Comments on (02) 8291 0000

50.00%
Spam Score
0 complaints this year, 27 total complaints

0 complaints this year, 27 total complaints

Comments on (02) 8291 0000


Anonymous

Posted on January 24, 2020
Caller type: Unsolicited call
Location: Australia
Called three times in about three minutes. Never got past my answering machine
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Anonymous

Posted on December 10, 2019
Caller type: Call centre
Location: Australia
Caller: Telstra

Answer this call and you will be on the phone for hours, getting shunted around their complaints system, until finally some lovely person says they will personally tackle your problem and call you back another day. I’ve taken a business decision not to deal with this company any more. It costs me too much in time, energy and lost opportunity. From day one, Telstra has represented the pinnacle of trashy service.
0 found this comment helpful
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T

Posted on November 21, 2019
Caller type: Scam call
Location: Australia
Caller: Telstra Customer Complaints

Claimed to be calling from Telstra and wanted to secure my account they needed my date of birth as I was not authorised on my own home account.

This is a SCAM Hang Up
0 found this comment helpful
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Anonymous

Posted on November 19, 2019
Caller type: Unknown
Location: Australia
Caller: I asume hellstra

Made complaint to them with strict instruction I will only talk to Aussie customer service person
They keep calling but hang up when I answer
I resent email about contact and that I refuse to be on hold for hrs on thier 1800 number.
sh*t company
0 found this comment helpful
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Anonymous

Posted on November 1, 2019
Caller type: Call centre
Location: Australia
Caller: Telstra Complaints Dept - Not Scam

This is Telstra's Complaints Department.
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savannah

Posted on August 7, 2019
Caller type: Unknown
Location: Australia
This is Telstra Ombudsman complaints dept.
Received call today, I did not initially answer as I did not recognise the number & thought it a scam.
I had filed a complaint against Telstra & was issued a reference number by the TIO. Our landline number was given to TIO so Telstra could respond re this complaint.
The TIO has issued Telstra our UNLISTED mobile number (which is with another carrier), when they were specifically instructed to issue the landline only
They are as hopeless as Telstra.
I later phoned the number, only to hear a message redirecting me to yet another Telstra number.
What a web they weave !!!
Our complaints will now be escalated on both counts.
0 found this comment helpful
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Anonymous

Posted on August 7, 2019
Caller type: Unknown
Location: Australia
Caller: (02) 8291 0000

Received a call from this number on 7 July 2019. I saw it began with 02, I thought it might be telstra as I I received several calls in January 2015 from a number beginning with 02. I then found out at that time that it was telstra as other people received call from a number beginning with 02. I turned on my answering machine, when they heard the answering machine they hung up. If you receive calls from a number beginning with 02 while your phone is ringing and displaying the number and you have an answering machine, turn it on.
0 found this comment helpful
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David

Posted on July 9, 2019
Caller type: Unknown
Location: Australia
Caller: Some man claiming to be with Telstra Complaints

I never lodged a complaint but Telstra, or whoever, won’t let that stop them. Six phone calls in as many minutes. Perhaps I should lodge a complaint, but they don’t seem capable of dealing with a complaint.
0 found this comment helpful
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Anonymous

Posted on July 8, 2019
Caller type: Company
Location: Australia
Caller: Telstra

It's telstra complaints line calling back. Impossible to return the call however. You get a message saying they'll try again
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M

Posted on April 17, 2019
Caller type: Unsolicited call
Location: Australia
Caller: Somebody, who said their name was Nicole, perporting to be from from Telstra.

The message was from someone called Nicole from Telstra. Had this before, saying that the internet would be cut off within 24 hrs. I do not think it's from Telstra.
0 found this comment helpful
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Anonymous

Posted on April 9, 2019
Caller type: Company
Location: Australia
Caller: Telstra Business Centre

I called them last week about a fault in our workplace NBN internet, they called back today on this number to follow up and make sure everything was going okay.
0 found this comment helpful
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Anonymous

Posted on March 20, 2019
Caller type: Company
Location: Australia
Caller: Telstra Complaints (Ombudsman Referral)

I complained with the Ombudsman about poor internet and phone service ongoing one year, Telstra department replying to that complaint. No scam.
0 found this comment helpful
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Anonymous

Posted on November 13, 2018
Caller type: Unknown
Location: Australia
Caller: They never give there name in a proper business like manner

I think it is from Telstra contractors in India something about a complaint which I never logged a complaint
0 found this comment helpful
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Anonymous

Posted on October 9, 2018
Caller type: Unknown
Location: Australia
Caller: Telstra complaints team

and they are bloody useless 15 days no internet due to area outage and no resolution in sight. Clearly have told them when I can be called, but now outage effecting my mobile so cannot use my MAC or my mobile unless plugged into Mac and using phone hot spot- brilliant telstra NOT!!
0 found this comment helpful
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Peter

Posted on August 11, 2018
Caller type: Company
Location: Australia
Caller: Telstra

It is Telstra calling but if you call them back you will be charged a national phone call charge. This company I have listed as "they cant provide" I to am trying to deal with them re a complaint.
0 found this comment helpful
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Telstra Complaints

Posted on July 25, 2018
Caller type: Company
Location: Australia
Telstra Customer Complaints Resolution Team.
0 found this comment helpful
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Anonymous

Posted on July 23, 2018
Caller type: Unknown
Location: Australia
The rude individual/s called me and when I answered they kept me on holding on, then hung up on me.
TYPICAL TELSTRA CUSTOMER SERVICE RESPONSE
0 found this comment helpful
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Anonymous

Posted on July 11, 2018
Caller type: Service
Location: Australia
It is definitely Telstra complaints department. I do have an issue so not a scam.
0 found this comment helpful
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Anonymous

Posted on April 10, 2018
Caller type: Call centre
Location: Australia
About a long running service issue. Even though they have clear instruction not to call my home land line number they keep doing it. Not the sharpest knives in the drawer, eh. Yet another example of the couldn't care less attitude taken by the Australian customer service management hierarchy of Telstra. Don't give out any personal information when they call you, ask for a reference number and call them back on the public number.
0 found this comment helpful
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Dan

Posted on March 28, 2018
Caller type: Company
Location: Australia
Telstra complaints team, not a scam
0 found this comment helpful
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