Complaints this year
Hi Guys, Thank you for your feedback. Our management team have spent a great time going through the mentioned comments on this website and I would like to assure you that our company is not a scam. I can appreciate you feel that way from reading media and others influence your decisions. Your contact details are in white pages and through your ISP available like any other call center. If you feel we have not provided a service as described , please contact our support staff or go to AlertSoft.net. We will en devour to fix any concerns you may have. On the other note, the remote software is logmein rescue a Free tool from a certified and reputable software company. The files that are on your computer "May" be corrupt and at no stage do we claim EVER that we are from Microsoft, we advise that we are Microsoft Certified, A qualification which is required to fix computers.
Absolute bullsh*t. I'm a techo, and someone like you CANNOT know that files on a person's computer are corrupt. What is funnier is that I DO have corrupt files on my computer like you're calling about, but you've never called me. hah. You've even called friends of mine who DON'T HAVE a computer. Get your scamming Sudanese arse out of our country. You get enough free money from our government.
These guys are a nightmare, no amount of threats to report them makes them go away. I do want to know ow they know my name
Second time I have gotten a call like this- first from ALERTSOFT, then PCHEAL. Since I know computers, I let him waste his time walking me through all the "bad things" on my PVC. Finally - he wanted me to go to his web site -www.support.me-where they could take over control and fix my PC. Thats when I asked where they were located - and could I call them back - my wife was outside and needed me.He hung up ...
I agree with other people writing about NOT letting them do anything to your PC - there is nothing wrong with your PC and you should ONLY get help from people you know.
IF you think you DO have a problem - download for free - Malwarebytes and run a scan. Most of the time -it can safely fix any issues you have.
And never give any information out and let them charge you!
These guys called me. I have a silent number and they quoted my old address, which should've made me wonder. They said they were from Windows support and that my computer was blacklisted. They asked for remote access to my computer and in an astounding lapse into being a complete idiot I gave it to them. They then showed me I have (03) 0000 0000 or something viruses and asked my to test my IP thru google and also my email address. They asked if I did internet banking or facebook which I refused to answer. Then they asked for $173 to clean my computer. Finally my brain kicked in and I told them no way and asked for their number, to which they replied (02) 8006 2875 and said they were from PC Heal! I then hung up. Deleted their alertsoft remote access program ( I hope ) and been running viruses checkers ever since....
I got a call from same group, they conned me to work on my computer. After a $ 285 charge I deleted the files they install and could not get a refund. I filed a disput with discover they were no help. if you give the card numbers over the phone your done.
I just got a call from ALERTSOFT about a virus problem. She wanted an unknow amount of money to fix a problem on my computer. Her accent was so thick I clould hardly understand. She said I can pay them in six months. Yet, she could not give a fixed price on what they wanted to repair or I could tell this is a scam. Thanks for the alert>
Definately a scam....stay away..the customer service number they provided is (02) 8006 2875
Just got off the phone from Alert (my *ss)!! I was aware of computer scams over the phone due to reading an article in the local paper - so I said, "i'm not interested, this is a scam" to which Sophie replied," Mame, this is not a scam - is your computer on?" I point blank said, "Can i please have your phone number?' There was a pause and then a confused attempt to offer the number. I hung up and tried to call it, she was still on the line (10 sec later) so I told her i have hung up can you get off the line! I then got through on the number to some guy so i hung up straight away when i heard the word 'alert". Then guess what, Sophie called back - damn annoying, don't they think we have anything better to do than to try and decipher their phone calls! I'm glad i found this website with other encounters. Go away!!!
Just got called, they gave me the story about virus problems etc.
I asked what company and then looked up alertsoft on Google which lead me here.
I began reading the comments about this being a SCAM to the lady on the other end of the phone.
Finally - she "clicked" and hung up.
Had my second call in a year from these jerks. As in the first call I told them if my computer had a problem I would know about it as I am a Computer Technician. They hung up. (I am not a Computer Technician) Straight out thieves.
Got sucked in last night for $287. Same story as the others. Will get my hard-drive reconfigured.
I sure fell for the scam like PDJ above but refused to sign up in th end. It sounded good but something was smelly. They kindly infected my computer with about 150 little viruses into different files. An upgrade on my Macafee seems to have sorted the problem. Fingers crossed
I received an email telling me that my credit card was being charged for $107.00. I do not know where they got my credit card, but I did not talk to anyone on the phone or computer. This is definitely a scam.
hey just got a call from the same people.... silly me i gave them my id number for my computer they said they will put me through there I.T expert then they we controlling my computer they download this program and show all my virrus then they say it will be $268.00 to clear it... now they got my id number from my computer does this mean they can hack into my computer again?
They say time is money, so take up as much of their's as you can. I have great fun with these morons. Put them on speaker phone and let the whole family join in the game. Ask stupid questions like 'how do I turn the computer on?", "what is my password?", "what are you wearing" etc. They fall for it every time ... and they get really annoyed when they realise you've scammed the scammer.
Beware of this scam further info from the Aust Govt Scamwatch website: http://www.scamwatch.gov.au/content/index.phtml/itemId/834379
If you have been scammed or even if they attempt and fail report it to Scamwatch.
Got a call from obvious Indian person who claimed to be "Alan Dawson" also telling me that they were linked to Windows and that there was a virus in my computer. Asked for his number and politely told him where to go and that if I needed my computer looked at that I would get someone local that I could trust. I feel sorry for people who are scammed by this mob, but maybe if you tell your friends it will stop them in their tracks.
SCAMMERS, DON'T GET SUCKED IN... Have had 2 calls in the last 36 hours, sounds like a call centre in India or somewhere, really pushing the 'you've got virus problems' story, and 'we'll help you fix it'. The first one said they were from the Microsoft Centre in California, the second from Alert Soft in Sydney. Very insistent - don't believe it.
Of course it's a scam! I was happy to get the call. As USUAL, I said I am not the owner of the house, and asked her to leave her number, name and company name so the "owner" can return the call [always do this, please; this gives you time to THINK; also, this gives you a chance to CHECK their backgroud, ASK someone, etc, etc.]. She duely complied. I added that the "owner" of the house uses a Mac - she then said she couldn't help. If you have time, you can try your best to waste their time. Cheers.