03) 9999 7448 above mentioned number when I asked for their number.As I declined the 'offer' (after they tried to convince me that people had complained about my computer), the second call was from a 'supervisor'.Having heard of this kind of phone calls, I kept saying that I was not interested, but they kept insisting.In total, they called three times, one after the other: I threatened to call the police (Even if I don't know what they could do...).Be careful, they are very persistent!